Hi, I’m
RAMESH BODDU
IT Consultant - IT Operations Lead
Kuala Lumpur
Summary
To associate with a project or client that progress dynamically, provides me an opportunity to update my knowledge and enhance my skills in new technologies, and be part of a team that excels in work towards the growth of the organization which gives me personal and professional satisfaction thereof. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
years of professional experience
9
years of post-secondary education
1
Language
Work History
Tata Consultancy Services (TCS)
Development Operations Manager
04.2021 - Current
Job overview
- Responsible to Lead the SOA and Java Microservices Middleware - Integration team
- Evaluated middleware technologies for suitability, making recommendations based on business requirements and technical feasibility.
- Increased operational efficiency with the implementation of containerization technologies and microservices architecture.
- Improved software development life cycle by implementing Agile methodologies and continuous integration practices.
- Provided technical guidance to junior team members, fostering their growth as Middleware Administrators within the organization.
- Collaborated with cross-functional teams to identify bottlenecks and implement solutions that improved overall system performance.
- Reduced downtime by proactively monitoring system health, addressing potential issues before they impacted users.
- Enhanced system performance by optimizing middleware configurations and implementing efficient DevOps practices.
- Responsible to manage the integration among systems and ensuring smooth transactional flows
- Actively involved in deploying/suggesting new workflows to maintain smooth operations
- Responsible to analyze the day-to-day trend in the transactional inflow and applications health
- Responsible to implement the tuning performances and improving the system performance and stability
- Responsible to design automations and providing strategic fixes by bringing notice to the development teams
- Responsible to manage the secure connections among systems and smooth order flows.
Tata Consultancy Services (TCS)
Application Support Lead
08.2017 - 03.2021
Job overview
- Handling Onboarding Merchant and Partner like Lazada, KFC, Hello Gold etc… integration into Boost system
- The integration activities involve Mobile, In-app and web-based functionalities like Scan to Pay (QR code Scanning), Tap to Pay and Sign in to Pay
- Handling the technical related operational activities
- Analyzing the customer complaints escalated by the Customer Support Team and providing the resolutions
- Responsible to monitor the system performance and alerting the corresponding teams
- Analyzing the transactions/system trend and providing the necessary information to the management through different means like charts, tables and diagrams
- Analyzing the fraud cases came across during operational activities and informing to the corresponding teams
- Responsible to resolve the tickets in the given SLA to attain the customer satisfaction and providing/Suggesting strategic fixes
- Responsible to provide the necessary technical data across all the teams in the Boost Application Development teams.
- Optimized system performance with thorough analysis, diagnosis, and resolution of complex issues.
- Streamlined support processes by creating detailed documentation and training materials for the team.
- Contributed to project success by providing expert application support during all phases of implementation and rollout activities.
Tata Consultancy Services (TCS)
Development Operations Engineer
09.2015 - 08.2017
Job overview
- Responsible to manage end to end workflow for Number Portability System in Celcom
- Actively involved in deploying/suggesting new workflows to maintain smooth operations
- Responsible to analyze the day to day trend in the Number portability operations and to prepare the reports to share it across all impacted teams
- Responsible in resolving Billing issues and analyzing the root causes to arrest/fix the issue permanently
- Responsible to calculate disputed amount due to issue and to provide rebates to the customers
- Responsible to design automations and providing strategic fixes by bringing notice to the development teams
- Responsible to provide Kenan Support for all Enterprise and Non-Enterprise customers across all the provisioning and Billing teams.
- Conducted root cause analysis for recurring issues, resulting in long-term solutions and improved system stability.
Tata Consultancy Services (TCS)
Developer
12.2011 - 09.2015
Job overview
- Responsible to understand the business requirements, testing the feasibility and designing the implementation plan
- Responsible to estimate the efforts and cost per each BRS (Business Requirement Specification) and analyze the impact on different modules for each BRS
- Resolving the billing Issues and analyzing root causes and proposing the permanent fixes
- Responsible to run CDR processing and monitoring journal running batch scripts
- Responsible to manage the team of size 5 members and assigning BRS to the resources
- Responsible to coordinate with clients on development issues and enhancements
- Involved in automation of critical manual configurations and validations.
Amazon India Pvt Ltd
Support Engineer-Intern
04.2011 - 10.2011
Job overview
- Responsible to do the necessary configurations to integrate the carriers into Amazon transport system
- Responsible to change the logos and signature information in the QR code templates by using internal tools like Apollo
- Responsible to create shipment labels using ZPL (Zebra Programming Language), test and deploy based on the business requirements
Education
Jawaharlal Nehru Technological University (JNTU)
Master of Computer Applications (MCA)
01.2008 - 04.2011
University Overview
Percentage: 73.27%
BVRICE, Affiliated to Andhra University
Bachelor of Science (B.Sc.)
01.2005 - 04.2008
University Overview
Percentage: 65%
Aditya Junior College
Intermediate (MPC)
01.2003 - 04.2005
University Overview
Percentage: 84%
BV RAJU Government High School
SSC (10th Standard)
01.2003 - 04.2003
University Overview
Percentage: 79%
Skills
Telecom Operations and Integration Lead for 5 Years, System Integration activities using Oracle Service Bus (OSB), Business Processing Execution Language (BPEL), AIA, SOA and configuring web based applications
Business Analysis
Performance Tuning
Incident Management
Application Development
Application support
Time management abilities
API Integration
Performance Optimization
Customer-facing presentation skills
Technical Troubleshooting
Adaptability
Current Role
Telecom IT Consultant - DevOps Engineer - Technical Lead
Personal Information
Date of Birth: 05/24/88
Timeline
Development Operations Manager
Tata Consultancy Services (TCS)
04.2021 - Current
Application Support Lead
Tata Consultancy Services (TCS)
08.2017 - 03.2021
Development Operations Engineer
Tata Consultancy Services (TCS)
09.2015 - 08.2017
Developer
Tata Consultancy Services (TCS)
12.2011 - 09.2015
Support Engineer-Intern
Amazon India Pvt Ltd
04.2011 - 10.2011
Jawaharlal Nehru Technological University (JNTU)
Master of Computer Applications (MCA)
01.2008 - 04.2011
BVRICE, Affiliated to Andhra University
Bachelor of Science (B.Sc.)
01.2005 - 04.2008
Aditya Junior College
Intermediate (MPC)
01.2003 - 04.2005
BV RAJU Government High School
SSC (10th Standard)
01.2003 - 04.2003