RAMIS CHANDRAN - General Manager - ROYAL SELANGOR CLUB

Summary

Results-driven general manager with 25+ years in hotel operations and hospitality. Demonstrated success in improving guest satisfaction, maximizing revenue, and enhancing operational efficiency. Skilled in team leadership and strategic planning, with a focus on cultivating service excellence. Aiming for a management role that utilizes comprehensive experience in property operations and project management.

Overview

1

Language

1

Certificate

29

years of professional experience

Work History

GENERAL MANAGER / SECRETARY

ROYAL SELANGOR CLUB

03.2022 - Current

In addition to serving as General Manager, I also hold the position of Secretary of the Club. I am responsible for overseeing the daily operations of the entire Club, managing employees across multiple departments, including Administration, Food & Beverage, HR, Finance, and Maintenance.
I lead the overall performance of the Club, developing and executing annual business plans, setting strategic goals, and ensuring that both financial targets and operational objectives are met. I report to the General Committee through the President and am fully responsible for implementing the policies set by the Committee.
A key focus of my role is the management of the Club’s Food & Beverage facilities, ensuring consistent quality in service and dining experiences while achieving revenue targets.
Additionally, I oversee the Club’s financial performance, ensuring effective cost control and identifying revenue opportunities to maintain profitability.

GENERAL MANAGER

PENANG SWIMMING CLUB

01.2018 - 03.2022

Established in 1903, the Penang Swimming Club is a premier private members’ club with over 8,000 members. The Club specializes in aquatic sports such as Swimming, Sailing, Angling, and Scuba Diving, along with various sporting and social activities.
As General Manager, I was responsible for overseeing all Club departments and facilities, including the Banquet Hall (500-seat capacity), Boatyard, tennis courts, fitness centers, swimming pool, karaoke facilities, squash court, dart room, snack bars, and the main restaurant (350-seat capacity). My responsibilities encompassed scheduling, operational oversight, and hands-on management to ensure efficiency, profitability, and high levels of member satisfaction.
My role required strong leadership and communication skills, as I managed over 90 staff members across different levels. I actively engaged with Club members, attended Main Committee and Sub-Committee meetings, and addressed concerns and suggestions. My expertise includes administration, organisational management, project execution, and financial oversight, ensuring smooth and effective club operations.

