RATHI DEWI MANI

• Exercised leadership capabilities by successfully motivating and inspiring others.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed strong communication and organizational skills through working on group projects.
• Proved successful working within tight deadlines and a fast-paced environment.
• Worked well in a team setting, providing support and guidance.
• Resolved problems, improved operations and provided exceptional service.
• Self-motivated, with a strong sense of personal responsibility.
• Strengthened communication skills through regular interactions with others.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated leadership skills in managing projects from concept to completion.
• Worked effectively in fast-paced environments.
• Provided professional services and support in a dynamic work environment.
• Proven ability to develop and implement creative solutions to complex problems.
• Organized and detail-oriented with a strong work ethic.
• In charge of Depot operation
• managing sales and customer contract renewals
• demonstrate new material and product to new customer
• managing safety measurements of depot
• Gained extensive knowledge in data entry, analysis and reporting.

• (OPS/CX, Operate as the lead point of contact for any and all matters specific to customer/consignees
• Manage customer Demand Forecast and orders from customers
• Arrange and organize meetings with customers
• Order allocation and delivery arrangement
• Review with LSP to ensure all customers orders are delivered
• Proactively follow up with customers/consignees for collection of De-hired containers
• Arrange with LSP and liaise with consignees for the collection
• Raise PO/ Upload trucking rates for approval
• Work closely with customers on order amendments or cancellations or replacements
• Ensure that all Po’s are MIGO
• Liaise with accounts payable on billing issues/discrepancies with Vendors
• Support colleagues from other operations functions during their absence.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Followed all company policies and procedures to deliver quality work.
• Maintained current understanding of market conditions, compliance standards and best practices.
• Built and managed relationships with key clients and partners to drive growth.
• Conducted surveys to determine customer opinion of products and services.
• Provided customers with updates and periodic statements on service developments and changes in trends.

● Process Orders via SAP system

● manage and coordinate customers order processing shipping/delivery schedule and logistics arrangement to ensure on time delivery

● Monitor finished goods status and liaise with production, warehouse and customer to meet required delivery schedule

● Supporting sales team pertaining to sales activities and customer service. This includes quotation preparation, warranty administration and documentation filing

● Coordinate with inter department to solve issues raised by customers

● Responsible for all inquiry, correspondence, quotation, complaints and any other issues related to customers

● Raising return claims via SAP System and Portals for Asian Countries

• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Responded to customer requests for products, services, and company information.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Understood each target customer's business model, mapped out organization, and identified unique technology needs.

• Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Responsible for all inquiry, correspondence, quotation, complaints and any other issues related to customers
• Manage and coordinate customers order processing, shipping/delivery schedule and logistics arrangement to ensure on time delivery
• Communicate with our customers from Hong Kong, France, Poland, India, Brazil and China via phone and email
• Follow up on any sales quotations made for clients, negotiating term with the client at a best suited cost for them
• Sales forecasting compilation and coordination
• Arrange company visitor’s accommodation
• Monitor finished goods status and liaise with production, warehouse and customer to meet required delivery schedule
• Supporting sales team pertaining to sales activities and customer service
• This includes quotation preparation, warranty administration and documentation filing
• Coordinate with inter department to solve issues raised by customers

• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Managed and motivated employees to be productive and engaged in work.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Improved marketing to attract new customers and promote business.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Coached new team members on service techniques and provided scoring through quality assurance program.
• Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
• Took cash and credit card payments via phone, in person, and through email.
• Provided primary customer support to internal and external customers.
• Escalated issues to proper supervisors when standard processes were not effective.
• Evaluated customer service staff performance and provided constructive feedback.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• This is one of interesting Job and experience that I have obtained, worked as road cruiser at Thr Raaga, AMP Radio station, No
• 1 leading Tamil channel in Malaysia
• Do Road Shows and Stage shows
• Hosting events
• Prepare schedule for road shows
• Do stock check for the freebies
• Coordinate backstage for an event
• Maintained production goals by keeping steady flow of materials with charge lines loaded and discharge racks unloaded.
• Maintained accurate time and material records.
• Held meetings every morning to outline safety procedures and process updates.
• Coordinated merchandising, promoted new products and increased brand awareness.
• Improved distribution efficiency with design, development, and testing of embedded software applications.
• Supervised ongoing daily production phases.

• I have been transferred to Fireflyz airline from the previous airline stated below due to this subsidiary company of Malaysia airlines was newly opened and needed experienced staff
• I have been selected to work with them
• Attend to Check in counters
• Attend to arrival and departure
• Prepare passenger manifest
• Assist sales counter
• Handling flight delays
• Assist lost and found of baggage
• Offload passengers
• Flight loading arrangements
• Promoted company brand and unique offerings through personalized customer service.
• Provided primary customer support to internal and external customers.
• Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Reviewed tickets, identification and passports to verify traveler identity.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Directed passengers to correct airport terminal locations.
• Input customer reservations, payment sources, and contact details into Sabre system.
• Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
• Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
• Sold, printed and issued tickets to guests.
• Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
• Produced and shared customer service reports to support management decision-making.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.