Ramala Chandra
Operational Care Manager
Selangor
Summary
Experienced Sea Logistics ISC Operational Care Manager with a proven track record of driving efficient, customer-focused global supply chain operations. Recognized for leading cross-functional teams, solving complex challenges, and consistently delivering service excellence. Passionate about fostering collaboration, operational precision, and agile execution in dynamic, fast-paced environments.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Sea Logistics ISC Operational Care Manager
Kuehne + Nagel Sdn. Bhd.
05.2025 - Current
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the destinations + regional stakeholders.
- To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.
- To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
- To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
- To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
- To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).
Sea Logistics ISC Customer Care Supervisor
Kuehne + Nagel Sdn. Bhd.
01.2022 - 05.2025
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish + strengthen operational relations with customers.
- To provide, document and follow-up on quotations for existing business in line with the pricing strategy.
- To ensure complete + correct customer contact data, service data and changes in KN systems while ensuring a best-in-class onboarding + then setting up + consistently providing customer reporting.
- To consistently perform shipment qualification in line with working instructions to ensure full + complete handovers to the OCC to optimize the customer experience.
- To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
Sea Freight Export Coordinator
Kuehne + Nagel Sdn. Bhd.
10.2018 - 01.2022
- To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
- To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
- To check + verify incoming supplier invoices, including initiating + resolving any rate discrepancies.
Administrative Assistant
Maersk Malaysia Sdn Bhd
10.2017 - 10.2018
- Assisting in administrative inquiries and supporting various departments with documentation and compliance tasks
- Coordinating with suppliers for pantry restocking and managing inventory levels
- Planning and organizing office events, meetings, and workshops
Engineering Cum Safety Executive
Grand Bluewave Hotel Johor
05.2013 - 10.2017
- Liaised with local authorities to coordinate inspections and ensure timely renewal of business licenses and permits.
- Conducted regular safety walkabouts and routine facility inspections to ensure compliance with health and safety standards.
- Managed department petty cash and conducted basic bookkeeping tasks.
Education
BACHELOR OF BUSINESS (HONS) IN MANAGEMENT -
Wawasan Open University
MY 02.2019 - 04.2024
Skills
Accomplishments
- Maersk Line SPOT Award Quarter 1 – For exceptional commitment, 2018
- Best Employee Award Johor State (Malaysian Association of Hotel), 2016
Certification
Comprehensive IMDG-Code training for Maritime Dangerous Goods Safety Advisors and Supervisors (Function 6 Training according to Ch. 1.3.1.5. IMDG-Code)
Timeline
Sea Logistics ISC Operational Care Manager
Kuehne + Nagel Sdn. Bhd.
05.2025 - Current
Sea Logistics ISC Customer Care Supervisor
Kuehne + Nagel Sdn. Bhd.
01.2022 - 05.2025
Comprehensive IMDG-Code training for Maritime Dangerous Goods Safety Advisors and Supervisors (Function 6 Training according to Ch. 1.3.1.5. IMDG-Code)
04-2020
BACHELOR OF BUSINESS (HONS) IN MANAGEMENT -
Wawasan Open University
02.2019 - 04.2024
Sea Freight Export Coordinator
Kuehne + Nagel Sdn. Bhd.
10.2018 - 01.2022
Administrative Assistant
Maersk Malaysia Sdn Bhd
10.2017 - 10.2018
Engineering Cum Safety Executive
Grand Bluewave Hotel Johor
05.2013 - 10.2017
Similar Profiles
PUANESWARI A/P RALNASALAMPUANESWARI A/P RALNASALAM
Revenue Care Specialist at Kuehne-Nagel Sdn BhdRevenue Care Specialist at Kuehne-Nagel Sdn Bhd
KENNETH KimKENNETH Kim
Contract Logistics Site Manager (FMCG) at Kuehne Nagel Sdn. Bhd.Contract Logistics Site Manager (FMCG) at Kuehne Nagel Sdn. Bhd.
Ramprakash Rao A/L KrishnanRamprakash Rao A/L Krishnan
Air Logistic Operational Care Specialist at Kuehne+Nagel Sdn BhdAir Logistic Operational Care Specialist at Kuehne+Nagel Sdn Bhd
You Tian WeiYou Tian Wei
Event Crew at Sunway CityEvent Crew at Sunway City
SHAALINI SELVARAJSHAALINI SELVARAJ
Assistant Store Manager at MOS BurgerAssistant Store Manager at MOS Burger