Hi, I’m
RAMESH BODDU
IT Consultant - IT Operations Lead
Kuala Lumpur
Summary
To associate with a project or client that progress dynamically, provides me an opportunity to update my knowledge and enhance my skills in new technologies, and be part of a team that excels in work towards the growth of the organization which gives me personal and professional satisfaction thereof. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
years of professional experience
9
years of post-secondary education
1
Language
Work History
Tata Consultancy Services (TCS)
Development Operations Manager
04.2021 - Current
Job overview
- Responsible to Lead the SOA and Java Microservices Middleware - Integration team
- Evaluated middleware technologies for suitability, making recommendations based on business requirements and technical feasibility.
- Increased operational efficiency with the implementation of containerization technologies and microservices architecture.
- Improved software development life cycle by implementing Agile methodologies and continuous integration practices.
- Provided technical guidance to junior team members, fostering their growth as Middleware Administrators within the organization.
- Collaborated with cross-functional teams to identify bottlenecks and implement solutions that improved overall system performance.
- Reduced downtime by proactively monitoring system health, addressing potential issues before they impacted users.
- Enhanced system performance by optimizing middleware configurations and implementing efficient DevOps practices.
- Responsible to manage the integration among systems and ensuring smooth transactional flows
- Actively involved in deploying/suggesting new workflows to maintain smooth operations
- Responsible to analyze the day-to-day trend in the transactional inflow and applications health
- Responsible to implement the tuning performances and improving the system performance and stability
- Responsible to design automations and providing strategic fixes by bringing notice to the development teams
- Responsible to manage the secure connections among systems and smooth order flows.
Tata Consultancy Services (TCS)
Application Support Lead
08.2017 - 03.2021
Job overview
- Handling Onboarding Merchant and Partner like Lazada, KFC, Hello Gold etc… integration into Boost system
- The integration activities involve Mobile, In-app and web-based functionalities like Scan to Pay (QR code Scanning), Tap to Pay and Sign in to Pay
- Handling the technical related operational activities
- Analyzing the customer complaints escalated by the Customer Support Team and providing the resolutions
- Responsible to monitor the system performance and alerting the corresponding teams
- Analyzing the transactions/system trend and providing the necessary information to the management through different means like charts, tables and diagrams
- Analyzing the fraud cases came across during operational activities and informing to the corresponding teams
- Responsible to resolve the tickets in the given SLA to attain the customer satisfaction and providing/Suggesting strategic fixes
- Responsible to provide the necessary technical data across all the teams in the Boost Application Development teams.
- Optimized system performance with thorough analysis, diagnosis, and resolution of complex issues.
- Streamlined support processes by creating detailed documentation and training materials for the team.
- Contributed to project success by providing expert application support during all phases of implementation and rollout activities.
Tata Consultancy Services (TCS)
Development Operations Engineer
09.2015 - 08.2017
Job overview
- Responsible to manage end to end workflow for Number Portability System in Celcom
- Actively involved in deploying/suggesting new workflows to maintain smooth operations
- Responsible to analyze the day to day trend in the Number portability operations and to prepare the reports to share it across all impacted teams
- Responsible in resolving Billing issues and analyzing the root causes to arrest/fix the issue permanently
- Responsible to calculate disputed amount due to issue and to provide rebates to the customers
- Responsible to design automations and providing strategic fixes by bringing notice to the development teams
- Responsible to provide Kenan Support for all Enterprise and Non-Enterprise customers across all the provisioning and Billing teams.
- Conducted root cause analysis for recurring issues, resulting in long-term solutions and improved system stability.
Tata Consultancy Services (TCS)
Developer
12.2011 - 09.2015
Job overview
- Responsible to understand the business requirements, testing the feasibility and designing the implementation plan
- Responsible to estimate the efforts and cost per each BRS (Business Requirement Specification) and analyze the impact on different modules for each BRS
- Resolving the billing Issues and analyzing root causes and proposing the permanent fixes
- Responsible to run CDR processing and monitoring journal running batch scripts
- Responsible to manage the team of size 5 members and assigning BRS to the resources
- Responsible to coordinate with clients on development issues and enhancements
- Involved in automation of critical manual configurations and validations.
Amazon India Pvt Ltd
Support Engineer-Intern
04.2011 - 10.2011
Job overview
- Responsible to do the necessary configurations to integrate the carriers into Amazon transport system
- Responsible to change the logos and signature information in the QR code templates by using internal tools like Apollo
- Responsible to create shipment labels using ZPL (Zebra Programming Language), test and deploy based on the business requirements
Education
Jawaharlal Nehru Technological University (JNTU)
Master of Computer Applications (MCA)
01.2008 - 04.2011
University Overview
Percentage: 73.27%
BVRICE, Affiliated to Andhra University
Bachelor of Science (B.Sc.)
01.2005 - 04.2008
University Overview
Percentage: 65%
Aditya Junior College
Intermediate (MPC)
01.2003 - 04.2005
University Overview
Percentage: 84%
BV RAJU Government High School
SSC (10th Standard)
01.2003 - 04.2003
University Overview
Percentage: 79%
Skills
Current Role
Telecom IT Consultant - DevOps Engineer - Technical Lead
Personal Information
Date of Birth: 05/24/88
Timeline
Development Operations Manager
Tata Consultancy Services (TCS)
04.2021 - Current
Application Support Lead
Tata Consultancy Services (TCS)
08.2017 - 03.2021
Development Operations Engineer
Tata Consultancy Services (TCS)
09.2015 - 08.2017
Developer
Tata Consultancy Services (TCS)
12.2011 - 09.2015
Support Engineer-Intern
Amazon India Pvt Ltd
04.2011 - 10.2011
Jawaharlal Nehru Technological University (JNTU)
Master of Computer Applications (MCA)
01.2008 - 04.2011
BVRICE, Affiliated to Andhra University
Bachelor of Science (B.Sc.)
01.2005 - 04.2008
Aditya Junior College
Intermediate (MPC)
01.2003 - 04.2005
BV RAJU Government High School
SSC (10th Standard)
01.2003 - 04.2003
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