RAJASEGAR POOMALA
Director
Summary
Director-level program and service leader with 18+ years in IT service management and large-scale program leadership. Adept at executing transformation initiatives, improving SLA and compliance metrics, and delivering resilient, client-aligned solutions across global enterprises. Strong focus on governance, automation, and operational excellence in regulated environments.
Overview
18
18
years of professional experience
9
9
Certificates
Work History
Director, Professional Services
Everbridge Inc
05.2023 - Current
- Scaled PS delivery team across APAC, improving consultant utilization from 55% to 80% within six months.
- Supported 208% growth in PS revenue through team enablement, use-case standardization, and client training.
- Oversaw $20M project portfolio; reduced delivery timeline by 25% using agile principles.
- Secured $10M in long-term renewals; maintained 90% client retention.
- Designed automated incident response for financial institutions, achieving 70% MTTR reduction.
Sr. Manager, Technical Account Management
Everbridge Inc
04.2020 - 04.2023
- Managed delivery for $1.2M SaaS contract across 62 countries; improved crisis response by 30%.
- Drove $500K in new revenue via solutioning and advisory to business units.
- Embedded SLA metrics into reporting, boosting compliance by 15% across 7 global segments.
- Supported C-level engagement, designed onboarding frameworks with SSO and MFA for compliance regions.
Vice President, Cyber Security Services
Standard Chartered Bank
10.2019 - 04.2020
- Directed enterprise-wide cybersecurity initiatives, strengthening protection for 1000+ systems, and cutting exposure by 30%.
- Implemented risk-based remediation in line with audit expectations; increased compliance readiness by 40%.
- Standardized penetration testing process and accelerated fix timelines for critical vulnerabilities.
Associate Vice President, Major Incident
Standard Chartered Bank
08.2017 - 09.2019
- Led deployment of Everbridge platform globally; reduced incident response by 40%, saving $270K/year.
- Automated reporting and governance workflows; saved 325 man-days through Excel-based solutions.
- Launched playbooks and calculators that improved MTTR by 25% and reduced escalation noise.
Senior Incident Manager
Standard Chartered Bank
10.2016 - 08.2017
- Managed response to global WannaCry crisis, patching 1500+ servers in 7 days.
- Deployed monitoring tools and awareness dashboards; improved detection speed by 35% and enhanced visibility into business-critical services.
- Established global escalation procedures and interfaced with regional CIOs.
Senior Business Analyst
AIG Global Services
08.2015 - 10.2016
- Led global network upgrade and resolved $600K billing issues.
- Created automation tools that reduced reporting time by 70%.
Technology Service Manager
British American Tobacco
05.2013 - 07.2015
- Transformed 500+ sites into new global network; reduced P1/P2 incidents by 55%.
- Downsized data centers, saving $80K annually in maintenance.
Service Delivery Lead
Lenovo Technology
04.2012 - 05.2013
- Improved vendor engagement and SLA tracking via process automation.
- Built hardware lifecycle knowledge base, saving $118K annually.
Deputy Team Manager
Hewlett Packard Enterprise Services
01.2008 - 03.2012
- Managed 25-person team; completed 14 new service transitions in 18 months.
- Maintained green CSL 12 months; achieved $20K savings via team restructure.
Education
Bachelor of Science - Software Engineering
Limkokwing University
04.2001 -
Skills
Program Management
undefinedCertification
PMP (PMBOK 4)
Timeline
Director, Professional Services
Everbridge Inc
05.2023 - Current
Sr. Manager, Technical Account Management
Everbridge Inc
04.2020 - 04.2023
Vice President, Cyber Security Services
Standard Chartered Bank
10.2019 - 04.2020
Associate Vice President, Major Incident
Standard Chartered Bank
08.2017 - 09.2019
Senior Incident Manager
Standard Chartered Bank
10.2016 - 08.2017
Senior Business Analyst
AIG Global Services
08.2015 - 10.2016
Technology Service Manager
British American Tobacco
05.2013 - 07.2015
Service Delivery Lead
Lenovo Technology
04.2012 - 05.2013
Deputy Team Manager
Hewlett Packard Enterprise Services
01.2008 - 03.2012
Bachelor of Science - Software Engineering
Limkokwing University
04.2001 -
Professional Courses
- Leadership
- IoT
- Big Data
- Advanced Excel
- Virtual Team Collaboration
- Digital Transformation
- Human Skills in the Age of AI
Professional Courses
- Leadership
- IoT
- Big Data
- Advanced Excel
- Virtual Team Collaboration
- Digital Transformation
- Human Skills in the Age of AI
Awards
- Global Leadership Award for Exceptional Contribution, 2022
- Outstanding Performance in Technology Services, 2018
- Outstanding Performance in Delivering Multiple High-Profile Projects, 2017
- Efficiency Award for Automation, 2017
- Outstanding Service Desk Support for the Royal Dutch Shell Account, 2010
- President's Award of Young Achievers, 2007
- Young Achiever's Award, 2006
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