RAJA FAIZAH BINTI RAJA HALIM SHAH
QHSE AND SERVICE SUPPORT MANAGER
KUALA LUMPUR
Summary
Dynamic and versatile extensive experience across Proposal Management, ISO 9001 implementation, Document Control and QHSE (Quality, Health, Safety, and Environment) management. Proficient at leading cross-functional teams to deliver high-quality proposals, maintain rigorous document control and drive continuous improvement in safety and quality performance.
Overview
19
19
years of professional experience
6
6
Certifications
2
2
Languages
Work History
QHSE and Service Support Manager
PROPEL MAXFLO SDN BHD
01.2018 - Current
- Managed and maintained ISO 9001:2015 Quality Management System (QMS) to ensure continuous compliance and process efficiency
- Conducted internal audits and facilitated third-party external audits, ensuring all QMS documentation up to date and aligned with standard
- Implemented corrective and preventive actions for identified nonconformities, improving overall operational effectiveness
- Developed and updated quality procedures, work instructions, and forms in accordance with ISO requirements
- Managed document control systems for multiple projects, ensuring proper filing, distribution, and storage of project documentation in line with organizational policies and regulatory requirements
- Administered the document review and approval process, maintaining version control and ensuring all documentation was accessible to authorized stakeholders
- Ensuring seamless communication and documentation flow across the project team
- Trained new team members on document control procedures and best practices for managing project documentation
- Coordinated with project managers, engineers, and vendors to resolve document discrepancies and maintain document integrity
- Manage and oversee the development and implementation of Health, Safety and Environmental (HSE) practices to ensure alignment to company requirement
- Conduct Monthly safety and health committee meeting and prepare the minutes of meeting
- Prepare and maintain Safety, Health, Environmental documents and readily accessible when needed
- Review and update safety, health, and environmental policies continuously
- Initiate, organize and conduct OHS training/induction of employees, visitors, or contractors on safety, health, and environmental awareness
- Supervise management of hazardous waste and maintain records of same and evaluate all related permits and ensure compliance to HSE programs
- To investigate any incident and accident that happened within company facilities and activities
- Coordinate and engage with related parties for the improvement action suggestion and solutions
- Compile safety statistics report
- Prepare, review, and implement ERP procedures accordingly
- Create / Initiate and implement an HSE program for the company according to the company's business nature and activity
- HSE Document preparer - To prepare accordingly HSE related documents/questionnaires for tendering purposes
- Contribute to the creation and discussion of preparation of technical and commercial proposals, including risk assessments, safety plans, and compliance documentation
- Provided administrative support to the Field Engineer team, including work permit / visa, compiling reports, and coordinating travel arrangements, etc
Application Manager
DAYA MAXFLO SDN BHD / MAXFLO ENERGY SDN BHD
01.2013 - 12.2017
- Lead and coordinate activities related to the preparation of all assigned RFQ / ITB/ Market Survey/ Umbrella Contract type requirement and discuss on the strategy to bid with Operation and Business Development team
- Managing all quotation, proposal write-ups, tender clarification, pre-bid meeting and others tender related activities
- Understand tender specification and propose the most cost-effective design to meet the requirements
- Working with internal subject matter experts and leadership team to support the development of customized content for pursuits as required
- Ensure all costs are captured accurately in the costing file
- Establish the payment milestones, ensure alignment of vendor/ supplier/ principal payment terms
- Ensure that the Technical and Commercial proposals is prepared in a timely manner to comply with internal review requirements and customer requirement
- Liaise with suppliers/sub-con on sourcing of products or services, price negotiations, lead times, contracts and payment terms, obtain various quotations and contract agreements
- Implement sourcing strategies for the Procurement department
- Support cross-departmental and involved in Finance and Administration team whenever necessary
Sr. Application Engineer
DAYA MAXFLO SDN BHD / MAXFLO ENERGY SDN BHD
01.2009 - 12.2012
- Coordinate with subject matter experts, technical teams, and senior leadership to develop compliant, competitive proposals, including scope of work, technical solutions, schedules, and pricing
- Review RFQs, identify key client requirements, and customize proposals accordingly to align with client expectations and strategic goals
- Establish proposal schedules, track milestones, and manage deadlines to ensure all components are submitted within the required timeframes
- Prepare and deliver presentations to clients, demonstrating the company's capabilities, solutions, and value propositions
Application Engineer
DAYA MAXFLO SDN BHD / MAXFLO ENERGY SDN BHD
01.2006 - 12.2008
- Coordinate with subject matter experts, technical teams, and senior leadership to develop compliant, competitive proposals, including scope of work, technical solutions, schedules, and pricing
- Review RFQs, identify key client requirements, and customize proposals accordingly to align with client expectations and strategic goals
- Establish proposal schedules, track milestones, and manage deadlines to ensure all components are submitted within the required timeframes
- Prepare and deliver presentations to clients, demonstrating the company's capabilities, solutions, and value propositions
Education
Bachelor Degree - Mechanical Engineering
UNIVERSITI INDUSTRI SELANGOR (UNISEL)
01.2001 - 1 2006
Skills
Proposal Management
Certification
SAFETY AND HEALTH OFFICER (CERTIFIED), NIOSH
Additional Information
English and Bahasa Melayu (Fluent), Willing to travel as required
Affiliations
Member, Malaysian Society for Occupational Safety and Health (MSOSH)
Attributes
- A positive, can-do attitude with a focus on continuous learning and professional development
- Ability to work independently and as part of the team
- Attention to detail person
Timeline
QHSE and Service Support Manager
PROPEL MAXFLO SDN BHD
01.2018 - Current
Application Manager
DAYA MAXFLO SDN BHD / MAXFLO ENERGY SDN BHD
01.2013 - 12.2017
Sr. Application Engineer
DAYA MAXFLO SDN BHD / MAXFLO ENERGY SDN BHD
01.2009 - 12.2012
Application Engineer
DAYA MAXFLO SDN BHD / MAXFLO ENERGY SDN BHD
01.2006 - 12.2008
Bachelor Degree - Mechanical Engineering
UNIVERSITI INDUSTRI SELANGOR (UNISEL)
01.2001 - 1 2006
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