GENERAL MANAGER

DAMANSARA REALTY BERHAD - PETRONAS PENGERANG INTEGRATED COMPLEX – THE HIVE

10.2016 - 11.2017

Successfully led the on-time, on-budget pre-opening of the PETRONAS Operation & Maintenance (O&M) Executive Village, The Hive Residences, featuring 1,544 rooms and the PIC Management Office (PICMO), designed to accommodate 1,054 project personnel.
Key facilities include:
Clubhouse & Multi-Purpose Hall – Seating capacity of 1,200 people
Three Dining Halls – Accommodating 2,100 diners
Laundry Plant & Corporate Office – Equipped with Board Rooms
Common Sports & Recreation Facilities – Enhancing community engagement
Achievements
Awards & Recognition:
Received two prestigious Focus Recognition Awards from SVP & CEO Dr. Colin Wong for successfully organizing the PETRONAS Board of Directors meeting, significantly enhancing the project’s overall investment appeal. (FY Feb 2017 – FY Nov 2017).
Event & Stakeholder Management:
During the peak of the project’s construction phase, managed high-profile visits from key stakeholders, including the Prime Minister, PETRONAS Board of Directors, high-level foreign dignitaries, regulatory bodies, investors, NGOs, and senior government officials. Led the coordination of event catering, ensuring seamless execution under my leadership.
Strategic Planning & Operations:
Collaborated with the PETRONAS Project Design Team and key stakeholders to develop a comprehensive service philosophy. Spearheaded the establishment of the first fill and preliminary budget, developed the Manning Guide, and designed a recruitment and induction plan for new colleagues. Additionally, oversaw procurement requirements for all FF&E.
Leadership & Operational Excellence:
Provided strategic leadership and direction to maximize financial returns, drive talent development, and maintain an exceptional guest experience while upholding brand standards. Reporting to the PETRONAS Head Site Administration Program Director and the TMRLC Board, set the vision and direction for the organization while managing operations and a dynamic team of over 300 associates. Ensured that the Executive Village’s core values were consistently upheld, with occupant satisfaction as the primary benchmark.
Primary Responsibilities:
Financial Performance:
Achieved a 40% GOP in the first trading year (FY 2017).
Maintained food costs at 29% for consecutive trading months through lean methodologies.
Developed lean manpower deployment strategies using full-time equivalent (FTE) statistics.
Prepared annual capital, cash flow, and budget forecasts to meet operational targets.
Analyzed financial data to drive revenue growth, profitability, and maximum ROI.
Led capital planning and asset management initiatives, collaborating with ownership to enhance market leadership.
People Development:
Designed and implemented team engagement programs aligned with the service philosophy.
Established succession planning strategies to ensure long-term talent pipeline.
Set performance and development goals, providing coaching, mentoring, and regular feedback to enhance team effectiveness.
Managed salary reviews, disciplinary actions, and staffing decisions in compliance with company policies.
Guest Experience:
Ensured compliance with brand and service standards, maintaining brand integrity.
Led initiatives to enhance guest satisfaction scores and overall experience.
Collaborated with teams to implement service programs that exceed guest expectations.
Actively engaged with guests, gathered feedback, and fostered strong relationships.
Corporate & Social Responsibility:
Ensured a safe and secure environment for residents, guests, and staff, complying with PICEV & PICMO policies and regulatory requirements.
Served as a public relations representative, increasing awareness of the Pengerang Integrated Complex Executive Village within the local community.
Developed and executed sustainability initiatives to reduce the facility’s carbon footprint.
Maintained Occupational Health & Safety (OH&S) compliance, ensuring adherence to workplace safety policies and procedures.

DIRECTOR OF ROOMS

HOLIDAY INN KUALA LUMPUR GLENMARIE

01.2013 - 01.2016

Hosted the inaugural Eurasia Golf Tournament in 2013 & 2015 and was awarded the privilege to represent the Holiday Inn brand for the Pro-Am Golf event.
Led IHG brand standard audits for the property and was entrusted as the Brand Standard and Pre-Audit Committee Champion for Malaysia cluster hotels. Winner of AON Hewitt Best Employer Malaysia Award 2014 & 2015
Drive guest satisfaction score (85%-86%) consistently best in class in South East Asia, Most Improved RGI Hotel 2014
Winner of HAPA awards for Front Office & Housekeeping 2013 Hotel 5 Star rating committee champion for 2011 & 2014
Lean six sigma guest satisfaction index improvement project FY2016
Assisted in overseeing daily hotel operations, optimizing financial performance, fostering talent development, enhancing guest experiences, ensuring brand standard compliance, and strengthening the hotel’s presence within the local community.

FRONT OFFICE MANAGER

CROWNE PLAZA MUTIARA KUALA LUMPUR

07.2013 - 12.2013

Gained hands-on experience in de-flagging an IHG property—an enormous undertaking that was executed smoothly and efficiently.

FRONT OFFICE MANAGER

HOLIDAY INN KUALA LUMPUR GLENMARIE

01.2009 - 01.2013

Managed all aspects of the front office, including guest registration, bell services, business center operations, telephone services, concierge services, and reservations, ensuring a seamless and unique guest experience.
Achievement:
HAPA Best Front Office Department Award (2014) – Recognized for excellence in front office operations.
Best Hotel Guest Satisfaction Index SEA (2014) – Achieved outstanding guest satisfaction ratings in Southeast Asia.
20 Years Without Medical Leave – Demonstrated exceptional dedication and commitment to work.
Career Progression – Successfully promoted from Night Manager to Front Office Manager, receiving commendation for outstanding service.
Best Employee Award (2006) – Honored for exemplary performance and contributions.
Certificate of Recognition for Perfect Attendance – Acknowledged for consistent reliability and dedication.
Best Employee Engagement Department (2008–2011) – Achieved top rankings in employee engagement based on annual surveys.

