Raja Jannah
Team Lead
Sepang, Selangor
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Interim Team Lead
Concentrix
4 2024 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
Subject Matter Expert
Concentrix
09.2022 - 03.2024
- Mentored junior team members, contributing to their professional growth and development.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Collaborated with management to identify and prioritize new development concepts.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Customer Service Representative (B2B)
Concentrix
11.2021 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Subject Matter Expert (Live Chat)
Startek
12.2019 - 11.2021
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Improved user productivity and efficiency through system training and support.
- Improved workflow efficiency by developing standardized procedures for task management and resource allocation.
Business Administrator
Azila Edila Enterprise
06.2019 - 10.2019
- Negotiated contracts with vendors for optimal pricing terms while maintaining high-quality products or services received in return.
- Developed strong relationships with clients and vendors, ensuring timely communication and issue resolution.
- Worked with stakeholders to drive product and service definition and design.
- Designed and presented social media campaign ideas.
- Assisted in managing corporate social media channels.
- Supported the marketing team with administrative tasks, ensuring smooth operations within the department.
Service Technician
CG Computers Sdn Bhd
04.2019 - 06.2019
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
Practical Trainee
Mesiniaga Berhad
12.2018 - 04.2019
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- Implemented data backup and recovery procedures, safeguarding critical business information against potential loss.
- Maintained service schedule for software and hardware.
Education
No Degree - Network and System Administration/Administrator
Ungku Omar Polytechnic
Ipoh, Perak, Malaysia 05.2016 - 05.2019
Skills
Operations Management
Languages
Malay
Native language
English
Advanced
C1
Interests
Arts
Cooking
Timeline
Subject Matter Expert
Concentrix
09.2022 - 03.2024
Customer Service Representative (B2B)
Concentrix
11.2021 - 08.2022
Subject Matter Expert (Live Chat)
Startek
12.2019 - 11.2021
Business Administrator
Azila Edila Enterprise
06.2019 - 10.2019
Service Technician
CG Computers Sdn Bhd
04.2019 - 06.2019
Practical Trainee
Mesiniaga Berhad
12.2018 - 04.2019
No Degree - Network and System Administration/Administrator
Ungku Omar Polytechnic
05.2016 - 05.2019
Interim Team Lead
Concentrix
4 2024 - Current
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