Summary
Overview
Work History
Education
Skills
Timeline
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Ranjana Ganesan

Ranjana Ganesan

Skudai, Johor

Summary

Dynamic and detail-oriented professional with experience at Nestle Products Sdn Bhd, excelling in machine operation and quality monitoring. Proven ability to enhance productivity through effective teamwork and problem-solving. Recognized for maintaining a clean workspace and delivering exceptional customer service, fostering loyalty and repeat business in retail environments.

Experienced with cash handling, customer service, and maintaining store organization. Utilizes efficient transaction processing and exceptional communication skills. Knowledge of store policies and procedures to ensure smooth operations.

Overview

14
14
years of professional experience
3
3
Languages

Work History

Operator

Nestle Products Sdn Bhd
01.2010 - 04.2015
  • Operate, monitor, and perform changeovers on various production and packaging machinery.
  • Performed equipment cleaning, lubrication, and inspection tasks to enhance operational efficiency. Sustained a clean and sanitary workspace to promote safety and productivity.
  • Monitor product quality by observing production parameters, taking samples, and performing tests to ensure products meet standards.
  • Supply production lines with raw and packaging materials, as well as store and load finished goods.
  • Adhere strictly to all safety, quality, and environmental policies and procedures.
  • Collaborate with interdepartmental personnel and other team members to ensure a smooth flow of information and operations.

Retail Sales Associate

Larrier Shoes
06.2015 - 02.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Greeted customers and provided outstanding customer service.

Grocery Cashier

Krishna Flower Cash & Carry Krishna Flower Cash & Carry
03.2020 - 07.2023
  • Assisted customers with bagging groceries, ensuring proper handling of fragile items to minimize damages.
  • Maintained up-to-date knowledge on store promotions and sales events, informing customers about potential savings opportunities.
  • Supported overall store operations by performing various duties such as stocking shelves, organizing carts, and assisting with inventory control when necessary.
  • Strengthened communication skills through daily interactions with diverse clientele from varying backgrounds and cultures.
  • Streamlined the checkout process for quicker transactions, resulting in shorter wait times for customers.
  • Assisted coworkers during busy periods by taking over additional registers or tasks as needed, fostering a supportive team environment.
  • Collaborated with team members to maintain clean and organized workspaces, promoting a positive shopping experience for customers.
  • Handled cash and credit card transactions accurately, maintaining a balanced cash register at the end of each shift.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.

Education

SPM -

SMK Dato Sedia Raja
Rembau, Negeri Sembilan, Malaysia
04.2001 -

Skills

    Excellent customer service

    Cleanliness and organization

    Patience and empathy

    Cash handling expertise

    Reliability and punctuality

    Sales promotion awareness

    Willingness to learn

    Teamwork and collaboration

    Problem-solving

    Machine operation

    Production work

    Attention to detail

    Production procedures

    Efficient multitasking

Timeline

Grocery Cashier

Krishna Flower Cash & Carry Krishna Flower Cash & Carry
03.2020 - 07.2023

Retail Sales Associate

Larrier Shoes
06.2015 - 02.2020

Operator

Nestle Products Sdn Bhd
01.2010 - 04.2015

SPM -

SMK Dato Sedia Raja
04.2001 -

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Ranjana Ganesan