Rashvinder Singh
Customer Service
Butterworth ,Penang
Summary
Seeking a dynamic, challenging, and creative working environment that fosters continuous learning and growth. Utilizing acquired skills in customer service to contribute to a team-oriented atmosphere and provide exceptional support to clients, exceeding their expectations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Loh Guan Lye Specialists Centre
06.2023 - 03.2024
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Contributed to positive work environment by consistently exceeding team goals through collaborative efforts.
Inbound Customer Service Representative
Transcosmo ( ShopeeFood)
04.2022 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Airport customer service
Pos Aviation Sdn. Bhd. (KLIA)
01.2019 - 01.2020
- Monitored customer satisfaction in all company services
- Assisted in problem solving and brainstorming solutions to existing concerns.
Sales & Marketing
Professional I-Talent Development Sdn. Bhd.
01.2017 - 01.2019
- Personally handles level 3 client concerns
- Handles internal operations to improve the quality of service
- Performs internal auditing.
Education
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Flyways Airport Customer Service Talent Development Programme
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Sekolah Menengah St. Michael, Ipoh
Skills
Motivated, well-disciplined individual
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Tamil
Advanced (C1)
Punjabi
Advanced (C1)
Timeline
Customer Service Representative
Loh Guan Lye Specialists Centre
06.2023 - 03.2024
Inbound Customer Service Representative
Transcosmo ( ShopeeFood)
04.2022 - 02.2023
Airport customer service
Pos Aviation Sdn. Bhd. (KLIA)
01.2019 - 01.2020
Sales & Marketing
Professional I-Talent Development Sdn. Bhd.
01.2017 - 01.2019
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Flyways Airport Customer Service Talent Development Programme
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Sekolah Menengah St. Michael, Ipoh
Proficiency
- Microsoft Windows 7 & 8
- Windows Server - 2003 & 2008
- Microsoft Office Word
- Microsoft Power Point
- Microsoft Excel
Reference
RASHVINDER SINGH A/L SARDOOL SINGH, 14-03 OCEAN VIEW RESIDENCES JALAN HARBOUR PLACE, BAGAN DALAM , 12100 BUTTERWORTH, PENANG
Proficiency
- Microsoft Windows 7 & 8
- Windows Server - 2003 & 2008
- Microsoft Office Word
- Microsoft Power Point
- Microsoft Excel
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