Ramkumar Ganesan
Middleware Engineer
Kuala Lumpur,10
Summary
A technology driven professional with 5.6 years of extensive experience in Middleware Administrator and support. Worked in PROD and NON-PROD environment of Project Framework.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work History
MIDDLEWARE ADMINISTRATOR/SUPPORT
Nityo Infotech
Kuala Lumpur, 10
07.2023 - Current
- A technology driven professional with 5.6 years of extensive experience in Middleware Administrator and support
- Participated in cross-functional projects, providing valuable input on middleware-related matters.
- Supported disaster recovery efforts by implementing effective backup strategies.
- Worked in PROD and NON-PROD environment of Project Framework.
- Programming Languages - Basic Html and understading java
- OS - Aix,Linux,Sun OS and Windows
- Tools - Putty,ME,PAM and Xstart ,MasterSAM,MobXterm,Aldon LM, Server client Automation
- Software - Websphere,Weblogic,Apache,JBoss and MS
- Monitoring Tool - PowerShell,Glowroot and Appnomics
- Data Base - Oracle and MS SQL
- WebSphere and MQ/WebLogic/Jboss EAP/ApacheTomcat
- Installation of all product on different Environments
- To be applied FIXPACK on recommendations of particular CVE.
- Troubleshooting of technical issues and resolved on time and support
- Installing, Configuring and maintained of all supported product.
- Deployment of application WAR,EAR ,JAR,JS and XML files
- Configuring of Oracle JDBC connection pool
- Creating and Configuring SSL Certificate on different platform
- Creating and configuring of Clusters and JVM as per environment based.
- Perform the security baseline and fix the VAPT both PROD and NON PROD environemnent
- Performing backups and restore procedure in production implementations
- Perform the patching activity in all environment
- Instating and configuring of queue manager,queues,channels and services in WebSphere MQ server with maintain server version of V8.5
- Providing customer support via e-mail, live chat and other tools
- Providing extensive technical support in order to ensure a high degree of customer satisfaction through process compliance.
- Performing troubleshooting and resolution of IBM, Oracle,Redhat and MS product
- Addressing queries regarding the new application release/upgrade, extending the support to clients
- Working on 24
- 7 Environment on direct support and able to providing support through 24
- 7 window
- Administrative knowledge with practical hands on of middleware product on multiple platform such as AIX, Linux and Windows in production support and surrounding tools along with ITIL Process.
- Core Competencies: IBM HTTP Server and WebSphere Application Server(V7.0,V8.5 & V9.5),Oracle HTTP Server and Oracle weblogic application server (Weblogic 12c,13c & 14c),Apache server (V2.3 and V9) and WebSphere MQ (V8.5) on installing different environment and troubleshooting
- Knowledge of installing of the middleware products such as IHS,OHS in compliance with organizational standards
- Deploying Various WAR,EAR and JAR file in standalone as well in clustered environment in WAS,Weblogic,Apache and micro services
- SSL Certificate managements of all exceeded products for existing and new applications environments
- Identify & report operational risks and continue to mitigate the same.
- Own the resolution of problem in hand, demonstrate, Handle CRISIS calls, provide IN review inputs.
- Investigate and resolve technical issues related to application hosting infrastructure across DEV, UAT and Production, contingency environments including WebSphere Application Server, IBM HTTP Server, IBM MQ, Apache Tomcat and WebLogic Application Server.
- Provide ongoing support for problem records, identify problem situation, review the problems and engage associates to plan for investigation, work on Root Cause Analysis & solution in coordination with various infrastructure teams, application teams.
- Continue to ad-hoc production support requirements.
- Ensuring deliverables as per standards and quality in agreed schedule, review & documentation of process, tasks as applicable
- Follow the best practice & ensure strict adherence to guidelines.
- Provide required reports on timely basis, e.g
- Daily status reporting for the activities, delivery schedule.
- Be able to communicate with the stake holders and escalating timely manner.
- Work on service improvement plans to deliver quantifiable efficiency gain.
Education
Bachelor of Engineering (EEE) -
Einstein College-Tirunelveli
01.2014 - 01.2018
HSC - undefined
S.N.Hr.Sec School,Mamsapuram
01.2012 - 01.2014
SSC - undefined
S.N.Hr.Sec School,Mamsapuram
01.2011 - 01.2012
Skills
Basic Html and understanding java
Putty,ME,PAM and Xstart ,MasterSAM,MobXterm,Aldon LM, Server client Automation
Oracle and MS SQL
Websphere,Weblogic,Apache,JBoss and MS
Oracle and MS SQL
Aix,Linux,Sun OS and Windows
Good Communication skills, with the ability to multi-task Ability to work independently, take responsibility and be a self-learner cultures, work under time and stress pressure
System monitoring
Incident Management
Disaster Recovery Planning
Application Server Administration
Middleware Integration
DevOps Practices
Middleware Architecture Design
Problem-Solving
Time Management
Problem-solving abilities
Multitasking Abilities
Technical Troubleshooting
Relationship Building
Technical Support
Additional Information
5.6 years
Area Of Expertise
- WebSphere and MQ/WebLogic/Jboss EAP/ApacheTomcat
- Installation of all product on different Environments
- To be applied FIXPACK on recommendations of particular CVE.
- Troubleshooting of technical issues and resolved on time and support
- Installing, Configuring and maintained of all supported product.
- Deployment of application WAR,EAR ,JAR,JS and XML files
- Configuring of Oracle JDBC connection pool
- Creating and Configuring SSL Certificate on different platform
- Creating and configuring of Clusters and JVM as per environment based.
- Perform the security baseline and fix the VAPT both PROD and NON PROD environemnent
- Performing backups and restore procedure in production implementations
- Perform the patching activity in all environment
- Instating and configuring of queue manager,queues,channels and services in WebSphere MQ server with maintain server version of V8.5
- Providing customer support via e-mail, live chat and other tools
- Technical Support
- Providing extensive technical support in order to ensure a high degree of customer satisfaction through process compliance.
- Performing troubleshooting and resolution of IBM, Oracle,Redhat and MS product
- Addressing queries regarding the new application release/upgrade, extending the support to clients
Disclaimer
I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and I undertake to inform you of any changes therein, immediately. In case any of the above information is found to be false or untrue or misleading or misrepresenting, I am aware that I may be held liable for it.
Timeline
MIDDLEWARE ADMINISTRATOR/SUPPORT
Nityo Infotech
07.2023 - Current
Bachelor of Engineering (EEE) -
Einstein College-Tirunelveli
01.2014 - 01.2018
HSC - undefined
S.N.Hr.Sec School,Mamsapuram
01.2012 - 01.2014
SSC - undefined
S.N.Hr.Sec School,Mamsapuram
01.2011 - 01.2012