Raihana Shahirah Binti Mohd Rashidi
Kuala Lumpur
Summary
Results-driven Finance Professional with 7+ years in global banking, specializing in reconciliation, financial operations, and client billing. Expertise in managing high-volume transactions, variance analysis, and delivering accurate financial reporting. Proficient in ERP systems and advanced Excel, with strong skills in General Ledger and Suspense account management. Recognized for enhancing process efficiency and ensuring compliant financial operations.
Overview
9
9
years of professional experience
Work History
Senior Reconciliation Analyst
Citigroup Transaction Services M Sdn Bhd
03.2025 - 05.2025
- Ensured regulatory and internal control compliance through effective collaboration with internal stakeholders, custodians, and counterparties.
- Mitigated operational and financial risk by validating dividend entitlements and corporate action events using Bloomberg Terminal.
- Improved reconciliation and reporting accuracy by working closely with custodians and brokers to resolve discrepancies in a timely manner.
- Investigated and resolved cash and position reconciliation breaks using SQL-driven analysis, consistently meeting SLA and month-end timelines.
- Strengthened team controls and operational efficiency by reviewing aged breaks, identifying root causes, and escalating control issues to management.
Team Leader Wealth Management Ops
Standard Chartered Global Business Services
05.2023 - 08.2024
- Drove process optimization and workflow streamlining, reducing operational turnaround time by 67% while maintaining control and accuracy standards.
- Investigated and resolved GL suspense items and nostro reconciliation breaks by analysing TLM reports, identifying root causes, and coordinating timely corrections.
- Oversaw maker–checker controls for structured products, ensuring accurate and timely trade confirmations in line with operational and risk requirements.
- Executed complex ad-hoc operational tasks, including trade unwinds and transaction matching against middle office and upstream systems.
Securities Derivatives Analyst 1
Citigroup Transaction Services Sdn Bhd
10.2019 - 05.2023
- Managed end-to-end Malaysia branch operations, including revenue accrual postings, high-value reconciliations with ISS, MCD, and Bursa Malaysia, and daily transaction monitoring (Nostro, Compen, auto-debit).
- Improved FX booking accuracy and efficiency by reconciling MIS reports and executing Auto Debit, Standing Instructions, and Reverse Marti postings for transactions exceeding USD 300K.
- Cultivated strong working relationships with management during MY & SG branch audits, while maintaining business-as-usual service timelines and demonstrating a commitment to operational efficiency
- Strengthened team capability by mentoring new hires through the Buddy Programme (3–6 months).
Securities Derivatives Analyst Officer
Citigroup Transaction Services Sdn Bhd
10.2017 - 10.2019
- Led a digitalization initiative to transition 7 regional branches (including Taiwan and Australia) from physical to electronic statements of holdings, improving team productivity by 12% and enhancing operational efficiency.
- Ensured strict adherence to SLA and client requirements by accurately issuing credit and debit notes in line with Client Executive instructions.
- Maintained financial and accounting accuracy by booking accruals, posting provisional entries, and reconciling balances in accordance with internal policies and controls.
- Independently handled escalations and complex accrual-related queries, liaising directly with Business Heads and Finance teams to deliver timely resolutions.
- Collaborated closely with Client Service, Settlements, and Corporate Actions teams to investigate and resolve client issues, ensuring high levels of client satisfaction and service delivery.
Custody Client Onboarding Intmd Analyst
Citigroup Transaction Services M Sdn Bhd
01.2017 - 10.2017
- Successfully executed 4,000+ data migrations, delivering completion two months ahead of schedule while maintaining data accuracy and control standards.
- Ensured full compliance with documentation and regulatory standards across all branches and operational processes.
- Coordinated with internal stakeholders and partner teams to track documentation status and support timely account openings.
- Streamlined documentation review workflows, improving turnaround time and consistently meeting client expectations and service timelines.
Admin Executive
Murphy Oil Corporation
09.2016 - 01.2017
- Managed 20–30 client interactions per shift, prioritising requests efficiently to meet service standards and timelines.
- Handled 50+ inbound and outbound calls daily, effectively coordinating communication with clients, vendors, and internal teams.
- Supported daily operational workflows through accurate record management and systematic task execution.
- Improved administrative efficiency by leveraging EMR systems and Microsoft Excel to streamline routine tasks and reporting.
Education
Diploma in Business Administration - Business Administration
Infrastructure University Kuala Lumpur
Kuala Lumpur01.2016
Skills
- Cash & Nostro Reconciliation
- Structured Products
- FX and Trade Life Cycle Management
- Client & Stakeholder Engagement
- Biling & Revenue posting
- ERP systems (Oracle, Flexcube, TLM)
Timeline
Senior Reconciliation Analyst
Citigroup Transaction Services M Sdn Bhd
03.2025 - 05.2025
Team Leader Wealth Management Ops
Standard Chartered Global Business Services
05.2023 - 08.2024
Securities Derivatives Analyst 1
Citigroup Transaction Services Sdn Bhd
10.2019 - 05.2023
Securities Derivatives Analyst Officer
Citigroup Transaction Services Sdn Bhd
10.2017 - 10.2019
Custody Client Onboarding Intmd Analyst
Citigroup Transaction Services M Sdn Bhd
01.2017 - 10.2017
Admin Executive
Murphy Oil Corporation
09.2016 - 01.2017
Diploma in Business Administration - Business Administration
Infrastructure University Kuala Lumpur
References
References are available upon request