Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Certification
Work Availability
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RAJESH PRASAD

RAJESH PRASAD

System Engineer
Puchong,Selangor

Summary

SUMMARY

International Experience, IT Professional with 20+Years of experience in the IT industry with knack for simultaneously managing
resources and working as system/support/deployment engineer.
12+years of experience in Service Fulfillment, Order Management, Order Fulfillment, Workflow Management, Order Orchestration,
Inventory Management, Order Activation, Service Assurance, Network Performance Management, Alarm Management, Trouble ticket
Management, Problem Management, Fault Management, SLA Management, Security Management.
One of my career highlights including leveraging continuous improvement mindset to revamp our customer complaint process and
reduce resolution within SLA

Overview

18
18
years of professional experience
1
1
Language
3
3
years of post-secondary education

Work History

Senior Support / Deployment Engineer

Orange Business(APAC) (Viaccess-Orca)
Kuala Lumpur, Selangor
02.2022 - Current

Squid, Fortinet F5 Network configuration/ Load Balancer
● Experience with enterprise-scale data warehouse technologies (Oracle / MongoDb / Sql and None Sql DB)
● Ensure the deployment, installation and commissioning phase of our digital TV products
● Manage the integration phase of our OTT/IPTV software solutions in the operator environment
● Participate in planning, implementation, and growth of our infrastructure on Amazon Web Services (AWS)
● Manage full application stacks from the OS through custom applications using Amazon cloud-based computing
environments.
● Bridge the gap between technical needs in APAC and experts teams (architects, R&D,Engineering team) located in
Europe
● Experience managing applications in AWS and familiarity with core services including EC2, S3, ECR, RDS, etc.
● Running API testing using cucumber, python and javascript.
● Work closely with our architect and engineers to design networks, systems, and storage environments that effectively
reflect business needs, security requirements, and service level requirements
● Manage a continuous integration/continuous deployment methodology for our server-based technologies
● Deploy and maintain PaaS & SaaS enterprise applications for development, QA, staging, and production
environments hosted on cloud infrastructure.
● Understanding of a multitude of resources and services such as containers, virtual machines, storage, firewalls,
network security groups, web application firewalls, vnets, log analytics, sentinel, monitoring, alerting, metrics, Data
Factory, Databricks, Active Directory, Data Catalog, Web Apps, Functions, Application Service Environments, Key
Vaults, Backups.
● Experience working with deployment and orchestration technologies (i.e., Virtualization (VMWare), Docker,
Kubernetes, Terraform, Airflow, Anthos, Rancher, Helm etc.) on linux platform.
● Managing Infrastructure as Code using Ansible, playbook creation/deployment .
● Data oriented mindset, good knowledge of data-architecture and data-infrastructure.
● Linux, Web Technologies (application and HTTP Servers), ELK (Elastic Search / Logstash / Kibana), Grafana, Fluent
Bit, Scripting (bash, perl, python)
● Knowledge with Video transcoding , packaging, delivery networks & DRM – advantage
PCCW

Service Support Assurance- OSS Engineer

PCCW Solutions Malaysia Sdn Bhd (APAC)
Kuala Lumpur, Selangor
10.2019 - 02.2022

Design, develop and use Operations Policies for smooth operation of OSS Service Assurance Services, Business
Process using Framework (eTOM).
● Create and maintain end-to-end architecture artifacts including but not limited to, High Level design, interface design
document, process design document, sequence diagrams, data flow diagrams and data models across the OSS
ecosystem
● Managing customer relationships spans an enterprise from marketing to ordering to billing to after-service support
and follow-on sales.
● Regularly Meet with Operations teams to understand their concerns and develop action plans and strategy to
address them.
● Planning OSS Service Assurance function’s roadmap and strategy as per the prevailing Telecom technologies like
Fixed line, IP based services, GSM, 3G etc.
● Strong hands on areas of OSS domain- Inventory, Provisioning/Activation, Order Management and
Fault/Performance management etc.
● Experience with deployment of OSS and Network and Customer Provisioning, Operations, and Diagnostics systems
through the delivery lifecycle from initial design to full operationalization
● An excellent knowledge of operator’s fulfillment & assurance processes and link to operator’s end-to-end business
processes
● Solid experience in as-is/to-be architecture planning, solution scoping and design in OSS domain
● Interface with IT to ensure required OSS/BSS integration points are identified and addressed in a timely and effective
manner.
● Experience in designing or implementing integration projects with various network management and/or Trouble
Ticketing tools over standard interfaces (SNMP/ CORBA / XML/ SOAP, etc)

