Naveen P Sivathoray
Masai-Johor
Summary
Driven by a results-focused approach at Beyondsoft International Singapore Pte Ltd, I leveraged my expertise in performance testing and problem-solving to enhance product quality and reduce return rates. My collaborative efforts and attention to detail led to streamlined testing protocols, ensuring compliance with international standards and fostering continuous innovation. High-performing professional with extensive experience in industry. Skilled in testing, sorting and sampling products with working knowledge of safety codes. Reliable and efficient with equipment and software programs. Resourceful professional eager to utilize analytical and problem-solving skills. Proficient in using testing equipment and software programs with keen eye for precision. Smart and committed to furnishing detailed reports. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Test Technician position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Test Technician
Beyondsoft International Singapore Pte Ltd
Singapore
06.2022 - 07.2024
- Implemented comprehensive test plans to evaluate product functionality, safety, and performance according to industry standards.
- Played a crucial role in new product launches by ensuring seamless integration between design specifications and actual device performance.
- Enhanced product quality by conducting thorough tests on electronic components and systems.
- Performed mechanical troubleshooting to identify reliability issues with material.
- Contributed to successful audits by meticulously maintaining accurate records of all testing activities, results, and related documentation.
- Provided recommendations for improvements in assembly or testing procedures.
- Collaborated with production department to resolve technical problems.
- Reduced test malfunctions by maintaining and calibrating test equipment regularly.
- Implemented safety protocols during testing, prioritizing team well-being and compliance with regulations.
- Liaised with customer support team to understand end-user feedback, integrating insights into testing regimes for better product alignment with market needs.
- Coordinated with suppliers to ensure quality of components, minimizing disruptions in production line.
- Adapted testing strategies to accommodate emerging technologies, ensuring continuous product innovation.
- Increased team efficiency with implementation of streamlined testing protocols.
- Customized testing environments to mimic real-world usage, ensuring product durability and performance.
- Conducted root cause analysis for recurring issues, significantly reducing product return rates.
- Enhanced accuracy in test results, meticulously documenting and analyzing data.
- Ensured product quality and reliability by conducting comprehensive functional testing on electronic components.
- Contributed to product certification processes, ensuring compliance with international standards.
- Assisted in developing inspection and testing protocols.
- Operated and maintained testing equipment.
- Sampled products to verify compliance with standards
- Trained other workers in inspection and testing procedures.
- Provided feedback to production team regarding product quality.
- Followed standard operating procedures for inspections and tests.
Guest Service Officer
Zamburger Hotel ( Jade )
Johor Bahru,Malaysia
12.2021 - 06.2022
- Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
- Monitored inventory levels of front desk supplies, placing orders as necessary to maintain optimal stock levels.
- Supported sales efforts by proactively upselling room types, packages, and additional services during the reservation process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests by furnishing information and directions to casino, gift shop, and dining areas.
- Provided accurate information on hotel amenities, local attractions, and transportation options for guests'' convenience.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Evaluated team performance regularly through constructive feedback sessions aimed at enhancing customer service skills.
- Utilized property management software proficiently to manage reservations, billing, and guest profiles efficiently.
- Coordinated event bookings with catering and sales teams to ensure seamless execution of group functions.
- Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff members in customer service techniques and hotel operations.
- Prepared reports on guest satisfaction levels and other metrics.
- Monitored staff performance and provided feedback and guidance.
Guest Services Receptionist
Erica Hotel
Johor Bahru,Malaysia
06.2017 - 03.2018
- Played an integral role in improving overall hotel ratings by consistently providing exceptional service and addressing guest needs promptly.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
- Handled high-pressure situations with professionalism, resolving guest complaints diplomatically and maintaining customer loyalty.
- Increased revenue by upselling additional services such as spa packages or dining options during the reservation process.
- Maintained accurate financial records by reconciling daily transactions and preparing nightly reports.
- Strengthened relationships with repeat customers through attentive service and recognition of their preferences.
- Contributed to team success by cross-training in various departments, improving overall efficiency of hotel operations.
- Collaborated with housekeeping and maintenance teams to address guest concerns and maintain room quality standards.
- Managed reservations effectively, optimizing room allocation to maximize occupancy rates.
- Ensured smooth operation of telephone systems, managing multiple lines while providing outstanding customer service over the phone.
Education
Certificate Of Hotel Management - Hotel Management
Suria College
Johor Bahru,MalaysiaSkills
- Hardware Installation
- Sample Collection
- Data Collection
- Power Supply Testing
- Test equipment operation
- Environmental assessment
- Automated Test Equipment
- Performance Testing
- Control systems
- Diagnostic Tools
- Software Debugging
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Critical Thinking
- Organizational Skills
- Decision-Making
- Relationship Building
- Inspection and Testing Reports
- Self Motivation
Languages
Malay
Advanced (C1)
English
Upper intermediate (B2)
Tamil
Advanced (C1)
Timeline
Test Technician
Beyondsoft International Singapore Pte Ltd
06.2022 - 07.2024
Guest Service Officer
Zamburger Hotel ( Jade )
12.2021 - 06.2022
Guest Services Receptionist
Erica Hotel
06.2017 - 03.2018
Certificate Of Hotel Management - Hotel Management
Suria College