Raja Kumar

• Monitor parcel movements and ensure timely updates in the system.

• Liaise with third-party logistics providers and internal teams for issue resolution.

• Respond to logistics-related inquiries from customers and sellers.

• Submit and follow up on payout and refund requests for sellers and buyers.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Managed high volume of chats while maintaining a professional demeanor and ensuring timely resolution of issues.
• Described product and service details to customers to provide information on benefits and advantages.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.