Ramar Subramaniam
Selangor
Summary
Solutions-focused IT Service Desk Analyst known for productivity and efficiency in task completion. Possess specialized skills in incident management, problem-solving, and technical support. Excel in communication, teamwork, and adaptability, ensuring high levels of customer satisfaction and resolution effectiveness.
Overview
11
11
years of professional experience
Work History
IT Service Desk Analyst
Atos Sdn Bhd
Cyberjaya
07.2024 - Current
- Assisted Siemens Healthineers Users ( including Varian , Petnet , Diagnostic users ) with various types of technical issues via Teams call,Web tickets and telephone.
- Log and route Service now tickets
- Resolve all incidents based on L1 resolution Knowledge Articles provided
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive User support.
- Employee of the month Awardee
Customer Advisor
Concentrix
02.2023 - 06.2024
- Provide customer support up to 3 concurrency
- Inbound call and outbound call
- Backlog cases
- Email, chat and voice support
- Resolve issue and educate Customer
- Team player to push Customer satisfaction survey
Lab Assistant (Anatomy – Medicine)
Mahsa University
09.2022 - 01.2023
- Company Overview: Industry: Education
- Cadaver Handling
- Prepare Cadaver for medicine students/lectures prior class
- Demographics (Anatomage + Virtual Reality)
- Demo to visitors and students on Anatomage table basic functions
- Demo of Virtual Reality on human anatomy
- 3D models/histology slides
- Prepare 3D/histology slides according to lectures request
- Maintenance
- Laboratory maintenance according to Good Lab Practice and MQA
- Documentation
- Updating MQA documentation
- Purchasing /Stock check
- Issue Purchasing order
- Prepare Dissection tools for Dissection program
- Industry: Education
Technical Consultant
Hitachi Vantara Sdn Bhd
Kuala Lumpur
04.2021 - 10.2021
- Company Overview: Industry: Consulting (IT, Science, Engineering & Technical)
- Customer call support - Pageout - General Inquiries
- Incident Management - Perform Cisco Switch Monitoring - Handle incidents for Hitachi - Block Storage
- Change Management - Perform changes for Hardware replacement (SFP/HDD/BLADE.etc) - Changes for CAB approval - Changes for Admin Down ports
- Incident Management /ServiceNow Tickets creation /closure
- Change creation
- 24/7 Support team working 12 hours Shift AM/PM (4 Days work 3 Days OFF)
- Industry: Consulting (IT, Science, Engineering & Technical)
- Certified ITIL V4
- Amazing Addition Awardee for August 2021
Network Operation Consultant
Hitachi Vantara Sdn Bhd
Kuala Lumpur
02.2016 - 03.2021
- Company Overview: Industry: Consulting (IT, Science, Engineering & Technical)
- Documentation and processing for requirements via emails
- Microsoft Office Work
- Incident Management /ServiceNow Tickets creation /closure
- Change creation
- Site Access creation
- Call Support
- Escalation based works between engineers and customers
- 24/7 Support team working 12 hours Shift AM/PM (4 Days work 4 Days OFF)
- Rising Star Awarded
- Salesforce
- Promoted as Team Supervisor
- Industry: Consulting (IT, Science, Engineering & Technical)
- Medical site experience
Medical Laboratory Technologist
Assunta Hospital Petaling Jaya
Petaling Jaya
07.2015 - 01.2016
- Company Overview: Industry: Science & Technology
- Medical Technologist Major in Microbiology, Haematology Department and as Phlebotomist
- Perform culture of bacteria under preferred condition
- Specimen processing technique for plating samples
- Perform identification of bacteria (Gram Negative, Gram Positive, Diplococci and all types of bacteria through reading the colony appearance and biochemical test
- Perform antibiotic susceptibility test
