Rathidevi Munanday
Phlebotomist
Singapore
Summary
Highly-skilled phlebotomist with 10 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level phlebotomist position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Phlebotomist
Parkway Laboratory
11.2021 - Current
- Responsible for the skilful, timely and accurate collection of blood specimens from patients as requested by the clinician using any of the appropriate techniques listed: Venipuncture, Capillary collection – fingerstick or heelstick, Blood culture specimen collection
- Ensure timely and accurate collection of breath sample for the Urea Breath Test
- Acquire knowledge and skills on Laboratory Information System and required IT systems
- Assist in managing and inventoried supplies in the laboratory
- Rotate duties between Hospitals as determined by Manager
- Work alongside laboratory manager and colleagues to achieve total quality service and customer satisfaction
- Maintain tidiness of workplace
- Any other duties as assigned from time to time by management.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Verified patients' identification for proper sample collection.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Phlebotomist
Innoquest
10.2020 - 08.2021
- Collection of blood specimens from patients, including infants and children via venipuncture, finger prick or heel prick methods
- Perform a variety of laboratory tests while rotating through various sections delivering accurate, reliable and precision test results in a prompt and efficient manner, which assists the physicians in patient diagnosis
- Ensure patient identification matches official document and patient compliance with test requirement
- Strictly observe pre-blood collection, blood collection and post blood collection procedure
- Provide good service quality and customer satisfaction
- Monitor and manage the inventory of medical supplies stocked and utilised by the phlebotomy team
- Perform other ad hoc job tasks or projects as assigned by superior.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Verified patients' identification for proper sample collection.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Patient Service Assistant, Phlebotomist, Audiometrist
Fullerton Healthcare Ptd Ltd
11.2016 - 07.2020
- Answers telephone inquiries from patients and others; screens calls to determine nature and urgency of inquiry, refers calls as appropriate, and/or schedules appointments with practitioners; instructs patients as needed regarding administrative and/or logistical procedures.Collects, verifies, records, and maintains data on clinical activity and/or research; prepares associated reports as required
- Orders and maintains inventories of supplies, as required to support day-to-day unit clinical and administrative operations
- Perform ECG, height & weight , DRP, tonometry test, and blood test.Mainly, collecting blood samples from patients, labelling them and dispatching them for analysis and testing
- Transporting blood samples to the correct laboratory
- Performing laboratory tests
- Collecting laboratory specimens in a safe and accurate way
- Assembling medical equipment, such as blood collection devices, tourniquet, needles, cotton and trays
- Entering data into laboratory data systems
- Maintaining patient confidentiality according to applicable laws
- Obtaining appropriate medical information from patients
- Identifying and preparing patients
- Monitoring patient glucose levels by performing bedside glucose tests
- Collecting blood specimens through veni-puncture and skin puncture
- Ensuring open channels of communication between patients and employee’s
- Assisting in the training of students and new employees
- Ensuring appropriate equipment and supply usage.Maintaining neat, organized records and work station area.
- Expedited the resolution of billing issues or discrepancies through thorough research and collaboration with insurance representatives.
- Cultivated a positive atmosphere within the clinic by actively participating in staff meetings, trainings, and contributing to ongoing process improvement initiatives.
Healthcare Assistant
ACUMED Medical group
07.2014 - 07.2016
- Draw blood for patient
- Scheduling appointments, directing phone calls, filing documents, and getting patients where they need to be
- Take vital signs or write down patient information before someone sees a doctor
- Register patient, dispense medicine, do audiometric exam, lung function examination, measure height and weight, vision test, housekeeping, do inventory, and give training for new staffs.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
Education
Medical Assistant (Healthcare), Diploma in Medical Assistant
Management & Science University
Skills
IT skills: - MS office (Word, Excel, Power Point, Publisher)
undefinedPersonal Information
- Age: 32 years old
- Date of Birth: 02/22/92
- Gender: Female
Awards
- Dean List Award in MSU 2013 & 2014
- Singapore Health Quality Service Awards 2019
- Excellent Service Award EXSA –Silver (2018), Gold (2019) and Gold (2020) Achiever)
- Google reviews from patients
Salary
Expected: 3500SGD
References
- Dr.Jacqualine Chan, Medical Officer, ACUMED Medical Group, 10 Toh Guan Road, Singapore, 608838, +6565663311
- Dr Radhakrishan, Medical Officer, Fullerton Healthcare, +6591919341
Extracurricular Activities
Leader for English club (school) Hockey (District level) Bahasa Malaysia club (Ajk) Cultural society (ajk)
Timeline
Phlebotomist
Parkway Laboratory
11.2021 - Current
Phlebotomist
Innoquest
10.2020 - 08.2021
Patient Service Assistant, Phlebotomist, Audiometrist
Fullerton Healthcare Ptd Ltd
11.2016 - 07.2020
Healthcare Assistant
ACUMED Medical group
07.2014 - 07.2016
Medical Assistant (Healthcare), Diploma in Medical Assistant
Management & Science University
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