RANJINI MURUGAN

1. Customer Relation Management

• Provided personalized service, anticipating customer needs and offering tailored solutions.
• Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
• Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
• Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

2. SME Project Management

• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Gathered, organized and input information into digital database.
• Monitor project progress, identify bottlenecks, and implement corrective actions.
• Facilitate project meetings, status updates, and stakeholder communications.

3. Cross Functional Coordination

• Collaborate with department heads across IT, Operations, Sales, Marketing, Finance, and HR.
• Facilitate communication between technical and non-technical stakeholders.
• Build consensus among diverse stakeholder groups with competing priorities.

4. M2M Operational Excellence

• Develop and implement business project related to customer order processing.
• Maintain the adherence on assigned customer M2M strategy
• Provide 1-to-1 training session for key customers on the new projects.
• Guide and monitor customer's order processing.

5. Building Strong Team

• Demonstrate teamwork Actively contribute to a positive and supportive team environment.
• Proactively assist in guiding and training new team members
• Share expertise, best practices, and knowledge
• Demonstrate adaptability in evolving work environments
• Take personal accountability for individual performance

• Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
• Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
• Participated in workshops and presentations related to projects to gain knowledge.

• Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
• Input high volume of monthly invoices with consistent accuracy.
• Managed accounts payable and receivables and payroll.
• Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.