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Rahmat Bin Mokhtar
M&E Site Supervisor Cum Quality Control
Petaling Jaya
Summary
Hardworking Site Supervisor knowledgeable about construction operations. Versed in project, team and inventory management. Streamlines workflow and optimizes processes for maximum productivity.
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 10 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
19
19
years of professional experience
1
1
Certification
3
3
Languages
Work History
M&E Site Supervisor Cum Quality Control Officer
Sin Weng Electrical Sdn Bhd
06.2024 - Current
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Managed subcontractors effectively, monitoring performance and offering guidance as needed to ensure alignment with overall project goals.
- Resolved issues among team members to keep employees on task.
- Provided onsite training to help develop employee skills.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Trained new team members on site policies and procedures.
- Implemented best practices and safe operating procedures.
- Oversaw equipment maintenance routines regularly ensuring optimal performance levels across all machinery used onsite.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Developed work schedules for team members to maximize shift coverage.
- Reduced costs for the company through effective budget management and vendor negotiations.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Supervised installation of critical infrastructure, ensuring adherence to technical specifications and standards.
- Enhanced site safety by implementing rigorous daily inspection routines.
- Achieved high levels of client satisfaction through meticulous attention to detail and proactive communication.
- Improved team morale and productivity with regular feedback sessions and recognition of achievements.
- Oversaw quality control processes to uphold high standards of workmanship, exceeding client expectations.
- Streamlined communication between architects, engineers, and construction teams, facilitating smoother project execution.
- Reduced material waste by introducing efficient usage and recycling practices, contributing to sustainability goals.
- Negotiated with local authorities for necessary permits and licenses, ensuring legal compliance and project continuity.
- Managed procurement of materials to stay within budget, negotiating favorable terms with suppliers.
- Coordinated with contractors and teams for timely project completion, ensuring efficiency and quality.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Trained workers in proper methods, equipment operation and safety procedures.
- Documented inspection results by completing logs.
- Coached and mentored junior employees.
Human Resources Manager
Holy Talk Sdn Bhd
02.2014 - 07.2023
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Handling all government related documentation needs for Malaysia Immigrations departments, Ministry of Home Affairs and Human Resource Ministry department. Such as visa on arrival, fomema, socso and other relevant departments.
- Went to source country such as bangladesh, indonesia, vietnam, pakistan for the foreign workers recruitments base on customer demands
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
Human Resources Officer
P&A Deco Ventures Sdn Bhd
02.2010 - 01.2014
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Coordinated employee placements and administrative details.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Negotiated favorable contracts with external vendors for services such as health insurance plans and training providers.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Developed relationships with local colleges/universities to build a pipeline of potential candidates for internships/full-time positions.
- Handling foreign workers in construction site need and visa processing
Customer Service Lead
U Mobile
02.2008 - 12.2010
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Reviewed associate performance to identify training needs.
- Greeted customers and listened closely to problems described to determine solutions.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
Customer Service Call Centre Executive
Mobile One Singapore (Known As Axiata Group)
02.2007 - 02.2008
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Prepared annual data to determine metrics for operational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Interviewed, recruited and trained new onboarding candidates.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Identified trends and assessed opportunities to improve processes and execution.
Customer Service Executive
Diners Club Malaysia
03.2006 - 12.2006
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Education
Diploma In Hospitality Management - Hospitality Management
Universiti Tun Abdul Razak
Petaling Jaya, Selangor 04.2001 -
No Degree -
Sekolah Kebangsaan Datuk Mansur
Bahau, Negeri Sembilan, Malaysia 04.2001 -
Skills
Team supervision
Construction supervision
Facility inspection
Personnel oversight
Inventory procurement
Security awareness
Site coordination
Site safety
Security management
Field inspection
Project coordination
Construction safety
Safety awareness
Project management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 500 staff members.
- Collaborated with team of 500 staff members.
- Achieved result by introducing software for the tasks.
- Achieved good result through effectively helping with task
- Resolved product issue through consumer testing.
- Documented and resolve issues which led to client results.
Additional Information
Fluent In Bahasa Malaysia, English, Mandarin And Cantonese. I'm also well known as international paranormal investigator and researcher and i have receive various media publicity around the world for my work.
Software
Microsoft Excel
Microsoft Powerpoint
Certification
Site Safety Supervisor
Interests
History
Meteorological
Timeline
M&E Site Supervisor Cum Quality Control Officer
Sin Weng Electrical Sdn Bhd
06.2024 - Current
Site Safety Supervisor
04-2024
Human Resources Manager
Holy Talk Sdn Bhd
02.2014 - 07.2023
Human Resources Officer
P&A Deco Ventures Sdn Bhd
02.2010 - 01.2014
Customer Service Lead
U Mobile
02.2008 - 12.2010
Customer Service Call Centre Executive
Mobile One Singapore (Known As Axiata Group)
02.2007 - 02.2008
Customer Service Executive
Diners Club Malaysia
03.2006 - 12.2006
Diploma In Hospitality Management - Hospitality Management
Universiti Tun Abdul Razak
04.2001 -
No Degree -
Sekolah Kebangsaan Datuk Mansur
04.2001 -
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