Ravitaran Letchmanan

People Leadership & Management

Regional Team Leadership: Direct and manage a diverse regional team of 80 personnel with 10 direct reports across AR, Collection, Billing, and Customer Experience. Talent Development: Recruit and coach new talent to showcase world-class performance and build high-performing teams through meaningful development opportunities. Cultural Transformation: Drive a "One Air Liquate"mindset to break organizational silos while maintaining a team attrition rate below 5%. Performance Oversight: Manage staff objectives and performance reviews to ensure the team meets all service level and quality KPIs.

Strategic Initiatives & Financial Oversight

Global Harmonization: Partner with Group-Paris to standardize and harmonize processes, sharing best practices with European and NAM Shared Service Centres. Budgetary Accountability: Maintain full responsibility for the department budget across Operations, IT, and Training. Digital Transformation: Lead automation projects using RPA/AI and C-IMP tools to eliminate manual processes and improve SSC efficiency. Regional Strategy: Collaborated with local CFOs to migrate Japan's collection, order, and billing activities to the KL Shared Service Centre.

Regional Team Management: Led a team of 30 personnel, including 5 Managers, overseeing a collection portfolio exceeding USD 180 million. Department Setup: Successfully established and scaled the Collection team in Kuala Lumpur from the ground up in 2012.Training & Motivation: Continually trained and motivated staff to ensure optimum productivity and successful role transitions.

Strategic Initiatives & Financial Oversight

Compliance Leadership: Standardized all regional processes to ensure 100% adherence to SOX compliance. strategic Credit Monitoring: Chaired credit meetings with Sales Managers and Directors to monitor the top 200 customers. Cash flow Forecasting: Monitored APAC cash forecasts to ensure the company maintained sufficient liquidity to meet supplier obligations.

People Leadership & Management

Regional Oversight: Managed a regional team of 15 staff, including 6 Credit Executives, 4 Credit Analysts, and 5 Credit Assistants. Talent Guidance: Directed the credit team to provide consistent and effective support across eight Asia Pacific countries.

Strategic Initiatives & Financial Oversight

Policy Development: Established "Best in Practice" credit control policies and a new credit policy for South Asia. Risk Management: Evaluated and approved credit applications for the whole region with an approval limit of USD 600,000. Regional Audits: Visited Asia Pacific countries to review credit functions and met directly with problematic customers to resolve disputes.

People Leadership & Management

Departmental Oversight: Oversaw the Credit and Accounts Receivable department, coaching the team to meet monthly targets and improve performance.

Strategic Initiatives & Financial Oversight

Credit Assessment: Analyzed financial statements and trade references to establish appropriate credit limits for new and prospective customers. Legal Strategy: Liaised with panel lawyers to execute legal actions, including bankruptcy and winding-up proceedings, to recover outstanding debts. Policy Upgrades: Collaborated with internal auditors from Norway to upgrade the Jotun Group Credit Policy and minimize financial risk.

People Leadership & Management

Team Direction: Planned and directed an efficient Credit Control and Collection team to achieve organizational objectives. Skills Development: Identified training needs to develop a highly skilled team across credit control and sales departments.

Strategic Initiatives & Financial Oversight

Receivables Management: Provided "Best in Class" receivables services through creative problem-solving and field visit negotiations. Budgetary Management: Managed annual budgets for DSO, aging, and bad debt reporting for Monthly EXCO and Operation me