Ranitha Arlagaya

• To ensure Quality Assurance functions, inspection and testing activities are carried out in accordance to the quality plan and parameters established with customers.
• Led, assisted, and supervised subordinates in daily tasks, including verification of quality checks and documentation.
• Conducted audits to evaluate compliance with quality standards and regulations.
• To initiate Quality Assurance corrective and preventive measures for continuous improvement and ensure its ongoing effectiveness.
• Participated in quality problem-solving activities to develop definitive measures for improvement.
• Supervised control of inspection, measuring, and testing equipment, including tensile control and GC machine.
• Provided training for Quality Assurance and Control, including setting checking procedures and documentation.
• To be directly involved in the establishment, implementation and maintenance of procedures, documentation and daily practices in accordance with the requirements of the Company's Quality / Food Safety Management Systems (e.g.)) ISO, GMP, FSSC) and any other management systems that may be applicable.
• To coordinate and administer in product design and development and carry out research on the possible usage of alternative materials.
• To report to QA/QC Manager and be overall responsible to GM (Operation) and Company Management.
• To be directly involved in the establishment, implementation and maintenance of procedures, documentation and daily practices in accordance with the requirements of the
  Company's Quality / Food Safety Management Systems (e.g. ISO, GMP, FSSC) and any other management systems that may be applicable.

Provide leadership and supervision to the QA team.

Ensure the effective implementation of GMP, HACCP, Halal, and quality assurance programs in accordance with standards, market, and customer requirements.

Guaranteed daily quality operations, ensuring adherence to established standards and procedures.

Conducted internal and external quality audits to verify compliance with relevant standards and regulations.

Develop, recommend, and monitor corrective and preventive actions.

Conducted microbial testing to ensure safety and compliance with health standards., including environmental swab and air monitoring.

Support line troubleshooting and provide feedback to related departments on all quality and food safety aspects.

Ensure all activities related to pest control, calibration, plant hygiene, and sanitation adhere to SOP and planned schedules.

Provide ongoing training for employees on quality, food safety, customer satisfaction, and compliance with GMP and HACCP requirements.

Investigated and addressed customer complaints, preparing comprehensive reports to enhance service quality.

Aided in conducting performance evaluations for team members to enhance productivity. and professional development of team members.

Establish and maintain quality control and assurance for the manufacturing process, including incoming raw materials testing, in-process testing until final inspection.

Ensure the entire quality inspection systems are maintained, and container inspections are in order.

Ensure all inspection, measuring, and testing equipment are correctly controlled, calibrated, and maintained.

Supervise and manage the online quality control process and the quality management system for goods.

Assure consistent quality of production by implementing and enforcing automated practice systems.

Monitor control measures and correction actions.

Inspect products and monitor worker progress throughout production.

Align overall quality with department objectives to support organisational goals.

Liaise with other departments on issues related to quality aspects.

Monitor staff organisation and recommend improvements to enhance daily operations.

Prepared for internal, external, and customer audits, ensuring compliance with management system standards.

Coordinated schedules for pest control services and oversaw service quality.

Supervised and led store staff, focusing on hiring, training, and performance evaluations to enhance team effectiveness.

Set and monitored sales targets, ensuring store performance aligned with overall business objectives.

Provide a positive working environment and motivate the team to achieve sales and customer service goals.

Ensure high levels of customer satisfaction by providing excellent service and addressing customer inquiries and concerns.

Oversee day-to-day store operations, including opening and closing procedures.

Supervise cashiers and ensure accurate and secure handling of cash transactions.

Oversee and manage inventory levels to ensure adequate stock and prevent stockouts or overstock situations.

Maintain an attractive and organized store layout through effective visual merchandising.

Address and resolve operational issues and customer complaints promptly.

Ensure compliance with health and safety regulations within the store.

Generated and analysed reports on sales and inventory, providing insights to inform decision-making and operational strategies.