Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Ravi Varma Sagiraju

Project Operations Specialist
Kuala Lumpur,Kuala Lumpur

Summary

  • Aim to be associated with a progressive organization that gives me scope to apply functional knowledge and skills along with my hard work to involve as a part of team that dynamically works forward the growth of the organization. Around 14+ years of hands-on experience with server applications in a Microsoft networked environment Allegis Global Solutions, Kuala Lumpur from Apr 2018 to Till Date Role: Project Operations Specialist Client: Standard Chartered Bank Responsibilities: -
  • Working in a desktop and application virtualization project leveraging Horizon7 and VMware app volumes to instantly deliver Applications and VDIs to the users without compromising user experience and eventually reducing infrastructure and management costs.
  • Deploying Lakeside SysTrack software infrastructure in the environment to gain insights into the user experience, application behavior and system health. Cognizant Technologies Solutions, Hyderabad from Dec 2009 to Mar 2018 Role: Manager - IT IS Client: OLAM International from Sep 2017 to Mar 2018 Responsibilities: -
  • Designing of production, staging, QA Cloud Infrastructures.
  • Delivery of customer Cloud Strategies aligned with customer's business objectives and with a focus on Cloud Migrations. Design of client's Cloud environments with a focus on Microsoft Azure.
  • Produce design documents for effectively hand over of infrastructure architectures to project team for successful systems engineering and implementation.
  • Leading in the successful delivery of complex customer IT Infrastructure projects from planning, design to implementation.
  • Continuously focuses on project delivery excellence and high level of customer satisfaction. Client: United bank of Switzerland (UBS) from Dec 2009 to Sep 2017 Responsibilities: -
  • Working as an offshore Lead in a global team providing Level 3 support for VMWARE and Citrix products based Thin Client services for the client. This includes Incident Management, Change Management and Request fulfillment requirements.
  • Level 3 support of Virtual Desktop Infrastructure (VDI) services based on VMware and Citrix Products. EX:- vSphere ESX clusters, VMware vCenter, VMware View Broker Services, Citrix XenDesktop 5/7.6, PVS .
  • Service Delivery Management of a team of 30 members at Cognizant which provides level 3 support of remote application services based on VMware vSphere 4/5 clusters and Citrix XenDesktop 5/7.6 based VDI solutions, Citrix PS4, PS4.5 and XenApp 6.5 technologies.
  • Capacity and Demand Management - Including provisioning, Management and stakeholder negotiation.
  • Project Execution including coordination, resource planning, deliverables, timeline negotiations and Business justification development, BCM planning and development.
  • Estate management oversight including hardware/OS upgrades, patching, life cycle replacement and virtualization initiatives.
  • Vendor management and escalation - in particular, citrix and VMware.
  • Supporting VDI infra comprising around 400+ vSphere ESXI 5.5 based servers, 10+ VMware vCenters, 10+ Global Citrix XenDesktop 4 based farms, 10+ Citrix XenDesktop 5/7.6 based sites, 2 vmware view based broker sites. My team supports 15000+ VDIs
  • Supporting Citrix Remote Applications hosting having 500+ citrix based servers running on Citrix XenApp 6 and 6.5 United bank of Switzerland (UBS), Hyderabad from Mar 2009 to Dec 2009 Role: - Sr. system Engineer - ITI

    • Overview

    1
    1
    year of professional experience
    10
    10
    Certifications
    1
    1
    Language

    Work History

    Technical support officer

    British Telecom
    • Troubleshooting wired and wireless networks for BT customers.

    Change coordinator

    HCL Technologies BPO services ltd
    11.2005 - 03.2007
    • Working on Virtualization technologies (VMware) at an enterprise scale.
    • Perform daily checkouts and performance monitoring of applications and key infrastructure services.
    • Ensuring SLA's and Operational standards are met.
    • Troubleshoot system/application faults using Event logs.
    • MS SQL & Oracle installation and configuration.
    • Good Root Cause Analysis and service mitigation practices.
    • Hands-on experience on different server hardware models like HP, Dell, IBM & HP Blade servers.
    • Installing / configuring / maintaining of different OS environment like Windows 2008, 2003, Red hat Linux, Solaris (PXE and ISO installations).
    • Performing QA on windows and Linux machines.
    • Accomplishing Decommission task during the change window.
    • Migration of VMs and P to Vs.
    • Having experience on HIP-R, StageNet, iSAC , UNAMIT, Mind Align and Service Now tools IBM India pvt ltd, Bangalore & Hyderabad from Mar 2007 to Mar 2009 Role: System operations senior specialist Clients: Deloitte, Wimbledon, Reckett Benckiser Responsibilities: - , -.
    • Engaged as a Change coordinator in ensuring the smooth executions of changes into customer's environment by reviewing and appropriately getting them scheduled by coordinating with all the relavent parties involved.
    • Problem coordinator -.
    • Engaged as a Problem coordinator in ensuring issues are resolved within the target time and making sure they meet service level agreements.
    • Handled severity 1 issues.
    • Reporting -.
    • Worked on Crystal reports to extract Daily Dumps.
    • Performed compliance audit for all EBHS customers.

    Education

    D.O - undefined

    S.S.C. From Sidhartha Residential School

    B.E - Electronics and Instrumentation

    From Hindustan Engineering College

    Skills

    35undefined

    Certification

    Configuring Voyager and Alcatel Routers.

    Additional Information

    • Personal Details Declaration:

    Timeline

    Change coordinator

    HCL Technologies BPO services ltd
    11.2005 - 03.2007

    Technical support officer

    British Telecom

    D.O - undefined

    S.S.C. From Sidhartha Residential School

    B.E - Electronics and Instrumentation

    From Hindustan Engineering College

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    Ravi Varma SagirajuProject Operations Specialist