Hi, I’m
Ramani A/L Ramaiah
Petaling Jaya
Summary
Hands-on Collection Manager with over 8 years of experience Senior Collection Analyst with 11 years of expertise Track record of continuous improvement Consistently identifying and implementing cost-effective solutions Supporting revenue growth and cost reductions Over the years, I have gained experience in: Set up, forecast, and hit monthly collection targets for HQ and branches. Order to Cash (Master data, Accounts receivable, Billing, Revenue accounting, Credit & Collections, Dispute management). Manage and coordinate with all subordinates in the Credit and Accounts Receivable Unit. Handle and resolve issues concerning credit control/accounts receivable, ensuring adherence to credit policies and procedures. Provide internal controls, compliance, and audit support (internal and external). Drive continuous improvement by setting up standard operating procedures for HQ and branches. Oversee hiring talent, talent retention, process training, performance review, and management. Deal directly with lawyers for LOD and summons.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
25
years of professional experience
Work History
Genpact Malaysia S/B-BPO business
05.2021 - Current
Job overview
- Company Overview: NTT Malaysia and NTT Indonesia
- Leading Indonesia Team for 1 year: collection, cash application, and billing
- Handle Malaysia collection for complex accounts and be the top contributor for monthly collection
- Manage account creation, credit management, order release, cash application, and billing disputes
- Engage with various parties from NTT through conference calls, such as client managers, CFOs, Controllers, project managers, and so on, to resolve disputes, create new accounts, release orders, and determine credit limits for new accounts
- NTT Malaysia and NTT Indonesia
Kone
Team Leader
04.2021 - 12.2021
Job overview
- Managing 11 team members from Collection, Cash Application, and Billing
- Daily huddle calls with team
- Engage with client Kone on a daily basis
- QC check for collection, billing, and cash application
- Check for errors and the number of credit notes raised in the system and update our client Kone
- Record all phone calls from collection, perform evaluations, and submit to our client Kone for daily evaluation
- Manage 180 customer accounts independently for collection and supervise the team for collection, cash application, and billing
DXC Technology S/B
Senior Collection Analyst
04.2017 - 05.2021
Job overview
- Responsible for collections in Singapore, Pakistan, Sri Lanka, Myanmar, and Indonesia, based in Cyberjaya, DXC
- Hired for O2C Process integration and improvements
- Assumed additional charge of Asia Collections, including Japan
- Achieved $17 million in collections in Q1 and $14 million in Q2
- Manage dispute management and resolution to drive collection
- Escalate disputes and non-responsiveness situations to internal/external contacts
- Ensure compliance and pass audits
Hewlett-Packard Corporation (M) Sdn Bhd
Senior Credit/Collection Analyst
11.2009 - 03.2017
Job overview
- Company Overview: HP Tower, Damansara
- Managed $60 Million AR and hit a minimum target of 85%, managing a complex AR portfolio
- Demonstrated sound judgment, prompt follow-up, and timely escalations
- Learned customer infrastructure, processes, and contacts
- Identified, negotiated, and implemented payment solutions and customer process improvements
- Escalated disputes and non-responsiveness situations to internal/external contacts
- Documented collections in a centralized system and ensured passing internal and external audits quarterly as part of KPI
- Built and maintained strong internal and external customer relationships
- Communicated across multiple business partners (Sales, OM, Finance, AR, and Tax) to resolve receivable issues
- Identified 'at risk' customers and engaged key contacts to resolve AR issue
- HP Tower, Damansara
Securexpress INX Sdn Bhd
Head of Credit Department/Regional Collection Manager
11.2001 - 10.2009
Job overview
- Company Overview: (formerly known as Securexpress Services Sdn Bhd) (Courier Service)
- Headed the credit control team in HQ (5 persons) and Branches (9 persons) with frequent visits to branches on a weekly basis
- Met the monthly collection targets for HQ and branches
- Dealt with 3rd party collection agencies and lawyers to issue LOD and summons
- Coordinated with all subordinates in the Credit and Accounts Receivable Unit
- Handled and resolved problems concerning credit control/accounts receivable and set up SOP to ensure adherence to credit policies and procedures
- Solved customers' problems via telephone or through in-person meetings
- Handled uncontrolled accounts and monitored collections for all accounts nationwide, including agents and wholesale accounts
- Monitored the performance of appointed collectors on a daily basis
- Provided timely updates of reports and issues to management
- Handled lost and damage cases
- Reviewed credit backgrounds and financial statements before approving sales credit
- Encouraged customers to increase their usage to boost company sales
- Interacted with auditors (internal and external)
- (formerly known as Securexpress Services Sdn Bhd) (Courier Service)
Tanco Resort Berhad
Senior Credit Control Executive
09.1999 - 10.2001
Job overview
- Company Overview: (Time Share)
- Monitored monthly overdue and managed bad debts level
- Ensured timely service billings were done accurately and promptly
- Reviewed the respective branches on the debtors and ensured collection
- Met with debtors to resolve outstanding credits and disputes, including liaison with lawyers on legal action
- Conducted credit checks on new customers and evaluated the credit limit
- Prepared analysis and reports
- Assisted in the formulation, implementation, and timely review of the credit control policies
- Performed all other administrative duties
- (Time Share)
Education
University of London
BSc from Economics, Banking and Finance
01.1999
University of London
Diploma from Economics
01.1995
Skills
- Collection Management
- Collection Analysis
- Continuous Improvement
- Cost-effective Solutions
- Revenue Growth
- Cost Reduction
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Decision-making
- Problem resolution
Languages
English
Malay
Tamil
Timeline
Genpact Malaysia S/B-BPO business
05.2021 - Current
Team Leader
Kone
04.2021 - 12.2021
Senior Collection Analyst
DXC Technology S/B
04.2017 - 05.2021
Senior Credit/Collection Analyst
Hewlett-Packard Corporation (M) Sdn Bhd
11.2009 - 03.2017
Head of Credit Department/Regional Collection Manager
Securexpress INX Sdn Bhd
11.2001 - 10.2009
Senior Credit Control Executive
Tanco Resort Berhad
09.1999 - 10.2001
University of London
Diploma from Economics
University of London
BSc from Economics, Banking and Finance
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