RATTEN YAP
SALES
Petaling Jaya, Selangor
Summary
Proven Sales Manager at JY Concept Mobile, adept in Sales Planning and Client Relationship Management, increased sales revenue through strategic initiatives. Excelled in building lasting customer connections and enhancing client satisfaction, showcasing a blend of hard and soft skills for impactful results. Achieved targets by fostering team collaboration and innovative sales approaches.
Overview
9
9
years of professional experience
Work History
GREAT EASTERN
AGENT
06.2015 - 06.2016
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
ALLIANZ
Agent
06.2016 - 04.2017
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and
- Self-motivated, with a strong sense of personal responsibility.
JY CONCEPT MOBILE
PARTNERSHIP
07.2017 - 08.2024
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Collaborated with team members to achieve monthly sales targets.
Education
Bachelor of Science - Second Class Honours ( 1st Division )
Sheffield Hallam University
04.2001 -
SMK TAMAN SEA
Petaling Jaya, Selangor, Malaysia 04.2001 -
Skills
Sales Planning
Client Relationship Management
Sales Reporting
Business Planning
Product Knowledge
Direct Sales
Languages
Malay, Chinese (Cantonese), Chinese (Mandarin), English
Native language
Timeline
JY CONCEPT MOBILE
PARTNERSHIP
07.2017 - 08.2024
ALLIANZ
Agent
06.2016 - 04.2017
GREAT EASTERN
AGENT
06.2015 - 06.2016
Bachelor of Science - Second Class Honours ( 1st Division )
Sheffield Hallam University
04.2001 -
SMK TAMAN SEA
04.2001 -
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