Summary
Overview
Work History
Education
Skills
Timeline
Generic
RAJA SHOLEHIN BIN RAJA YAHAYA

RAJA SHOLEHIN BIN RAJA YAHAYA

Pasir Mas

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

6
6
years of professional experience

Work History

Branch Manager

99 Speedmart Sdn Bhd
05.2017 - 10.2018
  • Oversaw daily operations of the retail branch, ensuring optimal customer service, staff performance, and inventory management.
  • Hired, trained, supervised, and evaluated staff, building a high-performing sales team focused on achieving KPIs.
  • Developed and implemented strategic sales plans to increase foot traffic, conversion rates, and revenue.
  • Monitored sales targets and financial performance, preparing detailed reports for senior management.
  • Managed inventory, conducted regular stock audits, and coordinated with suppliers for timely replenishment.
  • Ensured compliance with company policies, safety procedures, and legal regulations.
  • Implemented merchandising standards to maximize product visibility and promote seasonal campaigns.
  • Handled escalated customer issues and complaints, delivering prompt and effective resolutions.
  • Analyzed local market trends and competitor activity to adjust business strategies accordingly.
  • Drove branch-level marketing initiatives including community outreach and promotions.
  • Managed budgeting, cash handling, and expense control to achieve profit targets.
  • Led team meetings and performance reviews to align staff with business goals and identify improvement areas.

Kitchen Staff

Philea Resort and Spa
08.2016 - 01.2017
  • Prepared and cooked menu items according to standard recipes, portion sizes, and quality standards.
  • Assisted chefs and cooks with food prep including chopping, marinating, mixing, and portioning.
  • Maintained cleanliness and sanitation of kitchen areas, equipment, utensils, and storage.
  • Followed all food safety and hygiene regulations to ensure safe food handling and storage.
  • Operated kitchen equipment such as ovens, fryers, grills, and dishwashers efficiently and safely.
  • Restocked ingredients and supplies to maintain smooth kitchen operations during service.
  • Coordinated with front-of-house staff to ensure timely and accurate food service.
  • Assisted in receiving, unpacking, and organizing food deliveries and supplies.
  • Disposed of waste and managed recycling procedures according to health regulations.
  • Participated in daily cleaning tasks and deep-cleaning schedules for kitchen and storage areas.
  • Supported line cooks and head chef during peak hours to maintain efficient workflow.
  • Adhered to portion control and food presentation standards to ensure customer satisfaction.

Part Time F&B Staff

Putrajaya World Trade Center
12.2012 - 12.2012
  • Greeted and served guests in a friendly and efficient manner, ensuring a high level of customer satisfaction.
  • Took food and beverage orders accurately and relayed them promptly to the kitchen or bar.
  • Delivered food and drinks to tables while ensuring correct orders and quality presentation.
  • Maintained cleanliness and organization of dining and service areas before, during, and after shifts.
  • Handled customer inquiries, concerns, and complaints professionally to ensure positive guest experiences.
  • Assisted in setting up and clearing tables, resetting dining areas for the next guests.
  • Followed hygiene, safety, and food handling procedures in compliance with company and legal standards.
  • Supported event setups, buffet service, and banquet operations when required.
  • Restocked beverages, condiments, and service supplies to ensure smooth daily operations.
  • Collaborated with kitchen and other service team members to coordinate timely service during busy hours.
  • Provided assistance during closing duties including cleaning, inventory checks, and stock rotation.

Education

High School Diploma -

KOLEJ ANTARABANGSA YAYASAN MELAKA
MELAKA
12-2012

Skills

  • Recruitment and hiring
  • Store operations
  • Staff training and development
  • Employee scheduling
  • Cash handling expertise
  • Staffing optimization
  • Work prioritization
  • Cash handling
  • Operational reports
  • Supply restocking
  • Refrigerator and freezer sanitation
  • Health code compliance
  • Sanitary food handling procedures
  • Safe food handling

Timeline

Branch Manager

99 Speedmart Sdn Bhd
05.2017 - 10.2018

Kitchen Staff

Philea Resort and Spa
08.2016 - 01.2017

Part Time F&B Staff

Putrajaya World Trade Center
12.2012 - 12.2012

High School Diploma -

KOLEJ ANTARABANGSA YAYASAN MELAKA

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