With a proven track record at Plexus, I elevated operational margins by 25% through strategic planning and cross-functional coordination. My leadership in operations management and team collaboration organically grew customer revenue to $350M, showcasing my ability to solve complex problems and enhance customer satisfaction.
Organically grow 2 customers from <$100M annually to $350M, overcoming challenges of pandemic, managing product design and time to market challenges
Overseeing transfer of complex electromechanical assembly and PCBA, integrating the manufacturing from two factories in North America into one single factory.
Managing the project plan to setup facility, technical training and aligning business process to support customer direct order fulfillment.
Responsible for operations team - Program Management, Planning, manufacturing and warehouse operation.
Succeeded in leading the site to prepare and manage the Food and Drug Administration (FDA) audit and inspection without any non-compliance and start-up the medical product manufacturing.
Manage a group of program managers to develop new customer growth on highly regulatory industrial products with ATEX certification (explosive environment), IP67 waterproof rating, PPAP for automotive product and aerospace requirement of AS9000 and AS9002 FAI
Lead in transition of 100 PCBA from 2 factories in AMER region to APAC. Complex PCBA with high number layer count and BGA for Semiconductor inspection equipment.
- Improved dppm at customer incoming inspection
- Improved the QC inspector's correlation
- High quality level of 8D / SCAR response acceptance rate
- Implement the copy exact process, working closely with global quality manager
- Lead continuous improvement project
- Coordinate failure analysis from line and field return
- Conduct system and process audit
- Setup and manage laptop and desktop motherboard line
- Experience to manage Japanese and American customers
Operations management