Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
Generic
RASIDA BINTI JAMAL

RASIDA BINTI JAMAL

Diploma Holder In Hospitality And Tourism At Sandakan Vocational College And Done Practical At Harbourside Backpackers Sandakan. Received Malaysian Vocational Certificate At Sandakan Vocational College.
B-09-20I, Cubic Botanical, Pantai Sentral 3 52900Kuala Lumpur

Summary

Dynamic and goal-driven professional with a proven track record in sales and customer service, honed across roles at EKIWI GLOBAL SDN BHD and other leading companies. Skilled in leveraging persuasion techniques and CRM software to drive sales and exceed targets. Demonstrates exceptional ability to build rapport and implement strategic marketing initiatives, achieving a consistent performance improvement of over 20%.

Overview

5
5
years of professional experience

Work History

Telesales Consultant

EKIWI GLOBAL SDN BHD
08.2023 - Current
  • Provided comprehensive product information to prospective clients, leading to informed decision-making and increased sales conversions.
  • Contributed to a positive work environment by fostering strong teamwork and maintaining open lines of communication with colleagues.

Supervisor

OPPADAK MALAYSIA SDN BHD
11.2021 - 08.2023
  • Start as Service Crew in Oppadak Malaysia to serve customer.
  • Responsible for preparing and serving variety of drinks to customer. Promoted to Supervisor.
  • Responsible in handling customers complaint
  • Prepare daily report and reporting to area manager Guide staff regarding company's SOP
  • To prepare monthly inventory report
  • Purchasing/Ordering through Foodhub

Retail Assistant

TELECOM MALAYSIA
06.2021 - 10.2021
  • Responsible for serving customer, arranging merchandise and processing sales transactions.
  • To balance cash register at the end of shift and ensure sufficient change for next shift.
  • Provide customers with essential product information, as well as offer them a demonstration if needed.

Receptionist

HARBOURSIDE BACKPACKERS SANDAKAN
01.2020 - 03.2020
  • Receptionist - Internship
  • Greeting visitors and delivering customer service assistance. Answering, Forwarding incoming calls and emails.
  • Perform other clerical duties such as filing & photocopying.

Salesperson

BATA
11.2019 - 12.2019
  • Worked to build relationships with customers and built potential for additional sales.
  • Increased sales and customer satisfaction through personalized servicing.

Education

High School Diploma -

VOCATIONAL COLLAGE SANDAKAN
Sandakan, Sabah, Malaysia
04.2001 -

PT3

SMK PEREMPUAN SANDAKAN
Sandakan, Malaysia
04.2001 -

UPSR

SK SRI TANJUNG PAPAT 2
Sandakan, Malaysia
04.2001 -

Skills

    Follow-up skills

    Upselling and Cross Selling

    Telemarketing expertise

    Email and Telephone Etiquette

    MS Office

    Product Sales

    Team Work

    Food Market Hub

    Feedme

    Info Tech

    SQL HRMS

    Communication Skils

    TMS Systems

Languages

Malay
Native language
English
Upper intermediate
B2
Malay
Proficient
C2

Reference

OPPADAK MALAYSIA 

POSITION: SENIOR MANAGER 

NAME: NURUL FARHANAH BT RAJIMI

NO PHONE: 011-21880 8571


EKIWI GLOBAL SDN BHD

POSITION: SUPERVISOR

NAME: RIDHUAN ZAINI

NO PHONE: 012-668 7906

Timeline

Telesales Consultant

EKIWI GLOBAL SDN BHD
08.2023 - Current

Supervisor

OPPADAK MALAYSIA SDN BHD
11.2021 - 08.2023

Retail Assistant

TELECOM MALAYSIA
06.2021 - 10.2021

Receptionist

HARBOURSIDE BACKPACKERS SANDAKAN
01.2020 - 03.2020

Salesperson

BATA
11.2019 - 12.2019

High School Diploma -

VOCATIONAL COLLAGE SANDAKAN
04.2001 -

PT3

SMK PEREMPUAN SANDAKAN
04.2001 -

UPSR

SK SRI TANJUNG PAPAT 2
04.2001 -

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RASIDA BINTI JAMALDiploma Holder In Hospitality And Tourism At Sandakan Vocational College And Done Practical At Harbourside Backpackers Sandakan. Received Malaysian Vocational Certificate At Sandakan Vocational College.