RANJITH KALLAYI RAVEENDRAN
Kuala Lumpur
Summary
An experienced and dynamic retail professional with over 10 years of expertise in sales, customer relationship management, and boutique operations across India and the UAE. Currently excelling as a Boutique Operation Specialist with a proven record in enhancing customer experiences, optimizing inventory processes, and achieving sales objectives. Adept at managing cash handling, streamlining workflows, and fostering customer loyalty. Demonstrating a unique ability to balance operational efficiency with strategic growth, driving customer satisfaction and profitability.
Overview
12
12
years of professional experience
Work History
Store Manager
Aksara Gold Diamonds
Jalan Masjid India, 50100 Kuala Lumpur., Malaysia
02.2025 - Current
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Stored stock safely and securely to maintain quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Actioned customer feedback to improve product and service provisions.
- Merchandised displays to showcase new and popular items.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Implemented theft prevention measures to reduce store losses.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
- Devised promotional offers and discounts to peak customer interest.
- Formulated marketing and promotional strategies to drive business revenue.
- Negotiated with suppliers to secure competitive prices, improving store profitability.
- Utilised CRM systems to gather customer feedback, using insights to improve service and product range.
- Set prices based on market capacity and demand to achieve revenue targets.
- Managed the evaluating, determining value and pricing of new products within product range.
- Created price and credit policies to balance risk profiles with profit targets.
Boutique Operation Specialist
Tanishq
Sharjah
08.2023 - Current
- Proficient in handling Outlook, managing petty cash, preparing revenue and monthly sales target reports, and participating in sales strategy meetings.
- Skilled in managing boutique operations, including inventory control, stock replenishment, and cash handling to ensure smooth day-to-day functionality.
- Experienced in building and sustaining strong customer relationships to drive loyalty and enhance repeat business.
- UAE
Cashier cum Customer Relationship Officer
Malabar Gold and Diamonds
05.2017 - 06.2023
- Performed dual roles focusing on cash handling, transaction accuracy, and exceptional customer service.
- Drove sales growth by identifying customer needs and delivering tailored solutions.
- Maintained comprehensive records of transactions, inventory levels, and customer data.
- UAE
Sales Executive
Joyalukkas India Pvt Ltd
08.2014 - 02.2017
- Ensured efficient inventory management and timely replenishment of stock to minimize shortages.
- Developed and executed strategies to improve customer satisfaction and sales performance.
- India
Education
Bachelor of Commerce -
Annamalai University
01.2014
Intermediate -
St. Antony's Higher Secondary School
01.2011
Schooling -
St.Thomas HSS
Kiliyanthara, Kannur01.2009
Skills
- Outlook
- Petty Cash
- Revenue Report
- Boutique Operations
- Retail Sales
- Customer Relationship Management
- Monthly Sales Report
- Cash Handling
- POS Systems
- Inventory Management
- Strategic Planning
- Operational Excellence
- MS Office Suite
- Word
- Excel
- PowerPoint
- Communication Skills
- Leadership Skills
- Team Management
- Problem Solving Skills
- Analytical Skills
- Interpersonal Skills
Languages
English
Hindi
Tamil
Malayalam
Custom Section
An experienced and dynamic retail professional with over 10 years of expertise in sales, customer relationship management, and boutique operations across India and the UAE. Currently excelling as a Boutique Operation Specialist with a proven record in enhancing customer experiences, optimizing inventory processes, and achieving sales objectives. Adept at managing cash handling, streamlining workflows, and fostering customer loyalty. Demonstrating a unique ability to balance operational efficiency with strategic growth, driving customer satisfaction and profitability.
Websites, Portfolios and Profiles
linkedin.com/in/ranjith-k-r-65b081189
Area Of Expertise
- Outlook
- Handling Petty Cash
- Revenue Report
- Boutique Operations
- Retail Sales
- Customer Relationship Management
- Monthly Sales Report
- Cash Handling
- POS Systems
- Inventory Management
- Strategic Planning
- Operational Excellence
Timeline
Store Manager
Aksara Gold Diamonds
02.2025 - Current
Boutique Operation Specialist
Tanishq
08.2023 - Current
Cashier cum Customer Relationship Officer
Malabar Gold and Diamonds
05.2017 - 06.2023
Sales Executive
Joyalukkas India Pvt Ltd
08.2014 - 02.2017
Bachelor of Commerce -
Annamalai University
Intermediate -
St. Antony's Higher Secondary School
Schooling -
St.Thomas HSS