Rajendran Subramaniam
Sales And Service Managr
Ayer Itam, Penang
Summary
Dependable and dedicated professional eager to leverage skills in a dynamic environment to contribute to overall company success. Recognized for a strong work ethic, attention to detail, and commitment to excellence. Open to diverse tasks that support team objectives and drive business growth. Proactive team player ready to embrace new challenges and foster collaborative success.
Overview
3
3
Languages
24
24
years of professional experience
Work History
Sales and Service Manager
Puro Coffee PLT
01.2026 - Current
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Maximized profitability by analyzing sales trends and adjusting pricing strategies accordingly.
- Researched and corrected customer concerns to promote company loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to Head Office
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Floor Manager
Rock Life Bar and Restaurant
01.2025 - 12.2025
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Coordinated staff schedules to optimize service efficiency during peak hours.
- Trained new employees on customer service protocols and operational procedures.
- Booking Bands for weekends
Bar and Restaurant Manager
Kashmir Restaurant and Bistro
04.2023 - 12.2024
- Trained new employees on food safety, customer service, and cash handling guidelines.
- Utilized POS systems efficiently for order management and sales tracking.
- Enforced health and safety protocols to maintain clean dining environment.
- Responded to guest concerns and complaints to achieve positive resolution.
- Implemented cost-control measures to optimize restaurant profitability by 20%.
- Fostered team-oriented atmosphere to boost staff morale and productivity.
- Ordered and replenished stock to maintain inventory.
- Managed daily operations, ensuring exceptional service and efficient workflow in fast-paced environment.
- Developed and implemented staff training programs to enhance service quality and operational efficiency.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve profitability.
Restaurant Manager
Javu Restaurant
01.2024 - 08.2024
- Kept dining areas, kitchen spaces, and restrooms in full health and safety compliance.
- Exceeded sales target by 15% by understanding diner preference and recommending high-margin menu items.
- Trained new employees on food safety, customer service, and cash handling guidelines.
- Managed inventory levels to prevent shortages and minimize waste.
- Worked with FOH and BOH staff to support superior service delivery.
- Demonstrated leadership, exemplary customer service, and friendly, professional demeanor.
- Assisted employees in understanding guest needs, providing guidance, and constructive feedback.
Restaurant Manager
Diamond Sports Bar
01.2016 - 11.2022
- Maintained a high level of customer satisfaction by ensuring a welcoming and positive environment, friendly service and addressing customer feedback.
- Developed and maintained staff that provide hospitality and professional service while adhering to policies and business initiatives.
- Conduct weekly inventory and manage to reduce food and alcohol beverages cost by 10%.
- Planned and managed multiple events, including weddings, corporate functions and Christmas gathering.
- Create a different menu every week for our Sunday brunch.
- Do the scheduling to make sure to have enough employee to take care our guest.
Server/ Bartender
Chili's Grill & Bar
04.2002 - 06.2012
- Created a welcoming and positive environment for diners and guest.
- Exceeded sales target by up-selling appetizers and signature drinks to 20%.
- Promoted to head bartender in 2004, and trained all new bartender's and server's assisting with scheduling and tip distribution.
- Run food and assisted the the waiters in peaks hours reducing waiting hours for guest.
- Ensured cleanliness of dining and bar area throughout the day.
Education
Bachelor of Science - Electrical Engineering
University of Alabama in Huntsville
Huntsville, Alabama05-2022
Skills
Microsoft Excel
Ability to Multitask
Leadership
Effective Time Management
Ability to Work Under Pressure
Sales operations
Sales presentations
Customer service
Excellent time management skills
Problem-solving
Interests
Watching movies, Hiking, Traveling
Personal Information
- Title: Bar and Restaurant Manager
- Nationality: Malaysian
- Driving License: D
Dateofbirth
05/23/68, Penang, Malaysia
Timeline
Sales and Service Manager
Puro Coffee PLT
01.2026 - Current
Floor Manager
Rock Life Bar and Restaurant
01.2025 - 12.2025
Restaurant Manager
Javu Restaurant
01.2024 - 08.2024
Bar and Restaurant Manager
Kashmir Restaurant and Bistro
04.2023 - 12.2024
Restaurant Manager
Diamond Sports Bar
01.2016 - 11.2022
Server/ Bartender
Chili's Grill & Bar
04.2002 - 06.2012
Bachelor of Science - Electrical Engineering
University of Alabama in Huntsville