Summary
Overview
Work History
Education
Skills
Timeline
Raphael Teo

Raphael Teo

Senior Manager, Focus Factory Operation Lead
Bayan Lepas, Penang

Summary

With a proven track record at Plexus, I elevated operational margins by 25% through strategic planning and cross-functional coordination. My leadership in operations management and team collaboration organically grew customer revenue to $350M, showcasing my ability to solve complex problems and enhance customer satisfaction.

Overview

28
28
years of professional experience
4
4
years of post-secondary education

Work History

Senior Operations Manager

Plexus
07.2022 - Current
  • Achieved highest ever quarterly revenue for a network/ communication customer, helping them to return a good results
  • Improve PnL indicators, focusing on both IDL and DL optimization, attrition/ scrap reduction
  • Engaging customer on factory loading and reducing overtime
  • Overall improving the operation margin by 25%
  • Inventory optimization reducing 20% by managing master production scheduling (mps) and working with customer on slow moving inventory
  • Reduce cycle for claims and non-conformance

Senior Department, Program Management

Plexus
07.2022 - 06.2024

Organically grow 2 customers from <$100M annually to $350M, overcoming challenges of pandemic, managing product design and time to market challenges

Department Manager, Program Management ISL FF2

Plexus
01.2018 - 06.2022
  • Improved customer satisfaction rates through service, prompt issue resolution and voice of customer, achieving 100% score in yearly survey.
  • Develop a strong program management team and mobilized talent and resources to support growing business.
  • Led a team of professionals to deliver with the supply chain challenges and strong demand during the pandemic.

Department Manager, Operation Management ISL FF1

Plexus
01.2015 - 01.2018

Overseeing transfer of complex electromechanical assembly and PCBA, integrating the manufacturing from two factories in North America into one single factory.

Managing the project plan to setup facility, technical training and aligning business process to support customer direct order fulfillment.

Department Manager, Operation Management

Plexus
01.2013 - 12.2014

Responsible for operations team - Program Management, Planning, manufacturing and warehouse operation.


Succeeded in leading the site to prepare and manage the Food and Drug Administration (FDA) audit and inspection without any non-compliance and start-up the medical product manufacturing.

Unit Manager/II, Program Management

Plexus
07.2007 - 12.2012

Manage a group of program managers to develop new customer growth on highly regulatory industrial products with ATEX certification (explosive environment), IP67 waterproof rating, PPAP for automotive product and aerospace requirement of AS9000 and AS9002 FAI

Section Manager, Program Management

Plexus
06.2004 - 06.2007

Lead in transition of 100 PCBA from 2 factories in AMER region to APAC. Complex PCBA with high number layer count and BGA for Semiconductor inspection equipment.

Senior QA Engineer

MCMS
06.2000 - 06.2004

- Improved dppm at customer incoming inspection

- Improved the QC inspector's correlation

- High quality level of 8D / SCAR response acceptance rate

Joint Quality Engineer, DELL

Sanmina-sci
05.1999 - 05.2000

- Implement the copy exact process, working closely with global quality manager

- Lead continuous improvement project

- Coordinate failure analysis from line and field return

- Conduct system and process audit

Process Engineer

Solectron Technology
05.1997 - 05.1999

- Setup and manage laptop and desktop motherboard line

- Experience to manage Japanese and American customers

Education

Bachelor of Science - Chemistry And Minor in Management

Science University of Malaysia (USM), Penang
07.1993 - 05.1997

Skills

Operations management

Timeline

Senior Operations Manager - Plexus
07.2022 - Current
Senior Department, Program Management - Plexus
07.2022 - 06.2024
Department Manager, Program Management ISL FF2 - Plexus
01.2018 - 06.2022
Department Manager, Operation Management ISL FF1 - Plexus
01.2015 - 01.2018
Department Manager, Operation Management - Plexus
01.2013 - 12.2014
Unit Manager/II, Program Management - Plexus
07.2007 - 12.2012
Section Manager, Program Management - Plexus
06.2004 - 06.2007
Senior QA Engineer - MCMS
06.2000 - 06.2004
Joint Quality Engineer, DELL - Sanmina-sci
05.1999 - 05.2000
Process Engineer - Solectron Technology
05.1997 - 05.1999
Science University of Malaysia (USM) - Bachelor of Science, Chemistry And Minor in Management
07.1993 - 05.1997
Raphael TeoSenior Manager, Focus Factory Operation Lead