RAIHANA SHAHIRAH BT MOHD RASHIDI
Team Leader Wealth Management OPS
Kuala Lumpur,14
Summary
Financial analyst with 7 years of professional banking experience. One year in the role Custody Client Opening with Citigroup in Securities Services Ops (Account Opening Team), 6 years in Billing Team covering APAC branches in invoice issuance and cash payment process and currently as Team Leader Wealth Management Operations, Standard Chartered Global Business Berhad.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Team Leader Wealth Management Ops
Standard Chartered Global Business Services
05.2023 - Current
- Streamlined workflows by reviewing checklist for increased efficiency, reducing turnaround times for critical tasks according to contract note delivery cut off despite volume by creating reconciliation tab that reduces time taken by 67%
- Identify errors and omissions resulting from routine process actions from TLM reports on a daily basis and able to resolve GL suspense and nostro account breaks promptly to reduce escalations and to avoid wrong funding book before Value Date.
- Fully able to support maker and checker role for Structure note products as a whole (AQDQ, OTC & Structure note products) from performing new deals, fixings, expiry exercise and verifying Trade confirmation from T24 within strict timeline.
- Manage ad hoc task such as Unwind trades, Novation and identifying knock out status to match Sabre trades against Middle office team source as to ensure high accuracy of executing instruction.
Securities Derivatives Analyst 1
Citigroup Transaction Services Sdn Bhd
10.2019 - 05.2023
- Checker role that covers end to end process for Malaysia branching process from performing accrual revenue posting to navigate multiple reconciliation involving ISS,MCD and Quarterly Fee from Bursa Malaysia
- Sole pioneer for managing FX Booking from reconciling MIS and preparing Auto Debit, Standing Instruction and Reverse Marti postings that involves more than USD 300K
- Close tracking of daily payment from Nostro, Compen and ad-hoc payments prior request from Client Executive/Client Service Team, perform auto-debit posting as Maker role
- Lead in performing external and internal audit as per required within timeframe while managing daily BAU
- Supported training and development of new employees through company's induction programme (Buddy) over 3-6 months period.
Securities Derivatives Analyst - Officer
Citigroup Transaction Services Sdn Bhd
10.2017 - 10.2019
- Boosted manager, checker and other team members' productivity 12% by successfully lead in moving all 7 branches including Taiwan, Australia, Thailand and other branches' Statement of Holdings hard copy to e-copy as part of company's objective in moving towards digitalization
- Issuance of credit and debit note within SLA while ensuring accuracy of each detail required by Client Executive
- Booking accruals, provisional and perform reconciliation on total booked amount with established policies
- Handling escalations with minimum assistance and progressively attend queries from Business Heads and Fincon team on accrual postings
- Working closely with other teams especially Client Service, Settlement and Corporate action team to investigate and resolve clients queries and issues to ensure clients satisfaction.
Custody Client Onboarding Intmd Analyst- Officer
Citigroup Transaction Services Sdn Bhd
01.2017 - 10.2017
- Executed for over 4000 client's data migrations two months ahead end of project timeline from transferring cash account, identifying FATCA instructions involving high accuracy and timeliness in SECORE Aspac and FLEXCUBE ORACLE
- Follow documentation standards, controls and documentation approval process involving different requirement for each branch
- Facilitate internal partners to review documentation status to ensure account opening progress on schedule with prescribed standards for custody (Billing Team) to meet client expectations and timelines.
Admin Executive
Murphy Oil Corporation
09.2016 - 03.2017
- Process cover end to end updating all party names involved in every procurement bidding held on monthly basis
- Warmly welcomed 20-30 clients per shift, coordinated parcels on procurement and managed 3 phone lines and facilitated over 50+ calls/day with clients, vendors and staff
- Provided excellent customer service with helpful and friendly attitude
- Coordinated on administrative and clerical support via EMR systems and Microsoft Excel
- Smoothly managed day-to-day front desk including as backup processor in lieu of short-staffed.
Education
Diploma in Business Administration -
Infrastructure University of Kuala Lumpur
06.2013 - 05.2015
Skills
Flexibility and Adaptability
Quality Improvement
Risk management control
Fast learner
Work Planning
References
- MRS. NORHAIRAWATY IBRAHIM (Manager SSO Billing), Citigroup Transaction Services Sdn Bhd, 012-6741850
- MRS MASTURA AZMAN (Associate Manager), WMO Standard Chartered GBS MY 011-39332617
Timeline
Team Leader Wealth Management Ops
Standard Chartered Global Business Services
05.2023 - Current
Securities Derivatives Analyst 1
Citigroup Transaction Services Sdn Bhd
10.2019 - 05.2023
Securities Derivatives Analyst - Officer
Citigroup Transaction Services Sdn Bhd
10.2017 - 10.2019
Custody Client Onboarding Intmd Analyst- Officer
Citigroup Transaction Services Sdn Bhd
01.2017 - 10.2017
Admin Executive
Murphy Oil Corporation
09.2016 - 03.2017
Diploma in Business Administration -
Infrastructure University of Kuala Lumpur
06.2013 - 05.2015
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