Hi, I’m
Raliza Abd Karim
IT Product Owner
Kuala Lumpur,Wilayah Persekutuan
It is never too late to be what you might have been.
George Eliot
Summary
Dedicated and results-driven Product Owner with two decades of experience in the Oil and Gas industry. Proven track record of successfully delivering high-impact projects, optimizing processes, and leading cross-functional teams. Seeking opportunities to leverage my expertise in driving innovation and enhancing product development in a dynamic organization.
Overview
21
years of professional experience
4
years of post-secondary education
3
Languages
Work History
ExxonMobil Technology & Engineering EGUL ITKuala Lumpur
Operations Data Visualization Product Owner
03.2023 - Current
Job overview
- Led product vision, strategy, and roadmap for multiple critical projects, resulting in increased operational efficiency and cost savings exceeding US$5M annually (Seeq migration to SaaS; XHQ PostgresSQL Install Automation; ProcessBook migration to PI Vision)
- Collaborated with stakeholders including Surveillance, Operational Excellence and Engineering to define project scope, prioritize features, and ensure alignment with business objectives.
ExxonMobil IT Risk ManagementKuala Lumpur
IT, Automation Tools Product Owner
12.2019 - 03.2023
Job overview
- Led delivery of IT Unit Internal Assessment Automation solution with US$1.5M savings per year; expanded audit coverage of 100% of data with “Continuous” review ability resulted in 75% increased of Internal audit report turnaround time and 80% of IT Risk Advisors efficiency
- Championed ITSIR Tool Optimization, improved tool’s reliability by 45% and US$270K development team efficiency savings
- Collaborated closely with stakeholders, including IT Risk Advisors and Controls Advisors from respective business lines to align product roadmaps with strategic business objectives, leading to 30% YoY growth in market share
- Championed user-centric design principles, leading to a 45% increase in user satisfaction scores and a 50% decrease in customer support tickets
- Managed portfolio of 11 automation tools, consistently delivering on-time and within budget, resulting in US$3M cost savings over 3 years
- Played a pivotal role in regulatory compliance and safety initiatives, ensuring adherence to industry standards and best practices.
ExxonMobil IT Operations CentreKuala Lumpur
Business Support Monitoring & Major Incident Manager
07.2017 - 12.2019
Job overview
- Spearhead development of monitoring solutions enabling overall infrastructure performance visibility that automatically alert based on performance trends focusing on user experience led to 40% reduction of MTTR
- Played a pivotal role in establishing groundwork for Machine Learning to revolutionize proactive monitoring in achieving negative MTTR and incident predictions.
ExxonMobil Upstream ITKuala Lumpur, Wilayah Persekutuan
Wells Engineering Application Support Analyst
08.2014 - 06.2017
Job overview
- Primary support in WellView application - complete engineering system supporting Wells Lifecycle
- Led WellView License Server Consolidation resulting 30% license reduction translated to US$450K maintenance cost efficiency on license & server management, as well as WellView User Profiles Rationalization reducing 50% user profiles to be managed.
ExxonMobil Manufacturing & Operations ITKuala Lumpur, Wilayah Persekutuan
Upstream Application Support Team Lead
08.2010 - 07.2014
Job overview
- Led Portfolio Management & Rationalization effort for Upstream Malaysia; successfully retired 6 legacy applications, reduced US$1.5M yearly maintenance cost while ensuring pertinent data archived per PSC requirement; records and resources disposed accordingly
- NGPSA & 95PSC Expiry - Represented EMIT in EMEPMI PSC Expiry MOC Committee on behalf of EMBSCM management, led MOC implementation & stewardship for various IT departments affected by the PSC expiry within the agreed timeline
- EMIT Representative for GAPA Joint Work Group with PETRONAS and other JV companies – collaborated effectively with committee members in defining change requirement and prioritization.
ExxonMobil Exploration & Production MalaysiaKuala Lumpur, Wilayah Persekutuan
Technology & Integration/ Stewardship Lead
06.2009 - 07.2010
Job overview
- Led cross-functional teams in Upstream Malaysia Operations (Plant Maintenance, Purchase-to-Pay and Financial) in planning & execution of SAP implementation project for EMEPMI, resulting in streamlined business process and approved data accuracy
- Collaborated with respective leads from business lines to define integration strategies, scope, and objectives to meet business goals & requirement
- Led Risk Assessment to identify inherent business risks and provide measures, processes, and controls to reduce the impact of these risks to business operations
- Developed and maintained data governance policies, ensuring data quality, integrity, and compliance with industry regulations
- Established and maintained effective documentation and knowledge-sharing practices to facilitate ongoing support and training.
ExxonMobil Customer Service ITBangkok, Thailand
Aviation Application Support Team Lead
11.2007 - 05.2009
Job overview
- Junior Expatriate
- First assignment as Team Lead in application support domain, managed a team of 10 application support analysts providing support for Downstream Global Aviation business
- Managed end-to-end small work item (mini projects) for Aviation systems enhancement from gathering requirements until deployments (pre-Agile) - collaborated with main stakeholders (Global Aviation Customer Service Manager; Regional – AP, EAME, NA, SA Customer Relationship Managers; Controls Advisors; Business IT Managers) to define scope of enhancement, timeline and prioritization.
ExxonMobil Computer Engineering & TechnologyKuala Lumpur
Computer Engineering & Technical Support Analyst
02.2003 - 10.2007
Job overview
- Held various positions from L3 support analysts to QA Administrator in delivering global managed Computing systems for ExxonMobil globally
- Collaborated with software or hardware engineers and R&D team to integrate hardware and software components into complete and sustainable managed environment computing system
- Managed Major Incidents including incident assessment, effective communication broadcast, reporting, incident coordination until resolution and recovery.
Education
Miyazaki UniversityMiyazaki, Japan
Bachelor Of Science In Information Engineering from Information Technology
04.1998 - 04.2002
Skills
Software Development Life CycleIT Security ManagementData Protection ManagementIncident & Problem ManagementApplication Lifecycle ManagementBasic Cloud EnvironmentEffective Communication
Business Value creation
Make Sound DecisionsRisk Assessments
Problem identification
Agile frameworks
Scrum methodology
Stakeholder relationship management
Product development
Strategic planning
Requirements engineering
Leadership
Application Lifecycle Management
Software Development Lifecycle
Oil and Gas industry
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Data Visualization Product Owner
ExxonMobil Technology & Engineering EGUL IT
03.2023 - Current
IT, Automation Tools Product Owner
ExxonMobil IT Risk Management
12.2019 - 03.2023
Business Support Monitoring & Major Incident Manager
ExxonMobil IT Operations Centre
07.2017 - 12.2019
Wells Engineering Application Support Analyst
ExxonMobil Upstream IT
08.2014 - 06.2017
Upstream Application Support Team Lead
ExxonMobil Manufacturing & Operations IT
08.2010 - 07.2014
Technology & Integration/ Stewardship Lead
ExxonMobil Exploration & Production Malaysia
06.2009 - 07.2010
Aviation Application Support Team Lead
ExxonMobil Customer Service IT
11.2007 - 05.2009
Computer Engineering & Technical Support Analyst
ExxonMobil Computer Engineering & Technology
02.2003 - 10.2007
Miyazaki University
Bachelor Of Science In Information Engineering from Information Technology
04.1998 - 04.2002