Raja Hafizul 'Aqil B. Raja Izudin Shah
Kuala Lumpur
Summary
Dedicated and hardworking supervisor whose wide-ranging background in 4 years in Petroleum Retailing. Willingness to take on added responsibilities to meet team goals. Reliable worker with solid emergency response coordination and fleet management skills. Built high-performing teams through great leadership skills. Detail-oriented individual skillful in delegating and prioritizing tasks to maintain effectiveness.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Station Supervisor
BPH Enterprise (BHP Jalan Gasing)
12.2022 - 01.2024
- Maintained high levels of customer satisfaction with prompt resolution of issues and concerns.
- Conducted regular audits of facilities and equipment to maintain operational readiness and compliance with safety standards.
- Oversaw inventory management, minimizing stock shortages and optimizing supply chain efficiency.
- Implemented cost control measures, reducing overall expenses without compromising service quality or employee satisfaction.
- Managed daily operations for a smooth-running station environment, ensuring timely service to customers.
Sales Associate
Merdeka Jayabumi Enterprise (SHELL Duta KL Bound)
02.2020 - 04.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Ticketing & Reservation
Destinasi Travel and Tours Sdn Bhd
01.2017 - 05.2019
- Managed ticketing and reservation systems, ensuring accurate bookings and seamless travel experiences for passengers.
- Assist clients requiring special assistance to board or depart conveyance
- Create quotation based on client request
- Prepare correspondences and fulfill client needs to ensure client satisfaction
- Update database client and warranty into Government Travel System (GTS)
- Troubleshoot network connection issues.
Sales Marketing
Prolink Marketing Sdn Bhd
10.2016 - 12.2016
- Responsible for increasing customer acquisition levels
- Conducted market research to identify customer needs and preferences.
- Helped optimize marketing strategies by contributing relevant information, ideas and research.
Cashier/Storekeeper
99Speedmart
02.2016 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Diploma in Office Management And Technology
Universiti Teknologi Mara
Johor Bahru, Malaysia11.2015
No Degree - SPM
Sekolah Menengah Kebangsaan Senaling
Kuala Pilah, Malaysia12.2011
Skills
- Operational Efficiency
- Environmental awareness
- Transportation knowledge
- Operations Management
- Staff Training and Development
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Ticketing and Reservation
- Hand and power tools
- Expertise in invoice and payment transactions
Accomplishments
- Supervised team of 10 staff members.
- Achieved 100% by completing in Mystery Shopper Q4 2023 with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved KPI 100% more daily sales in Wetstock fuel in a year through effectively helping with Orangebook.
Certification
- New Retailer Training (Cert in Petroleum Retailing) - (22 May - 20 June 2023)
Languages
Malay
Native language
Malay
Proficient
C2
English
Intermediate
B1
Timeline
Station Supervisor
BPH Enterprise (BHP Jalan Gasing)
12.2022 - 01.2024
Sales Associate
Merdeka Jayabumi Enterprise (SHELL Duta KL Bound)
02.2020 - 04.2022
Ticketing & Reservation
Destinasi Travel and Tours Sdn Bhd
01.2017 - 05.2019
Sales Marketing
Prolink Marketing Sdn Bhd
10.2016 - 12.2016
Cashier/Storekeeper
99Speedmart
02.2016 - 06.2016
No Degree - Diploma in Office Management And Technology
Universiti Teknologi Mara
No Degree - SPM
Sekolah Menengah Kebangsaan Senaling
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