RASYIDI KARIM
BAYAN LEPAS,MALAYSIA
Summary
Dedicated professional with extensive expertise in rental operations, demonstrating exceptional client rapport and communication finesse. Proficient in drafting rental agreements, managing rental schedules, and conducting thorough vehicle inspections. Skilled in customer service and product knowledge, ensuring seamless vehicle exchanges and returns. Holds a driving licence and excels in equipment maintenance. Committed to enhancing operational efficiency and customer satisfaction within the rental industry.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
RENTAL SALES AGENT
DRB-HICOM EZ-DRIVE SDN BHD (AVIS MALAYSIA)
2017.01 - Current
- Enhanced customer satisfaction by providing exceptional service.
- Trained new staff members thoroughly-ensuring they understand company procedures.
- Checked availability of vehicles constantly for efficient allocation.
- Handled customer complaints professionally, restoring confidence in our service.
- Assisted renters with queries for swift problem resolution.
- Organised reservations efficiently to avoid double-bookings.
- Boosted revenue with upselling strategies on insurance policies and additional equipment.
- Managed drop-off and pick-up schedules to enhance efficiency.
- Prioritised customer needs effectively, enhancing their rental experience.
- Conducted regular vehicle inspections for optimal safety standards.
- Strengthened relationships with corporate clients through professional communication.
- Ensured compliance with company policies whilst processing rentals.
- Maintained cleanliness of rental fleet, ensuring high standards.
- Collaborated with team members for smooth operations during peak hours.
- Resolved customer issues promptly, maintaining high levels of client satisfaction.
- Verified and documented driver information to quickly complete booking transactions.
- Recorded rental agreements with accurate customer information for reliable records.
- Maintained strong relationships with customers by quickly resolving concerns, issues and disputes.
FLEET CONTROLLER
VAGABOND CAR RENTALS & TOURS SDN BHD
2016.05 - 2017.01
- Keeping accurate records and ensuring successful completion of audits.
- Managing fleet capacity and ensure to be ready to be rented out.
- Ensure all vehicles maintenance checks are up to date.
- Improved fuel efficiency through rigorous tracking and monitoring systems.
- Negotiated deals with suppliers, resulting in cost savings on parts and services.
- Implemented safety measures to reduce work-related accidents.
WIRE DRAWING MAN MACHINE
PERFECT WIREMAKERS SDN BHD
2015.12 - 2016.04
- Inspecting the efficiency and durability of the equipment and making minor repairs or replacement when necessary.
- Feeding raw material into machines.
- Operating trucks and other light duty vehicles to transport equipment or materials to various location within production radius.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
SIJIL PELAJARAN MALAYSIA -
SMK CHEPIR
2009.01 - 2013.12
SIJIL TINGGI PELAJARAN MALAYSIA - HISTORY
SMK SIK
2014.06 - 2015.12
Skills
- Rental knowledge
- Patience and diplomacy
- License for driving
- Client rapport
- Vehicle inspections
- Vehicle exchanges and returns
- Rental agreement drafting
- Rental schedule management
- Communication finesse
- Customer Service
- Product knowledge
- Equipment Maintenance
Timeline
RENTAL SALES AGENT
DRB-HICOM EZ-DRIVE SDN BHD (AVIS MALAYSIA)
2017.01 - Current
FLEET CONTROLLER
VAGABOND CAR RENTALS & TOURS SDN BHD
2016.05 - 2017.01
WIRE DRAWING MAN MACHINE
PERFECT WIREMAKERS SDN BHD
2015.12 - 2016.04
SIJIL TINGGI PELAJARAN MALAYSIA - HISTORY
SMK SIK
2014.06 - 2015.12
SIJIL PELAJARAN MALAYSIA -
SMK CHEPIR
2009.01 - 2013.12