Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raja Noormaziah Raja Mamat

Credit Control Assistant
George Town, Penang

Summary

Dynamic Credit Control Assistant at City-Link Express (M) Sdn. Bhd., adept at debt recovery and payment tracking. Enhanced cash flow through strategic credit control measures, significantly reducing bad debt losses. Recognized for exceptional customer service and effective communication, fostering strong relationships while managing high-risk accounts. Proficient in Microsoft Excel for financial analysis.Reliable team player, adaptable to changing priorities and committed to achieving financial targets.

Overview

20
20
years of professional experience
3
3
Languages

Work History

Credit Control Assistant

City-Link Express (M) Sdn Bhd
09.2024 - Current
  • Assisted in accounts receivable, cash receipts and collections and daily deposits.
  • Streamlined credit approval process through effective communication with sales team and management.
  • Maintained up-to-date knowledge of industry best practices and regulatory changes related to credit control.
  • Conducted regular account reconciliations to identify potential issues early, minimizing the need for escalated collections actions.
  • Provided exceptional customer service while discussing sensitive financial matters, preserving positive business relationships.
  • Ensured timely collection of outstanding payments by maintaining accurate records and follow-up procedures.
  • Managed a portfolio of high-risk accounts, implementing proactive measures to minimize losses from delinquent payments.
  • Updated customer database with accurate information, enabling efficient tracking of payment history and credit status.
  • Enhanced cash flow by managing overdue accounts and implementing effective credit control strategies.
  • Prepared and distributed monthly statements of accounts.
  • Handled reporting, filing and collections paperwork for credit group.
  • Assisted in the development of new credit policies, contributing to a more robust risk assessment framework.
  • Facilitated smooth handover of delinquent accounts to external collection agencies when necessary.
  • Reduced bad debt losses by closely monitoring customer credit limits and adjusting accordingly.
  • Collaborated with other departments to resolve billing discrepancies, leading to improved client relationships.
  • Worked closely with internal legal counsel during litigation proceedings involving defaulted accounts.

Quality Specialist

Baxter Healthcare Manufacturing
12.2014 - 01.2016
  • Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times as per SOP.
  • Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall efficiency.
  • Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
  • Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
  • Monitored supplier performance, ensuring timely delivery of high-quality materials for use in production processes.
  • Streamlined incoming inspection processes by developing standardized criteria for evaluating raw materials prior to use in manufacturing operations.

Logistics Assistant

FedEx
11.2012 - 10.2014
  • Oversaw daily inventory counts to maintain data accuracy.
  • Maintained a safe work environment by enforcing strict adherence to safety regulations and protocols.
  • Documented received materials into the system.
  • Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.

Customer Service Representative

GD Express
12.2011 - 07.2012
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Scheduled outbound and inbound shipments.

Administrative Clerk

Autobinee Sdn Bhd
10.2010 - 12.2011
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Input data and processed system change to generate accurate reports.
  • Arranged meetings and appointments and updated records to assist management.
  • Managed daily mail distribution for both internal employees and external customers or clients.
  • Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
  • Supported auditors by efficiently compiling requested documentation.
  • Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.

Customer Relations Executive

Perodua Autobinee Sdn Bhd
07.2010 - 10.2010
  • Assisted in training new staff members on company policies, procedures, and best practices for delivering exceptional customer service.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Consistently exceeded performance metrics in areas such as call handling time, first-call resolution rate, and overall customer satisfaction score.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Call Center Representative

Sudong Sdn Bhd
05.2009 - 02.2010
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Administrative Clerk Cum Account Assistant

Sohvindir Clinic
12.2007 - 05.2009
  • Entered data into system and updated customer contacts with information to keep records current.
  • Input data and processed system change to generate accurate reports.
  • Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
  • Managed daily mail distribution for both internal employees and external customers or clients.
  • Arranged meetings and appointments and updated records to assist management.
  • Streamlined administrative processes by implementing efficient filing and organizational systems.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Supported auditors by efficiently compiling requested documentation.
  • Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
  • Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
  • Supported HR functions, participated in recruitment process by scheduling interviews and organizing applicant information.
  • Input data into spreadsheets and databases.
  • Purchased and maintained office supplies.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Assisted with onboarding of new employees.

Shift Supervisor Cum Assistant Manager

Berjaya Strabucks Coffee
12.2004 - 01.2007
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Enforced company policies and regulations with employees.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Helped store management meet standards of service and quality in daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Increased sales performance through effective upselling techniques and staff training initiatives.

Education

Sijil Pelajaran Malaysia (SPM)

SMK Convent Light Street
George Town, Penang, Malaysia
04.2001 -

Skills

    Invoice processing

    Debt settlement

    Accounts receivable management

    Debt Write-off

    Credit monitoring

    Collection strategies

    Credit limit setting

    Verbal and written communication

    Microsoft Excel proficiency

    Financial forecasting

    Proficient in GP Dynamic and Dynamic 365 GP

    Problem-solving abilities

    Multitasking Abilities

    Excellent communication

Timeline

Credit Control Assistant

City-Link Express (M) Sdn Bhd
09.2024 - Current

Quality Specialist

Baxter Healthcare Manufacturing
12.2014 - 01.2016

Logistics Assistant

FedEx
11.2012 - 10.2014

Customer Service Representative

GD Express
12.2011 - 07.2012

Administrative Clerk

Autobinee Sdn Bhd
10.2010 - 12.2011

Customer Relations Executive

Perodua Autobinee Sdn Bhd
07.2010 - 10.2010

Call Center Representative

Sudong Sdn Bhd
05.2009 - 02.2010

Administrative Clerk Cum Account Assistant

Sohvindir Clinic
12.2007 - 05.2009

Shift Supervisor Cum Assistant Manager

Berjaya Strabucks Coffee
12.2004 - 01.2007

Sijil Pelajaran Malaysia (SPM)

SMK Convent Light Street
04.2001 -

Similar Profiles

CREATE PROFILE
Raja Noormaziah Raja MamatCredit Control Assistant