Ravindran S/O M.Sunderaj Ravin
Technical Associate
Butterworth
Summary
To apply for a position in the field of technical or its related field where my knowledge, skill and creativity can be share and improve. And also interest to join in this sector in order to develop skill and expertise for future career development in this related industry. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
System Packing and Store clerk
Intel
04.2001 - 02.2002
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
- Provided correct change for purchases to avoid customer confusion or disputes.
Service Technician
West Pinewood
04.2002 - 10.2004
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Inspected equipment to diagnose operational issues.
- Conducted regular safety audits for serviced equipment, minimizing potential hazards in client environments.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Explained diagnostic findings to customers and outlined repair or service options.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Maintenance Supervisor
Kone Elevator ( M ) Sdn Bhd
02.2005 - 08.2019
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
- Mentored junior technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
- Promoted continuous improvement by encouraging staff to suggest innovative ideas for process enhancements and cost-saving initiatives.
- Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
- Supervised [Number] employees and scheduled shifts.
- Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Technical Associate Service
Otis Elevator M Sdn Bhd
01.2020 - Current
- Developed comprehensive documentation for technical procedures, enhancing knowledge transfer among team members.
- Collaborated with cross-functional teams to develop and implement innovative technical solutions.
- Improved customer satisfaction by providing exceptional technical support and troubleshooting assistance.
- Served as a subject matter expert on various technology topics, providing insights and recommendations to both technical and non-technical stakeholders.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Collaborated with senior technical staff on larger projects, exceeding required contribution thresholds to project workflow.
- Reduced downtime for clients through proactive maintenance and timely issue resolution.
- Boosted team performance through effective training and mentoring of junior staff members.
- Managed hardware inventory tracking system, monitoring deployed hardware and confirming proper hardware collection after use.
- Assisted in the evaluation of potential tools and technologies, facilitating informed decision-making for future investments.
- Diagnosed and researched technical faults, escalating support issues when necessary.
- Assisted with updating technical support best practices for use by team.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
MALAYSIAN CERTIFICATE OF EDUCATION -
Sekolah Menengah Kebangsaan Kampung Kastam
Safe Motorcycle Riding - undefined
Institut Keselamatan & Kesihatan Pekerjaan Negara Malaysia
Skills
MS Word
Excel
PowerPoint
FrontPage
Storage Organization
Store maintenance
Register management
Merchandise Display
Customer Service
Inventory Tracking
Personal Characteristics
- Leadership & Management
- Able to think critically & creatively in decision-making situations.
- Believe in diplomatic and rational solutions in conflict situations.
- Professional demeanor.
Roles And Responsibilities
SL Maintenance Team Leaders / Supervisors lead, direct evaluate and develop a team of technical professionals so that the organization has access to the materials and inputs it needs to operate and so that all materials and goods are handled, stored, and distributed safely, cost-effectively and on time.in the case of a team leader/supervisor, the key responsibilities include also those of people and management., Organize the analysis requested during troubleshooting of the machines., Buy the spare parts and the tools requested in the maintenance area as defined by the Factory Maintenance Manager., Manage the stock and with the target to reduce the costs., Organized a call-out in case of a critical situation., Accountable for the leadership of his / her team., Responsible for team competence development, employee satisfaction and motivation., Setting and monitoring team / individual performance objectives., Responsible for communication with his/her team., Taking care of his / her team people processes., Time lost for machine stopped during the normal working time., Cost reduction in maintenance., Level of satisfaction of the factory (component units)., KPI for maintenance activities., Analysis and problem-solving., Distinguishes between important information and irrelevant or minor details. Analysis of information in a logical and systematic way. Identifies the cause or causes of a problem. Proposes practical solutions to address identified problems. Explores a range of possible solutions., Maintains composure when faced with an unexpected problem. Works well under increasing time pressure. Keep events in perspective and do not overreact. Show calmness and control in difficult situations. Maintains focus on key objectives when under pressure., Set high-quality standards for their personal output. Encourages others to meet high-quality standards of work. Checks own output or that of others to ensure quality standards are met. Consistently delivers work of high quality. Maintains a few focus on even when under pressure.
Extratrainingattended
- Global NEW Ambassador Program, 03/30/07
- Hand tool Safety Training Program, 08/28/08
- Safe Motorcycle Riding for Workers, 12/03/08
- Basic Maintenance for Technicians, 09/01/16
- Handling Difficult & Demanding Customers, 10/25/18
- Basic Occupational First Aid, PR & AED Training and American Heart Association Guidelines for (CPR & ECC), 09/26/18
- Hazard Identification, Risk Assessment & Risk Controls (HIRARC), 11/09/21
Workattitude
- Responsible, high-disciplined, hardworking, and dedicated to the work assigned enthusiastic, engaging, and persuasive.
- Able to work as a team and independently, depending on the situation and the work involves.
- Willing to travel and work shift.
- Willing to learn new things quickly and willing to work in a challenging and dynamic working environment.
- Responsible, to use hand tools coz I was attend BETA Hand Tool Safety Training Program
Languages
Bahasa Malaysia
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Technical Associate Service
Otis Elevator M Sdn Bhd
01.2020 - Current
Maintenance Supervisor
Kone Elevator ( M ) Sdn Bhd
02.2005 - 08.2019
Service Technician
West Pinewood
04.2002 - 10.2004
System Packing and Store clerk
Intel
04.2001 - 02.2002
MALAYSIAN CERTIFICATE OF EDUCATION -
Sekolah Menengah Kebangsaan Kampung Kastam
Safe Motorcycle Riding - undefined
Institut Keselamatan & Kesihatan Pekerjaan Negara Malaysia
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementPersonal development programsWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsTeam Building / Company RetreatsStock Options / Equity / Profit SharingPaid sick leavePaid time off4-day work weekWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Sosial service