Rapisah Nor Ibrahim

Hiring Manager

• Managed 66 Retail outlet , overseeing hiring, training and contract renewal.
• Ensuring "Right Fit Talent" to be based in Retail store by leading EPIC interviews

Performance Management Specialist

• Delivered feedback to decision-makers regarding employee performance and training needs.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Promoters Management

• Developed and initiated projects, managed costs, and monitored performance for 80 promoters nationwide.

• Built over 5 training programs from conception through delivery while developing curriculum, training collateral, progress reports and client specifications.
• Delivered training to over 500 staff members, including quality assurance teams while managing employees to maximize performance.
• Partnered with management to conduct individual training needs analysis for required coaching and training.
• Improved training program effectiveness while monitoring, evaluating and recording initiatives to deliver management feedback for corrective action planning.
• Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.