RAJA FADHILAH RAJA HARUN
QUALITY CONTROL EXECUTIVE
Klang, Selangor
Summary
At BOX-PAK (MALAYSIA) BHD, I spearheaded quality assurance process optimizations and complaint handlings.I enhanced product quality and customer satisfaction, mentoring teams towards continuous improvement. My approach blends technical proficiency with strong leadership, driving forward-thinking quality management strategies.
Overview
9
9
years of professional experience
Work History
QUALITY EXECUTIVE
BOX-PAK (MALAYSIA) BHD
Batu Caves, Selangor, Malaysia
01.2016 - Current
- Streamlined quality assurance processes for increased efficiency and cost savings.
- Developed and maintained Quality Management System documentation, ensuring accuracy and consistency across all departments.
- Collaborated with cross-functional teams to develop effective process improvement initiatives.
- Maintained up-to-date knowledge of industry trends, regulatory requirements, and emerging best practices in the field of Quality Management in order to provide informed guidance to the organization.
- Established key performance indicators for monitoring overall product quality and customer satisfaction levels.
- Coordinated internal training programs on quality-related topics, enhancing employee knowledge and skills.
- Participated in strategic planning sessions to align Quality Department goals with overall company objectives.
- Served as liaison between customers and internal teams to address concerns related to product performance or manufacturing processes quickly and effectively.
- Supported new product development efforts by ensuring proper testing methods were employed throughout the design phase, reducing time-to-market delays due to unforeseen quality issues upon launch.
- Reduced defect rates through comprehensive root cause analysis and corrective action plans.
- Mentored junior staff members in quality management principles, fostering a culture of continuous improvement.
- Led root cause analysis investigations, identifying opportunities for process enhancements or corrective actions.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Sorted product and provided expertise on non-conforming product requirements.
- Developed and maintained defect databases for known issues.
Education
Bachelor of Process And Food Engineering - Process And Food Engineering
UNIVERSITI PUTRA MALAYSIA
Serdang, Selangor, Malaysia 04.2001 -
Skills
Customer Satisfaction
Validation Protocols
Operational Excellence
Product Inspection
Languages
BAHASA MELAYU
Native language
English
Upper intermediate
B2
Interests
Exploring new technologies in Quality control & assurance
Timeline
QUALITY EXECUTIVE
BOX-PAK (MALAYSIA) BHD
01.2016 - Current
Bachelor of Process And Food Engineering - Process And Food Engineering
UNIVERSITI PUTRA MALAYSIA
04.2001 -