Ramesh Boddu
Solution Architect - Applications Lead - Telecom IT Operations
Kuala Lumpur
Summary
Resourceful Solution Architect and Application Lead with 13 years of experience in Leading Development and Application Support Teams. Highly skilled in managing the Telecom Development and Operational Teams like Integration, CRM and Order Management both Development and Operational Teams. Worked for prestigious clients in India and Malaysia like TTSL, Celcom, Boost eWallet and Celcomdigi. Have expertise on various on demand technoligies like Java Microservices with Springboot framework, REST APIs, Kubernetes, Docker, Monitoring through Elastic, Splunk, Datadog, Dynatrace and Grafana, cloud technoliges like AWS and Azure, and DBs like Maria DB, Redis Cache and NoSQL DB like Mongo DB.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Application Lead And Solution Architect
Tata Consultancy Services (TCS)
04.2021 - Current
- Currently leading the Middleware Integration teams,one based on SOA (Service Oriented Architecture) and another on Java Microservices, with Springboot Framework with extensive use of REST APIs, Kubernetes Orchestration and Docker Containerization.
- Played a major role in the technical Stack migration from SOA (OSB, BPEL and OSM) to Microservice Based Middleware system
- Increased operational efficiency with the implementation of Docker containerization technologies and Java microservices architecture.
- Improved software development life cycle by implementing Agile methodologies and continuous integration practices.
- Provided technical guidance to junior team members, fostering their growth as Middleware Administrators within the organization.
- Collaborated with cross-functional teams to identify bottlenecks and implement solutions that improved overall system performance.
- Reduced downtime by proactively monitoring system health using Dynatrace, Kibana, Elastic Search and Splunk, addressing potential issues before they impacted users.
- Enhanced system performance by optimizing middleware configurations and implementing efficient DevOps practices.
- Responsible to manage the integration among systems like CRMS, Order Management and Orchestration, CBS Billing teams and ensuring smooth transactional flows.
- Responsible to analyze the day-to-day trend in the transactional inflow and applications health
- Responsible to implement the tuning performances and improving the system performance and stability by analyzing the traffic and fault tolerance.
- Have implemented number of fixes to stabilize the application performance.
Application Support Lead
Tata Consultancy Services (TCS)
08.2017 - 03.2021
- Handling Onboarding Merchant and Partner like Lazada, KFC, Hello Gold etc… integration into Boost eWallet system
- Have an expertise on bug identification through Postman, Elastic Search and internal tool logs.
- Integration activities involve Mobile, In-app and web-based functionalities like Scan to Pay (QR code Scanning), Tap to Pay and Sign in to Pay
- Handled technical related operational activities
- Analyzing customer complaints escalated by Customer Support Team and providing resolutions and L3 Fixes.
- Responsible to monitor system performance and alerting corresponding teams
- Analyzing transactions/system trend and providing necessary information to management through different means like charts, tables and diagrams
- Analyzing fraud cases came across during operational activities and informing to corresponding teams
- Responsible to resolve tickets in given SLA to attain customer satisfaction and providing/Suggesting strategic fixes
- Responsible to provide necessary technical data across all teams in Boost Application Development teams.
- Optimized system performance with thorough analysis, diagnosis, and resolution of complex issues.
- Streamlined support processes by creating detailed documentation and training materials for team.
- Contributed to project success by providing expert application support during all phases of implementation and rollout activities.
Development Operations Engineer
Tata Consultancy Services (TCS)
09.2015 - 08.2017
- Responsible to manage end to end workflow for Number Portability System in Celcom
- Actively involved in deploying/suggesting new workflows to maintain smooth operations
- Responsible to analyze the day to day trend in the Number portability operations and to prepare the reports to share it across all impacted teams
- Responsible in resolving Billing issues and analyzing the root causes to arrest/fix the issue permanently
- Responsible to calculate disputed amount due to issue and to provide rebates to the customers
- Responsible to design automations and providing strategic fixes by bringing notice to the development teams
- Responsible to provide Kenan Support for all Enterprise and Non-Enterprise customers across all the provisioning and Billing teams.
- Conducted root cause analysis for recurring issues, resulting in long-term solutions and improved system stability.
Developer
Tata Consultancy Services (TCS)
12.2011 - 09.2015
- Responsible to understand the business requirements, testing the feasibility and designing the implementation plan
- Responsible to estimate the efforts and cost per each BRS (Business Requirement Specification) and analyze the impact on different modules for each BRS
- Resolving the billing Issues and analyzing root causes and proposing the permanent fixes
- Responsible to run CDR processing and monitoring journal running batch scripts
- Responsible to manage the team of size 5 members and assigning BRS to the resources
- Responsible to coordinate with clients on development issues and enhancements
- Involved in automation of critical manual configurations and validations.
Support Engineer-Intern
Amazon India Pvt Ltd
04.2011 - 10.2011
- Responsible to do necessary configurations to integrate carriers into Amazon transport system
- Responsible to change the logos and signature information in the QR code templates by using internal tools like Apollo
- Responsible to create shipment labels using ZPL (Zebra Programming Language), test and deploy based on business requirements
Education
Master of Computer Applications (MCA) - Information Technology
Jawaharlal Nehru Technological University (JNTU)
01.2008 - 01.2011
Bachelor of Science (B.Sc.) -
BVRICE, Affiliated To Andhra University
01.2005 - 01.2008
Intermediate (MPC) -
Aditya Junior College
01.2003 - 01.2005
SSC (10th Standard) - Science, Technology, And Society
BV RAJU Government High School
01.2003 - 01.2003
Skills
Java Microservices, Kubernetes, REST API, SOA, Azure and AWS cloud
undefinedCurrent Role
Telecom IT Consultant - DevOps Engineer - Technical Lead
Personal Information
Date of Birth: 05/24/88
Accomplishments
1. Obtained Masters Microservices with Springboot and Spring Cloud from Udemy
2. Obtained Foundational Certificate in Telecom fulfilling.
3. Pursuing AWS Solution Architect - Associate certification
Timeline
Application Lead And Solution Architect
Tata Consultancy Services (TCS)
04.2021 - Current
Application Support Lead
Tata Consultancy Services (TCS)
08.2017 - 03.2021
Development Operations Engineer
Tata Consultancy Services (TCS)
09.2015 - 08.2017
Developer
Tata Consultancy Services (TCS)
12.2011 - 09.2015
Support Engineer-Intern
Amazon India Pvt Ltd
04.2011 - 10.2011
Master of Computer Applications (MCA) - Information Technology
Jawaharlal Nehru Technological University (JNTU)
01.2008 - 01.2011
Bachelor of Science (B.Sc.) -
BVRICE, Affiliated To Andhra University
01.2005 - 01.2008
Intermediate (MPC) -
Aditya Junior College
01.2003 - 01.2005
SSC (10th Standard) - Science, Technology, And Society
BV RAJU Government High School
01.2003 - 01.2003
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