Ranjini Kalaichelvan
Johor,Malaysia
Summary
Dedicated professional with expertise in office administration and management, leveraging skills in Windows Server 2008, Microsoft Office Suite, and document management to enhance operational efficiency. Proven track record in customer service and administrative support, ensuring seamless workflow and effective communication. Adept at utilising WMS and SAP systems to optimise processes and reporting. Committed to advancing career goals by integrating time management and organisational skills to drive success in dynamic environments.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Admin
MRA Agency (Generali Life Insurance)
Johor
03.2018 - 12.2025
- Develop risk management policies for clients, whether it's a large corporation or an individual
- Reviews and updates insurance policies for clients on a regular basis to ensure accuracy and efficiency when filing a claim
- Helps clients determine the right insurance policies for their specific needs
- Guaranteeing that all insurance certificates are compliant with applicable statutes and regulations
- Filing official insurance-related paperwork such as claims and any other insurance documents that are brought forth to the insurance director
- Insurance administrators may also be responsible for managing property inspections from time to time
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Improved employee productivity with effective time management strategies for daily tasks.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Admin
Allied Container (Engineers & Manufactures) Pte.Ltd.
Singapore
03.2015 - 09.2016
- Verifies and keeps records on incoming and outgoing shipments and prepares items for Shipment
- Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments update in Wms system
- Same Container recoding using Sap system
- Verify information against bills of lading, invoices, orders, or other records
- Compare merchandise invoices to items actually received to ensure that shipments are correct
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Answer customers' questions about merchandise and advice customers on merchandise selection
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Stamp, attach, or change price tags on merchandise, referring to price list
- Transport packages to customers' vehicles
- Resolve customer complaints; and timely completion of polished, executive-level reports
- Provide premium service to both internal and external customers
- Answered telephones and assisted customers, rapidly resolving customer issues and building brand loyalty
- Developed PowerPoint presentations, new tracking systems and reports that were praised for their quality, comprehensiveness and timeliness
- Demonstrated ability to learn organizational processes, workflows, policies and procedures
Personal Assistant / Account
Asia Talk Sdn Bhd
Kuala Lumpur
07.2012 - 09.2014
- A personal assistant (PA), sometimes called an executive secretary or personal/private secretary, works closely with senior managerial or directorial staff to provide administrative support, usually on a one-to-one basis
- PAs help managers to make the best use of their time by dealing with secretarial and administrative tasks
- PAs need extensive knowledge of the organization in which they work
- They need to know who key personnel are (both external and internal) and understand the organization's aims and objectives
- Managers often rely heavily on their PA, trusting that work will be handled efficiently in their absence
- Discretion and confidentiality are therefore essential attributes for a successful PA
- Personal assistants (PAs) often act as the manager's first point of contact with people from both inside and outside the organization
- Tasks are likely to include: devising and maintaining office systems, including data management and filing; notes or dictation at meetings or to provide general assistance during presentations; screening phone calls, enquiries and requests, and handling them when appropriate; meeting and greeting visitors at all levels of seniority; organizing and maintaining diaries and making appointments; dealing with incoming email, faxes and post, often corresponding on behalf of the manager; carrying out background research and presenting findings; producing documents, briefing papers, reports and presentations; organizing and attending meetings and ensuring the manager is well prepared for meetings; Liaising with clients, suppliers and other staff
- In addition to supporting managers, their team and departments, many PAs also have their own personal workload and responsibilities
- The scope of the PA's role can be extensive and additional duties may include: carrying out specific projects and research; responsibility for accounts and budgets; taking on some of the manager's responsibilities and working more closely with management; deputizing for the manager, making decisions and delegating work to others in the manager's absence; Being involved in decision-making processes
- Some PAs do all the secretarial work themselves; while others take responsibility for recruiting and training junior staff and delegate some of the less demanding and confidential work to them
- REFERENCE: http://cloudsoutheastasia.com/speaker/kamala-segaran-sockalingam/
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Improved time management of the executive through effective prioritization and organization of tasks.
- REFERENCE: http://cloudsoutheastasia.com/speaker/kamala-segaran-sockalingam/
Administrative Assistant
Clinic Mesra & Surgery
Kuala Lumpur
05.2011 - 12.2011
- Medical administrative assistants perform a variety of secretarial and administrative duties
- Medical administrative assistants are employed in doctors' offices, hospitals, medical clinics and other medical settings
- Greet clients (patients) Receive and make phone calls, fax and e-mails
- Schedule and confirm medical appointments and receive and communicate messages for medical staff and patients Keep the appointment book organized
- Review and validate health cards
- Coordinate consultations, lab and diagnostic tests, and OR bookings decide which patients should see the doctor first (when needed)
- Start client charts and keep their records current
- Provide accounting and bookkeeping, e.g., payroll and managing cash Bill the provincial system
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
High School Diploma - O LEVEL
SMK Taman Ria Jaya
MALAYSIA 01.2003 - 01.2007
Health Care Management - HEALTH CARE
Sime Darby Nursing Health Science College
SHAH ALAM 01.2010 - 01.2011
Bachelor of Business Administration - BACHELOR OF MANAGEMENT
UniRazak
Kuala Lumpur 03.2023 - 11.2025
Skills
- Windows Server 2008
- Microsoft Word
- Microsoft PowerPoint
- Office administration
- Customer service
- Administrative support
- Time management
- Office management
- Documentation and reporting
- Document management
- Microsoft Excel
- WMS system
- SAP system
Certification
- SMK TAMAN RIA JAYA, O LEVEL CERTIFICATE, 08/01/03 - 06/30/07
- SIME DARBY NURSING HEALTH SCIENCE COLLEGE, HEALTH CARE MANAGEMENT, 01/01/10 - 12/31/11
- CERTIFICATE LCCI, 01/01/16 - 12/31/17
- UNIRAZAK, BAHELOR OF MANAGEMENT, 01/01/23 - 12/31/25
Countryofresidence
Malaysia
Personal Information
- Age: 35
- Ethnicity: Hindu
- Date of Birth: 07/01/90
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
Timeline
Bachelor of Business Administration - BACHELOR OF MANAGEMENT
UniRazak
03.2023 - 11.2025
Admin
MRA Agency (Generali Life Insurance)
03.2018 - 12.2025
Admin
Allied Container (Engineers & Manufactures) Pte.Ltd.
03.2015 - 09.2016
Personal Assistant / Account
Asia Talk Sdn Bhd
07.2012 - 09.2014
Administrative Assistant
Clinic Mesra & Surgery
05.2011 - 12.2011
Health Care Management - HEALTH CARE
Sime Darby Nursing Health Science College
01.2010 - 01.2011
High School Diploma - O LEVEL
SMK Taman Ria Jaya
01.2003 - 01.2007