Ravindra Vadivel
Supply Chain, Logistics, Land Transport And Key Client Relations
Kuala Lumpur, Malaysia
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Logistics and International Customer Service Exec
A.P Moller Maersk
Kuala Lumpur
11.2022 - Current
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented and developed customer service training processes.
- Created and maintained detailed database to develop promotional sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed and updated databases to handle customer data.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Sought ways to improve processes and services provided.
Land Transport Cross Border/Business Operations Associate
DB Schenker
Selangor
11.2019 - 10.2022
- Reviewed budget and sales reports and utilized findings to execute budget forecasting.
- Provided sales and marketing support through knowledge of targeted marketing and strategic sales.
- Negotiated contracts with vendors and clients.
- Liaised with clients to provide status updates on accounts and projects.
- Developed and distributed reports to inform management and stakeholders.
- Monitored and tracked project execution of tasks.
- Facilitated development and reporting of program metrics.
- Collected, organized and provided data to maintain program status and customer commitments.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
Warehouse Operations Executive 3PL, 4PL,Cold Chain
Biforst Group, Malaysia
Selangor
02.2015 - 09.2018
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
Education
Bachelor of Science - Logistics And Supply Chain Management
Malaysia University of Science And Technology
Kuala Lumpur, Malaysia 09.2017 - 07.2020
Diploma - Logistics And Transportation
Tech Terrain College
Selangor 09.2013 - 08.2015
Skills
Warehousing functions
Order fulfillment
Strategic sales knowledge
Key stakeholder relationship building
Stocking and replenishing
CRM
Report preparation
POS systems expert
Complaint resolution
International sales support
Service standard compliance
Recordkeeping strengths
Training development aptitude
Route dispatch
Shipping procedures understanding
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 75% through effectively helping with inventory management. LIFO/FIFO/Damaged and Loss Goods.
- Supervised team of 15- warehousing staff members.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
[Area of cesda
Hobbies
· Futsal, Badminton,
· Jogging and Cycling
· Dog training
· Classic and Vintage Car Restoration
Timeline
Logistics and International Customer Service Exec
A.P Moller Maersk
11.2022 - Current
Land Transport Cross Border/Business Operations Associate
DB Schenker
11.2019 - 10.2022
Bachelor of Science - Logistics And Supply Chain Management
Malaysia University of Science And Technology
09.2017 - 07.2020
Warehouse Operations Executive 3PL, 4PL,Cold Chain
Biforst Group, Malaysia
02.2015 - 09.2018
[Area of cesda
02-2015
Diploma - Logistics And Transportation
Tech Terrain College
09.2013 - 08.2015