Rajasangkary Munisamy
Content Moderator
CYBERJAYA
Summary
Proven track record in enhancing online safety and customer satisfaction, notably with Accenture Technology Solutions. Expert in content management and online research, coupled with exceptional patience and tolerance. Achieved significant improvements in platform quality and service efficiency, demonstrating a keen ability to address and resolve user concerns effectively.
Overview
6
6
years of professional experience
Work History
Content Moderator
Accenture Technology Solutions
03.2021 - Current
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Customer Service Executive
UMobile Cellular
10.2018 - 02.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Education
High School Diploma -
Olympia College
Kuala Lumpur, Malaysia 04.2001 -
Skills
Social media knowledge
Content Management
Online research
Patience and Tolerance
Microsoft Office
Photography Editing
Languages
Tamil
Native language
English
Advanced
C1
Malay
Advanced
C1
Timeline
Content Moderator
Accenture Technology Solutions
03.2021 - Current
Customer Service Executive
UMobile Cellular
10.2018 - 02.2021
High School Diploma -
Olympia College
04.2001 -
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