SUMMARY
International Experience, IT Professional with 20+Years of experience in the IT industry with knack for simultaneously managing
resources and working as system/support/deployment engineer.
12+years of experience in Service Fulfillment, Order Management, Order Fulfillment, Workflow Management, Order Orchestration,
Inventory Management, Order Activation, Service Assurance, Network Performance Management, Alarm Management, Trouble ticket
Management, Problem Management, Fault Management, SLA Management, Security Management.
One of my career highlights including leveraging continuous improvement mindset to revamp our customer complaint process and
reduce resolution within SLA
Squid, Fortinet F5 Network configuration/ Load Balancer
● Experience with enterprise-scale data warehouse technologies (Oracle / MongoDb / Sql and None Sql DB)
● Ensure the deployment, installation and commissioning phase of our digital TV products
● Manage the integration phase of our OTT/IPTV software solutions in the operator environment
● Participate in planning, implementation, and growth of our infrastructure on Amazon Web Services (AWS)
● Manage full application stacks from the OS through custom applications using Amazon cloud-based computing
environments.
● Bridge the gap between technical needs in APAC and experts teams (architects, R&D,Engineering team) located in
Europe
● Experience managing applications in AWS and familiarity with core services including EC2, S3, ECR, RDS, etc.
● Running API testing using cucumber, python and javascript.
● Work closely with our architect and engineers to design networks, systems, and storage environments that effectively
reflect business needs, security requirements, and service level requirements
● Manage a continuous integration/continuous deployment methodology for our server-based technologies
● Deploy and maintain PaaS & SaaS enterprise applications for development, QA, staging, and production
environments hosted on cloud infrastructure.
● Understanding of a multitude of resources and services such as containers, virtual machines, storage, firewalls,
network security groups, web application firewalls, vnets, log analytics, sentinel, monitoring, alerting, metrics, Data
Factory, Databricks, Active Directory, Data Catalog, Web Apps, Functions, Application Service Environments, Key
Vaults, Backups.
● Experience working with deployment and orchestration technologies (i.e., Virtualization (VMWare), Docker,
Kubernetes, Terraform, Airflow, Anthos, Rancher, Helm etc.) on linux platform.
● Managing Infrastructure as Code using Ansible, playbook creation/deployment .
● Data oriented mindset, good knowledge of data-architecture and data-infrastructure.
● Linux, Web Technologies (application and HTTP Servers), ELK (Elastic Search / Logstash / Kibana), Grafana, Fluent
Bit, Scripting (bash, perl, python)
● Knowledge with Video transcoding , packaging, delivery networks & DRM – advantage
PCCW
Design, develop and use Operations Policies for smooth operation of OSS Service Assurance Services, Business
Process using Framework (eTOM).
● Create and maintain end-to-end architecture artifacts including but not limited to, High Level design, interface design
document, process design document, sequence diagrams, data flow diagrams and data models across the OSS
ecosystem
● Managing customer relationships spans an enterprise from marketing to ordering to billing to after-service support
and follow-on sales.
● Regularly Meet with Operations teams to understand their concerns and develop action plans and strategy to
address them.
● Planning OSS Service Assurance function’s roadmap and strategy as per the prevailing Telecom technologies like
Fixed line, IP based services, GSM, 3G etc.
● Strong hands on areas of OSS domain- Inventory, Provisioning/Activation, Order Management and
Fault/Performance management etc.
● Experience with deployment of OSS and Network and Customer Provisioning, Operations, and Diagnostics systems
through the delivery lifecycle from initial design to full operationalization
● An excellent knowledge of operator’s fulfillment & assurance processes and link to operator’s end-to-end business
processes
● Solid experience in as-is/to-be architecture planning, solution scoping and design in OSS domain
● Interface with IT to ensure required OSS/BSS integration points are identified and addressed in a timely and effective
manner.
● Experience in designing or implementing integration projects with various network management and/or Trouble
Ticketing tools over standard interfaces (SNMP/ CORBA / XML/ SOAP, etc)
Key Technological skills:- Provisioning, Mediation, Billing, and Rating & Charging Metadata Management, Master Data
Management Oracle BRM, Saas, One Seibel, SI- Single Interface, ESB, Agile Integration Broker, KCIM, Single Inteface.
Data Driven Solutions Agile methodology
Skills: Amazon Web Services (AWS) · Kubernetes · Terraform · Postman API · Logstash · MongoDB · Python
(Programming Language) · Application Support · Ansible · Docker Products · Enterprise Systems · Analytical Skills
Hobbies :Tech Savvy, Listening Music, Reading, Travelling, Pythonista
● Certified SAFe® 5 Agilist Dec, 2022
● Deep Learning Prerequisites: The Numpy Stack in Python (V2+) Jun, 2020
● MongoDB -M103: Basic Cluster Administration Sep, 2019
● MongoDB -M220P: MongoDB for Python Developers Sep, 2019
● MongoDB-M001: MongoDB Basics Aug, 2019
● MIT 6.00.1x: Introduction to Computer Science and Programming Using Python Aug, 2018
Credential ID 23fbe77018124839bb8de06b81557c2f
● Palo Alto Networks-ACE PAN OS 8.1version Jun, 2018
● SoloLearn - HTML5, Credential ID 1014-8365311 May, 2018
● SoloLearn -Python 3, Credential ID 1073-8365311 Feb, 2018
● SCSA - Sun Certified System Administrator (Solaris 10), Candidate ID: SR5459580 April, 2009
● CCNA - Cisco Certified Network Associate (640‐801), Cisco ID: CSCO11057874 May, 2006