Summary

Overview

Work History

Education

Skills

Personal Information

Timeline

Ravin Patel

AVP

Kuala Lumpur,14

Summary

With 15+ years of experience in the Software Development life cycle, I possess expertise in requirements gathering, solution preparation, and creating functional and technical documents. My development experience includes client/server and standalone applications. I excel in production support, troubleshooting applications, and resolving bugs. Strong analytical, problem-solving, communication, and interpersonal skills enable effective interaction with individuals at all levels. Equally comfortable working independently or in teams with minimal supervision. Developed an organized approach to meet multiple concurrent deadlines. A talented leader in Software Development skilled in producing, updating, and maintaining software applications. Proven abilities in project management and team leadership complement my well-organized and customer-focused approach.

Overview

years of professional experience

Languages

Work History

AVP / Solution Analyst

Maybank Berhad

Kuala Lumpur, Kuala Lumpur

03.2018 - Current

Lead and manage the support workload, Monitor team performance and individual development
Assist the project team as a stakeholder of systems to provide input on project development
Interface with key internal users and all levels of the organization to understand and document development needs as well as ensure client needs are met in an accordance with the SLA
Undertake projects as required
Provide a weekly report of open issues and statistics of support Team activities

Support Lead

Standard Charted Global Business Services

07.2017 - 03.2018

Provide day to day 1st and 2nd line support to application users across multiple sites
Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources
Lead and manage the support workload, Monitor team performance and individual development
Assist the project team as a stakeholder of systems to provide input on project development
Interface with key internal users and all levels of the organization to understand and document development needs as well as ensure client needs are met in an accordance with the SLA
Debugging the packages, functions, procedures and triggers as and when required
Provide a weekly report of open issues and statistics of support Team activities

Senior Software Engineer

HCL Axon Malaysia SDN BHD

04.2015 - 05.2017

Provide day to day 1st and 2nd line support to application users across multiple sites
Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources
Lead and manage the support workload, Monitor team performance and individual development
Assist the project team as a stakeholder of systems to provide input on project development
Interface with key internal users and all levels of the organization to understand and document development needs as well as ensure client needs are met in an accordance with the SLA
Undertake projects as required
Debugging the packages, functions, procedures and triggers as and when required
Develop complex reports as per requirement in strict timeframe
Provide a weekly report of open issues and statistics of support Team activities

Senior Analyst Programmer

SCOPE International (M) SDN BHD

08.2009 - 07.2014

Company Overview: The wholly owned subsidiary of Standard Chartered Bank, UK
Plan projects and releases
Creating new application, maintaining various existing applications and associated databases, proactively interacting and understanding the requirements of the customer and validating them
Converting gathered requirements into Functional specification document which clearly states – what developer exactly needs to develop, what QA exactly needs to test and client can know what they will be getting
Assist and mentor development team in the conceptualization and development of solutions, provide technical leadership, conduct code reviews
Preparing Technical specification document which defines Architecture with proper project plan
Created front end interfaces using ASP.NET and multiple interfaces to transfer the data into different servers Involved in working with Web Services
Write unit test / system test scripts / cases and make developer write it
Performed System Integration Test (SIT) after the development of code and functional testing of the business logic
Involved in User Acceptance Test (UAT) and User Verification Test with end-users prior to the Production Rollout
Involved in the Package creation (.msi) of Front-End Application for mass production rollout into several user machines at on a specific date/time using Radia application
Involved in the support and maintenance of the application during production phase
The wholly owned subsidiary of Standard Chartered Bank, UK

Senior Software Programmer

EASI (M) Sdn Bhd

12.2007 - 08.2009

Responsible for requirement gathering, analysis, design and development of the Project
And designing the Functional and Technical Documents
Implemented 3-Tier Architecture i.e
Presentation Layer, Business Layer, Entity Layer and Database Layer
Install and configure client server software for Database access and Database design
Creating a new POS system and maintain existing system for client change requests
Provided expertise to resolve technical issues involving programming applications
Database Design, Application Design, Writing the stored procedures
Involved in generating 2d barcodes (data matrix) using Aspose Software
Responsible for integration of modules
Involved in Unit Testing, Functional Testing, SIT, UAT, Deployment
Troubleshooting/Resolving Application issues
Following escalation processes and problem managing issues at all times
Create and keep current documentation up to date on all issues supported
Working with internal clients on improving processes and making applications reliable

Software Developer

Veer Infotech

07.2003 - 08.2007

Developed 3-tier .Net Business logic application using ASP.Net / VB.Net, VSS
Application development using VB.NET, COM interop, ADO.NET, MySQL within Visual Studio.NET 2005
Involved in designing and developing the Middle Tier using ADO.Net to perform and implement business logic, Updating/retrieving the data to/from SQL Server Database
Wrote different classes, modules, web-forms in ASP.NET as a code behind language and then included in one common namespace
Generated Crystal Reports to show the requests over a certain period of time
In addition reports also provide information about the requests processed and those that are pending
Database Design, Application Design, Writing the stored procedures
Coding, testing and Bug Fixing of the Application
Involved in Unit Testing, Functional Testing, SIT, UAT, Deployment

Education

Diploma - Computer Engineering

Technical Education Board (TEB)

Board of Intermediate - undefined

P P Savani Vidhyabhavan

Surat, Gujarat

School Secondary Education - undefined

MNJ Patel Highschool