Rajiv Akalanka
Asst. Manager - IT Support
Kuala Lumpur
Summary
Experienced IT professional with 16+ years of expertise in IT support, operations, and team leadership in diverse global environments. Demonstrated proficiency in infrastructure management, service delivery, and optimizing IT systems for efficiency. Skilled at problem-solving and dedicated to team development, consistently delivering seamless IT solutions. Committed to fostering innovation and driving continuous improvement in the field.
Overview
17
17
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Associate Manager - IT Support
Photobook Worldwide/Nexace live Sdn Bhd
09.2021 - Current
- Proven experience in managing IT Support and Helpdesk teams across global operations, including HQ, production facilities, and offices in Australia, the Philippines, Thailand, and Canada
- Responsible for IT operations, infrastructure planning, and expansion, ensuring seamless support for business functions
- Lead team recruitment, performance evaluation, training, and development while directly reporting to the CTO/Founder
- Tools: JIRA, Confluence, ClickUp, Google Workspace, Office 365, Zabbix, Proxmox KVM, TrueNAS
- Skills: IT Operations Team Leadership IT Infrastructure Management Server & Network Support Help Desk & Desktop Support
Senior IT Support Engineer
Photobook Worldwide/Nexace live Sdn Bhd
02.2017 - 09.2021
- Manage on-site and remote IT support teams across local and overseas offices
- Oversee IT infrastructure, including servers, networks, cloud systems, and helpdesk tools (JIRA, OsTicket)
- Administer Windows, macOS, Linux servers, virtualization, storage, networking, VPN, and VoIP services
- Lead team training and development
- Tools & Technologies: JIRA, OsTicket, Windows Server, Linux, Synology NAS, KVM, Peplink, Ruckus, 3CX, AWS, G Suite
- Skills: IT Operations Server & Network Management Cloud Infrastructure Help Desk Support Team Leadership
Systems Administrator
Photobook Worldwide/Nexace live Sdn Bhd
03.2014 - 02.2017
- Provided IT support and maintained the company's network and local servers
- Managed workstation setup, deployment, and hardware maintenance for office and production facilities
- Administered CCTV, access control systems, and IT asset management
- Skills: Windows & Mac Administration Microsoft Servers Linux Hardware Maintenance Help Desk Support IT Asset Management
Senior Solutions Architect
3SG Sri Lanka
11.2012 - 12.2013
- Provided ECM solutions for U.S.-based clients while serving at 3SG Sri Lanka
- Conducted on-site implementation and support at client locations in the U.S
- And in-house production centers
- Designed and implemented OnBase ECM solutions for demos to prospective clients in Sri Lanka
- Skills: ECM Solutions Infrastructure Sales Customer & Technical Support
Executive/Technical Support Specialist
3SG Sri Lanka
12.2007 - 11.2012
- Managed Windows Server 2003/2008 Active Directory environments
- Implemented ISO 27001:2005 Information Security Management Systems (ISMS) and IT Helpdesk services
- Skills: Windows Server Administration Active Directory Information Security (ISO 27001) IT Helpdesk Management
Education
No Degree - Diploma in ICT
IDM Computer Studies
Sri Lanka 04.2001 - 01.2010
Diploma in Computer Hardware -
InfoTech Institute
Sri Lanka01-2005
Skills
Effective team management
Decision Making
Leadership
Proficient in managing multiple tasks
Effective Time Management
Adaptability
Skilled in high-pressure environments
Ability to Work in a Team
Effective communication
Operations management
Project management
Results analysis
Strategic planning
Operational leadership
Effective contract negotiation
Team leadership
Personal Information
Nationality: Sri Lankan
Certification
ITIL v4 Foundation Level
Timeline
ITIL v4 Foundation Level
08-2024
Associate Manager - IT Support
Photobook Worldwide/Nexace live Sdn Bhd
09.2021 - Current
Senior IT Support Engineer
Photobook Worldwide/Nexace live Sdn Bhd
02.2017 - 09.2021
Systems Administrator
Photobook Worldwide/Nexace live Sdn Bhd
03.2014 - 02.2017
Senior Solutions Architect
3SG Sri Lanka
11.2012 - 12.2013
Executive/Technical Support Specialist
3SG Sri Lanka
12.2007 - 11.2012
No Degree - Diploma in ICT
IDM Computer Studies
04.2001 - 01.2010
Diploma in Computer Hardware -
InfoTech Institute