Rashvinder Singh
Customer Service
Butterworth ,Penang
Summary
Seeking a dynamic, challenging, and creative working environment that fosters continuous learning and growth. Utilizing acquired skills in customer service to contribute to a team-oriented atmosphere and provide exceptional support to clients, exceeding their expectations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Loh Guan Lye Specialists Centre
06.2023 - 03.2024
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Contributed to positive work environment by consistently exceeding team goals through collaborative efforts.
Inbound Customer Service Representative
Transcosmo ( ShopeeFood)
04.2022 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Airport customer service
Pos Aviation Sdn. Bhd. (KLIA)
01.2019 - 01.2020
- Monitored customer satisfaction in all company services
- Assisted in problem solving and brainstorming solutions to existing concerns.
Sales & Marketing
Professional I-Talent Development Sdn. Bhd.
01.2017 - 01.2019
- Personally handles level 3 client concerns
- Handles internal operations to improve the quality of service
- Performs internal auditing.
Education
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Flyways Airport Customer Service Talent Development Programme
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Sekolah Menengah St. Michael, Ipoh
Skills
Motivated, well-disciplined individual
Finds joy in assisting others
Good English and Malay communication skills
Proficient in working independently or with minimum supervision
Good analytical and troubleshooting competence
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Tamil
Advanced (C1)
Punjabi
Advanced (C1)
Timeline
Customer Service Representative
Loh Guan Lye Specialists Centre
06.2023 - 03.2024
Inbound Customer Service Representative
Transcosmo ( ShopeeFood)
04.2022 - 02.2023
Airport customer service
Pos Aviation Sdn. Bhd. (KLIA)
01.2019 - 01.2020
Sales & Marketing
Professional I-Talent Development Sdn. Bhd.
01.2017 - 01.2019
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Flyways Airport Customer Service Talent Development Programme
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Sekolah Menengah St. Michael, Ipoh
Proficiency
- Microsoft Windows 7 & 8
- Windows Server - 2003 & 2008
- Microsoft Office Word
- Microsoft Power Point
- Microsoft Excel
Reference
RASHVINDER SINGH A/L SARDOOL SINGH, 14-03 OCEAN VIEW RESIDENCES JALAN HARBOUR PLACE, BAGAN DALAM , 12100 BUTTERWORTH, PENANG
Proficiency
- Microsoft Windows 7 & 8
- Windows Server - 2003 & 2008
- Microsoft Office Word
- Microsoft Power Point
- Microsoft Excel