Rahmath bee Salfiyah
Pulau Pinang
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Teleperformance
06.2024 - Current
- Engage with customers via live chat to provide information, answer inquiries, and resolve issues promptly and professionally
- Develop a deep understanding of the company's products or services to provide accurate and comprehensive assistance to customers
- Replying customer enquiries through email
- Will offer outbound calls when necessary
- Follow up with customer issues
Customer Service Professional
VADS
01.2015 - 06.2022
- Handle customer inquiries telephonically
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
HR Admin Assistant
Bayview Beach Resort
Penang
01.2014 - 06.2014
- Preparing payroll for new hired and all documents
- Clearance leave form and update leave according to entitlement
- Prepared all documents for Socso
- Preparing documents for foreign workers for submit to Immigration
- Attends calls and took messages
- Check emails and etc
Education
SPM -
Additional Expertise
- Fast learner
- Excellent organizational, interpersonal and multitasking skills
- Exceptional written and verbal communication skills
- Able to exercise good telephone etiquette
- Willing to work in a fast-paced environment
- Proven ability to take instructions and work independently
Administrative Intern - Responsibilities
- Answered telephone and emails
- Maintained files and folders
- Logged receipt and dispatch of material
- Operated office machines including PC, fax and photocopier
- Performed basic and routine typing assignments
- Compiled data and forms
Personal Information
- Age: 45
- Gender: FEMALE
Languages
English
Upper Intermediate
B2
Malay
Proficient
C2
Tamil
Proficient
C2
Japanese
Beginner
A1
Timeline
Customer Service Specialist
Teleperformance
06.2024 - Current
Customer Service Professional
VADS
01.2015 - 06.2022
HR Admin Assistant
Bayview Beach Resort
01.2014 - 06.2014