Technical Support Expert- Level 2

Adstream Asia OnTime (M) Sdn Bhd (APAC)
Puchong, Selangor
12.2018 - 10.2019
  • Strong understanding of TCP/IP, routing protocols, Firewall, L2/L3 switches.
    ● Experience with security products -firewalls, IDS/IPS, VPN, virus scanning.
    ● Working knowledge in DNS, DHCP,OSI Model, and TCP/IP protocols and applications Active Directory, Domain
    registration and administration
    ● Hands-on implementation experience with Amazon Web Services (like EC2, S3, EBS, ELB, RDS, IAM, Route53,
    Cloudfront, Elasticache, AWS Lambda, AWS API Gateway, Amazon ECS, Amazon DynamoDB, AWS CodeStar,
    AWS CodePipeline, AWS CodeCommit, AWS CodeBuild, AWS CodeDeploy, Amazon Kinesis etc.)
    ● Familiarity with supporting deployment and development/Scripting languages such as PowerShell ,Bash, PHP,
    Python and Node.js application
    ● Familiarity with use of common Node.js modules, including Express and Cradle
    ● Good experience in developing web applications implementing Model View Control architecture using Django, Flask,
    Tornado, Pyramid Python web application frameworks.
    ● Experienced in working with various Python Integrated Development Environments like Net Beans, PyCharm,
    PyScripter, Spyder, PyStudio, PyDev and Sublime Text.
    ● Strong expertise in development of web based applications using Python, Django, HTML, XML, Angular JS, NodeJS,
    CSS, DHTML, JavaScript, JSON and JQuery.
    ● Experience in project deployment using Heroku/Jenkins and using web services like Confidential Web Services
    (AWS) EC2, AWS S3, Lambda, RDS (MySQL).
    ● Front-end: Backbone.js, Ember.js, CoffeeScript and ES6, CSS Bootstrap.
    ● Technologies: Distributed Systems, Databases, High Availability Systems, Machine Learning, Streaming Systems
    Networking concepts, Web servers, Apache & IIS
    ● Understanding and working with non-relational databases such as CouchDB and MongoDB
    ● Working on Relational Database servers such as Oracle 19c, PostgreSQL, MySQL, MS SQL and SQL queries
    BT

Senior Support/System Engineer

BT System (Malaysia) Sdn Bhd (APAC)
Kuala Lumpur, Selangor
06.2017 - 12.2018

Key Technological skills:- Provisioning, Mediation, Billing, and Rating & Charging Metadata Management, Master Data
Management Oracle BRM, Saas, One Seibel, SI- Single Interface, ESB, Agile Integration Broker, KCIM, Single Inteface.
Data Driven Solutions Agile methodology
Skills: Amazon Web Services (AWS) · Kubernetes · Terraform · Postman API · Logstash · MongoDB · Python
(Programming Language) · Application Support · Ansible · Docker Products · Enterprise Systems · Analytical Skills

Senior Support /Service Delivery Engineer

Aptilo Networks Sdn Bhd (APAC)
Kuala Lumpur, Selangor
02.2014 - 06.2017

System Engineer(BOSS Platform)

HOMT Infrastructures, Spain (International)
Luanda
08.2012 - 02.2014

Operations /Software Testing Engineer

Openet Telecom Malaysia Sdn Bhd (APAC)
Kuala Lumpur, Selangor
06.2011 - 08.2012

IT System Engineer (Test/Comm/Network Admin)

