Rashvindan Ravi
Client Service & Relationship Management
Kuala Lumpur
Summary
Results-driven and adaptable professional with a strong background in client service, sales, marketing, and operations management. Skilled in building lasting customer relationships, driving revenue growth, and executing innovative marketing strategies. Proven ability to lead teams, optimize processes, and enhance brand engagement across multiple industries.
A natural communicator and problem-solver, adept at negotiation, project coordination, and customer satisfaction. Highly organized with a proactive mindset, consistently delivering outstanding results, meeting tight deadlines, and exceeding expectations. Passionate about continuous learning and a committed team player who brings dedication, enthusiasm, and a results-oriented approach to any organization.
Overview
7
7
years of professional experience
5
5
Languages
Work History
Sales & Branch Assistant Management
JAL Yoga
10.2023 - 01.2025
- Collaborated with sales, marketing, and advertising teams to drive sales and revenue growth, achieving a 28% increase in memberships monthly.
- Organized promotional campaigns, community engagement events, and referral programs to boost brand awareness and membership sign-ups.
- Manage and maintain relationships with VIP and high-value clients and provide personalized services and solutions to ensure client satisfaction and retention.
Senior Reviewer Relations Coordinator
SonataGBW
03.2021 - 07.2023
- Led end-to-end client satisfaction strategies for international markets (USA, Canada, UK, France, Germany), ensuring a 90%+ positive rating.
- Managed quarterly program planning, optimizing market budgeting and work allocation, leading to a 15% cost reduction.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
Hitz Cruisers (HitzFM)
ASTRO
09.2017 - 01.2021
- Managed and emceed multiple high-profile Brands promotional events, engaging over 500+ attendees.
- Assisted in outdoor broadcasting, social media content creation, and On-Air announcements weekly.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelors of Public Relations - Journalism And Mass Communication
Tunku Abdul Rahman University College
Setapak, Selangor, Malaysia 04.2001 -
Diploma in Mass Communications - Mass Communication
Tunku Abdul Rahman University College
Setapak, Selangor, Malaysia 04.2001 -
Skills
Client Relationship Management
Accomplishments
- Collaborated with team of 5 in the development of Shell Competitiors.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved structured planning which led to reduction of cost.
Timeline
Sales & Branch Assistant Management
JAL Yoga
10.2023 - 01.2025
Senior Reviewer Relations Coordinator
SonataGBW
03.2021 - 07.2023
Hitz Cruisers (HitzFM)
ASTRO
09.2017 - 01.2021
Bachelors of Public Relations - Journalism And Mass Communication
Tunku Abdul Rahman University College
04.2001 -
Diploma in Mass Communications - Mass Communication
Tunku Abdul Rahman University College
04.2001 -
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