Overview
Work History
Education
Skills
Certification
Interests
Additional Information
Timeline
Generic
Rajesvaran Magesvaran

Rajesvaran Magesvaran

Johor Bahru, Johor

Overview

15
15
years of professional experience
1
1
Certification
1
1
Language

Work History

Retail Worker

NTUC Fairprice
08.2021 - 06.2024
  • Retail Sales Assistants are present in retail establishments and are in charge of assisting and helping customers
  • The role is maximizing company profits by promoting special offers, creating attractive displays, handling cash transactions efficiently, and answering courteously to customer inquiries
  • Helped customers complete purchases, locate items, and join reward programs
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers
  • Boosted daily sales performance by engaging customers on the shop floor and offering tailored solutions based on their needs.

Concierge Officer

Dragnet Security Pte Ltd
07.2016 - 03.2020
  • CONCIERGE SECURITY
  • Maintain oversight of the security of the premises and liaise with other security personnel and statutory law enforcement
  • Manage entry and exit to the premises to prevent unauthorised access
  • This may include security screening and searches
  • Answer telephone calls to take messages, answer questions, and provide information during times when the main switchboard could be closed
  • Keep records and write reports of daily activities and in particular irregularities and emergencies that have been dealt with
  • Logging actions taken and the outcomes
  • Provide high-level customer service following the established standards and expectations of the establishment
  • Ensured smooth communication with security personnel regarding visitor access, enhancing safety measures within the property
  • Conducted regular inspections of public areas within the property, reporting maintenance concerns as needed for prompt resolution
  • Streamlined check-in procedures for improved efficiency and reduced wait times for guests
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving issues in a professional manner
  • Maintained a welcoming atmosphere by greeting visitors and providing personalized assistance upon arrival
  • Managed concierge desk operations, maintaining accurate records of guest needs and preferences.

Patient Service Specialist

KPJ Johor Specialist Hospital
Johor Bahru
04.2013 - 02.2016
  • Applied administrative knowledge and courtesy to explain procedures and services to patients
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection
  • Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.

Hotel Concierge

Ibis Hotel
01.2011 - 11.2013
  • Streamlined check-in and check-out processes for increased efficiency, ensuring a seamless experience for guests
  • Organized transportation services for guests upon request, ensuring timely arrivals at their desired destinations
  • Enhanced guest satisfaction by promptly addressing inquiries, providing personalized recommendations for dining and entertainment options
  • Supported revenue growth goals of the hotel by actively promoting on-site amenities and services to guests during their stay.

Operator Venture

12.2009 - 12.2010
  • The production operator sets up, monitors, adjusts, and repairs machinery so it can be used efficiently to created manufactured materials, especially metals and plastics
  • The illustrates the specifics for this career, including requirements such as education and skills, as well as opportunities for growth
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments
  • Performed quality checks to identify finish discrepancies
  • Kept accurate records of defective units or products
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.

Education

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04

Skills

  • Fast Learner, Team Player, Committed, excellent customer service skills, computer literacy
  • Software
  • Typing Email communications Creating and managing spreadsheets Using databases Working with word processing documents Online research Image editing Programming

Certification

2023-12 SRA CUSTOMER SERVICE GOLD AWARD .

Interests

Personal Qualifications , SPM, Arts, -, SMK Taman Desa Cemerlang, Johor Bahru, Pass, 2009 Jobpreferences

Additional Information

  • SPM: -, Arts , SMK Taman Desa Cemerlang, Johor Bahru Grade: Pass Additional Information Being awarded by SRa gold customer service 2023 ︎ Johor bahru car safety rider award 2019 ︎ Represents of store for big annual dinner by NTUC ︎ Represents for new opening store staff

Timeline

Retail Worker

NTUC Fairprice
08.2021 - 06.2024

Concierge Officer

Dragnet Security Pte Ltd
07.2016 - 03.2020

Patient Service Specialist

KPJ Johor Specialist Hospital
04.2013 - 02.2016

Hotel Concierge

Ibis Hotel
01.2011 - 11.2013

Operator Venture

12.2009 - 12.2010

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Rajesvaran Magesvaran