Alcatel-Lucent, Fr S.A (International)
Luanda
06.2009 - 05.2011

GSSI Engineer

UT Starcom India Telecom Pvt. Ltd.
Gurugram
07.2008 - 06.2009

Senior Support/Senior System Engineer

IOL Broadband Ltd.
Mumbai
05.2007 - 07.2008

Tech Support- Layer 2

Inventum Technologies Pvt. Ltd.
Noida, India
12.2006 - 05.2007

Education

Bachelor of Science - Bachelor Of Computer Applications

IGNOU SOC&IS
Delhi
06.2003 - 06.2006

Skills

  • Order Fulfillment, Workflow Management, Order Orchestration,ork Performance Management, Alarm Management, Trouble ticket
  • DevOps Tools Configuration management
  • Version Management
  • System Monitoring
  • Container Management
  • Puppet, Ansible, Playbook
  • Git, Pycharm, Jira
  • Nagios, Datadog, Zabbix
  • Rancher Docker Kuberne Testing
  • Continuous Integration
  • Virtual Infrastructure
  • Selenium, Junit, Cypress
  • Jenkins, Bamboo, Gitlab
  • AWS, GCP, Azure, VmWaOpen Source & Server Skills
  • Linux Server
  • Databases
  • RedHat, CentOS, SUSE
  • MySQL, MariaDB, PL/SQLement mindset to revamp our customer complaint process andand Chef, Saltstack
  • Cacti, Splunk, ElasticSearch, Grafana
  • TesPython, Cucumber, Chimp Js, Circle CI, Postman
  • ReDebian/Ubuntu
  • MongoDB, CouchDB, PostgreSQL, OracleDBWindows Server
  • Web Hosting
  • Applications/ Protocols
  • Libraries
  • BI Tools
  • Active Directory(AD), Activ
  • Cpanel/WHM, WHMCS, DI
  • SOAP, JSON, YAML, XML
  • Nodejs, ReactJs, Angular
  • Tableau SAP Business ObLanguage
  • Virtual Server
  • Python, PHP, Javascript, R
  • VMWare/ Hyper V, VSpher
  • KVM/OpenStack
  • Veeam Backup & Replication
  • Orange Business (APAC) (Viaccess-Orca)Senior Support / Deployment Engineer
  • Squid, Fortinet F5 Network configuration/ Load Balancer
  • Experience with enterprise-scale data warehouse technoEnsure the deployment, installation and commissioninge Role Server(ARS), MS SCCM
  • NS Server, WordPress
  • LDAP, NFS, FTP, SNMP, SSL, HTTP, SAMBA, Restful API
  • Js, ExpressJs, Mongoose, BeautifulSoup, Pandas, Numpy
  • Biects Pentaho Enterprise Edition Informatica PowerCenterProgramming, Bash Shell
  • E, Citrix XenServer, XenApp and XenDesktop
  • Services (like EC2, S3, EBS, ELB, RDS, IAM, Route53,ay, Amazon ECS, Amazon DynamoDB, AWS CodeStar
  • AWS CodeDeploy, Amazon Kinesis etc)
  • Scripting languages such as PowerShell, Bash, PHP,ing Express and Cradle
  • Enting Model View Control architecture using Django, Flask
  • Development Environments like Net Beans PyCharmStrong expertise in development of web based application
  • CSS, DHTML, JavaScript, JSON and JQuery
  • Experience in project deployment using Heroku/Jenkins
  • (AWS) EC2, AWS S3, Lambda, RDS (MySQL)Front-end: Backbonejs, Emberjs, CoffeeScript and ES
  • Technologies: Distributed Systems, Databases, High A
  • Networking concepts, Web servers, Apache & IIS
  • Understanding and working with non-relational databaseWorking on Relational Database servers such as Oracle
  • Senior Support/System Engineer
  • Key Technological skills:- Provisioning, Mediation, Billing,Management Oracle BRM, Saas, One Seibel, SI- Single Inte
  • Data Driven Solutions Agile methodology
  • Skills Amazon Web Services (AWS)
  • Kubernetes
  • Terrafor(Programming Language) Application Support Ansible Doons using Python, Django, HTML, XML, Angular JS, NodeJS
  • And using web services like Confidential Web Services6, CSS Bootstrap
  • Vailability Systems, Machine Learning, Streaming Systems
  • Es such as CouchDB and MongoDB19c, PostgreSQL, MySQL, MS SQL and SQL queries

Additional Information

Hobbies :Tech Savvy, Listening Music, Reading, Travelling, Pythonista

Timeline

Senior Support / Deployment Engineer

Orange Business(APAC) (Viaccess-Orca)
02.2022 - Current

Service Support Assurance- OSS Engineer

PCCW Solutions Malaysia Sdn Bhd (APAC)
10.2019 - 02.2022

Technical Support Expert- Level 2

Adstream Asia OnTime (M) Sdn Bhd (APAC)
12.2018 - 10.2019

Senior Support/System Engineer

BT System (Malaysia) Sdn Bhd (APAC)
06.2017 - 12.2018

Senior Support /Service Delivery Engineer

Aptilo Networks Sdn Bhd (APAC)
02.2014 - 06.2017

System Engineer(BOSS Platform)

HOMT Infrastructures, Spain (International)
08.2012 - 02.2014

Operations /Software Testing Engineer

Openet Telecom Malaysia Sdn Bhd (APAC)
06.2011 - 08.2012

IT System Engineer (Test/Comm/Network Admin)

Alcatel-Lucent, Fr S.A (International)
06.2009 - 05.2011

GSSI Engineer

UT Starcom India Telecom Pvt. Ltd.
07.2008 - 06.2009

Senior Support/Senior System Engineer

IOL Broadband Ltd.
05.2007 - 07.2008

Tech Support- Layer 2

Inventum Technologies Pvt. Ltd.
12.2006 - 05.2007

Bachelor of Science - Bachelor Of Computer Applications

IGNOU SOC&IS
06.2003 - 06.2006

Certification

● Certified SAFe® 5 Agilist Dec, 2022
● Deep Learning Prerequisites: The Numpy Stack in Python (V2+) Jun, 2020
● MongoDB -M103: Basic Cluster Administration Sep, 2019
● MongoDB -M220P: MongoDB for Python Developers Sep, 2019
● MongoDB-M001: MongoDB Basics Aug, 2019
● MIT 6.00.1x: Introduction to Computer Science and Programming Using Python Aug, 2018
Credential ID 23fbe77018124839bb8de06b81557c2f
● Palo Alto Networks-ACE PAN OS 8.1version Jun, 2018
● SoloLearn - HTML5, Credential ID 1014-8365311 May, 2018
● SoloLearn -Python 3, Credential ID 1073-8365311 Feb, 2018
● SCSA - Sun Certified System Administrator (Solaris 10), Candidate ID: SR5459580 April, 2009
● CCNA - Cisco Certified Network Associate (640‐801), Cisco ID: CSCO11057874 May, 2006

Work Availability

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RAJESH PRASADSystem Engineer