FRONT OFFICE MANAGER

MINT HOTEL KUALA LUMPUR

01.1997 - 01.2001

Hosted the Main Press Center for the 1998 Commonwealth Games.
Gained pre-opening experience, overseeing front office setup, manpower mobilization, and staff training.
Led front office operations, ensuring quality service, revenue growth, and profitability.
Ensured compliance with regulations, safety protocols, and brand standards.
Committed to delivering a distinctive and memorable guest experience.
Achievement:
Certificate of loyalty 1998
Commendation Award for successful opening Hotel
1997 Commendable Award for XVICOMMONWEALTHGAMES98

Education

Sijil Tinggi Pelajaran Malaysia - STPM

Certified Hotel Administrator (CHA)
Sigma Black Belt Heartbeat Guest Satisfaction index project
Brigit PMA Project management Fundamentals (PM02)
Diploma In Hotel Management Certificate Revenue IHG Academy
Intercontinental Hotel Group IHG Development Center Singapore 2012 Total Quality Management IHG Philippines 2008
E-CORNELL–IHG Academic Statistical Decision Making for Hospitality Certificate of CIDB competent 2017
Programmed workshop Bangkok 2013 Certificate of Honor Commonwealth Games 1998
Certificate of food hygiene workshop 1993 Singapore Certificate of Customer service skills 1992 Certificate of supervisory skills 1995
Certificate of Loyalty Pioneer Hotel Opening 1997
Certificate of Best Employee Award (Carlton Hotel Singapore, Pan Pacific Kuala Lumpur Glenmarie. Holiday Inn Kuala Lumpur)

Skills

Operations management

Revenue optimization

Financial planning

Staff development

Guest experience enhancement

Sales and marketing

Operational efficiency

Brand compliance

Food and beverage management

Regulatory compliance

Capital projects

Property Management Systems

Fidelio System

Microsoft Office & Application

Web Browsing Tools

Opera System

Data Analysis Tools

Accomplishments

Platinum Club of the world Accreditation for Royal Selangor Club

5s Accreditation for Holiday Inn Glenmarie KL

5 Star Accreditation for Holiday Inn Glenmarie KL

Certification

Finance For Non Finance Manager

Timeline

Finance For Non Finance Manager

04-2025

GENERAL MANAGER / SECRETARY - ROYAL SELANGOR CLUB

03.2022 - Current

GENERAL MANAGER - PENANG SWIMMING CLUB

01.2018 - 03.2022

GENERAL MANAGER - DAMANSARA REALTY BERHAD - PETRONAS PENGERANG INTEGRATED COMPLEX – THE HIVE

10.2016 - 11.2017

FRONT OFFICE MANAGER - CROWNE PLAZA MUTIARA KUALA LUMPUR

07.2013 - 12.2013

DIRECTOR OF ROOMS - HOLIDAY INN KUALA LUMPUR GLENMARIE

01.2013 - 01.2016

FRONT OFFICE MANAGER - HOLIDAY INN KUALA LUMPUR GLENMARIE

01.2009 - 01.2013

FRONT OFFICE MANAGER - MINT HOTEL KUALA LUMPUR

01.1997 - 01.2001

- Sijil Tinggi Pelajaran Malaysia, STPM

Language Proficiency Spoken / Written

English (Excellent) and Bahasa Malaysia

References

Charlie, Chelliah, President of Royal Selangor Club FY2021/22, 0122088953, Royal Selangor Club
M., Jayakumar, President of Royal Selangor Club FY2022/23, 0122090008, Royal Selangor Club
Alvin, Jaiyaselan, Area General Manager Holiday Inn Bandung, alvin.jaiyaselan@ihg.com, +628112280178, Intercontinental Hotels Group