Ravenderan D Selvaraju
Senior Support Engineer
Shah Alam, ,10
Summary
Experienced IT Support Engineer familiar with user support and root cause analysis, retail automation system petrol station, and project implementation. Knowledge of support operations and dedication to see issues through to end. Works well in remote and desk-side environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of post-secondary education
Work History
Senior Support Engineer
Crossecom (Malaysia) sdn. bhd.
Subang Jaya, Selangor
06.2024 - 06.2024
- Technical support via the phone and remote access.
- Led training sessions for internal staff members, boosting their technical knowledge and skills in key areas of expertise.
- On-site installation of complicated multi-computer site control systems for several days and user training for new BHP gas stations nationwide.
- Testing custom hardware and software.
- Communicating with the customer and other third-party contractors.
- Communicating with management here in Australia.
- Maintaining and updating records in our custom client support system.
- Manage, support, and mentor subordinate workers.
- Participate in management teams.
- Resolved critical technical problems for clients.
- Preparation and updates of User guide & manuals as documentation for staff training.
- Resolving and providing technical solutions & guidance for team members in projects.
Scouting Item (contract)
Intergrade
Shah Alam, Selangor
- Scouting the product which import and export to other warehouse
Education
Bachelor of Science - Software Engineering
Linton University College
Negeri Sembilan 01.2007 - 02.2013
STPM -
Institute Vermond SDN. BHD (Private School)
Klang 01.2008 - 04.2009
Skills
Technical Support
Technical Troubleshooting
System Troubleshooting
Problem-Solving
Teamwork and Collaboration
Remote Support
Software Installation
Training and mentoring
Hardware and Software Repair
Multitasking Abilities
Hardware and Software Configuration
Special skills
Proficient knowledge in the common MS office applications, SQL, MySql, Php, Linux (Ubuntu), vb.net, C++, and Html
Personal Information
- Gender: Male
- Nationality: Malaysian
- Marital Status: Single
- Religion: Hindu
- Languages: English, Malay and Tamil.
Additional Information
Salary: RM 5500 to RM 7000 (Negotiable).
Timeline
Senior Support Engineer
Crossecom (Malaysia) sdn. bhd.
06.2024 - 06.2024
STPM -
Institute Vermond SDN. BHD (Private School)
01.2008 - 04.2009
Bachelor of Science - Software Engineering
Linton University College
01.2007 - 02.2013
Scouting Item (contract)
Intergrade