- Screening for Acid Fast Bacilli on Slide
- Read Gram stain
- Perform Urea Breath Test for detection of Helicobacter Pylori
- Knowledge and hands on practice on the Gold Standard Method (API)
- Perform Differential Count on Slides
- Identify Immatured White Blood Cells
- Perform Full Blood Count on Beckman Coulter
- Perform Coagulation Profile (PT, APTT, TT, D-Dimer and Fibrinogen)
- Perform Manual ESR
- Perform POC INR
- Able to Rectify flagging for FBC
- Perform Blood Film for Malarial Parasite
- Perform kit based test (Dengue, Chikungunya)
- Perform Retic Count and Full Blood Picture
- Perform Aspirate FEME, Stool FEME, Urine FEME, AND Urinalysis
- Very good in Phlebotomy
- Go to wards to collect blood samples in the early morning
- Perform Child Finger Prick (Babies and Child)
- Acknowledged on Purchasing, Store Maintenance and running of the lab
- Industry: Science & Technology
Medical Laboratory Technologists
Laurent Bleu Medical Centre
Kuala Lumpur
09.2014 - 07.2015
- Company Overview: Industry: Science & Technology
- Designated as Medical Laboratory technologists in Clinical Lab
- Registration and preparation of specimen for analysis
- Phlebotomy, Everyday
- Maintenance, Calibration, Qc for Cobas c311 (Clinical Chemistry and Homogeneous Immunology (HIA)
- Maintenance, Calibration, Qc for Cobas e 411 (immunoassay analysis)
- Maintenance, Qc for ABX Pentra Full Blood Count Machine
- Performing Kit Tests, Immunohematology, Microscopic Studies
- Generate reports
- Handling Blood & Urine Samples (Biochemistry & Haematology)
- Lab Documentation work for the accreditation MS: ISO 15189
- Industry: Science & Technology
Medical Laboratory Technologist
Penang GH
01.2014 - 07.2014
- Company Overview: Industry: Healthcare / Medical
- Medical laboratory technologist - intern
- Biochemistry
- Haematology
- Microbiology
- Immunology & parasitology
- Cytology
- Pathology
- Drug and Research Laboratory
- Blood Bank
- Industry: Healthcare / Medical
Education
Bachelor's Degree - Engineering (Environmental/Health/Safety)
Open University Malaysia
Malaysia12.2024
Diploma - Science & Technology
Mahsa University
Malaysia12.2014
Skills
- Advanced Phlebotomy
- Communication Skills
- Analytical Skills
- Computer Application
- Speaking
- Data Analysis
- Basic Windows Software
- Microsoft Office
- Windows 10/11
- Image Editing
- Multitasking
- Fast Learner
Strengths
- Fast problem-solving skills
- Ability to work individually and as team member
- Clear communication skills
- Ability to learn fast
- Self-motivated
- Have strong sense of responsibility
- Willing to put extra hours, effort in getting job done
- Able to adapt in a new environment and communicate with people
- Self-reliance, hardworking and resourceful
Possess Own Transport
True
Willing To Travel
True
Availability
06/17/24
Languages
- English, 9, 9
- Bahasa Malaysia, 9, 9
- Tamil, 9, 9
Personal Information
- Available: Immediately
- Age: 32
- Expected Salary: MYR 5,100
- Willing To Relocate: True
- Gender: Male
- Nationality: Malaysia
Timeline
IT Service Desk Analyst
Atos Sdn Bhd
07.2024 - Current
Customer Advisor
Concentrix
02.2023 - 06.2024
Lab Assistant (Anatomy – Medicine)
Mahsa University
09.2022 - 01.2023
Technical Consultant
Hitachi Vantara Sdn Bhd
04.2021 - 10.2021
Network Operation Consultant
Hitachi Vantara Sdn Bhd
02.2016 - 03.2021
Medical Laboratory Technologist
Assunta Hospital Petaling Jaya
07.2015 - 01.2016
Medical Laboratory Technologists
Laurent Bleu Medical Centre
09.2014 - 07.2015
Medical Laboratory Technologist
Penang GH
01.2014 - 07.2014
Bachelor's Degree - Engineering (Environmental/Health/Safety)
Open University Malaysia
Diploma - Science & Technology
Mahsa University