Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Rahmad Daud

Rahmad Daud

Technical Specialist
Kuala Lumpur

Summary

Dedicated and results-driven Technical Specialist with over 10 years of experience in Apple product support, focusing on iPhone, Mac, and iOS troubleshooting, repairs, and diagnostics. Recognized for expert-level troubleshooting skills, in-depth knowledge of Apple hardware and software, and exceptional customer service. Continuously pursues technical growth through certifications and practical application. Strong focus on team collaboration and achieving results, with adaptability to changing needs and environments.

Overview

14
14
years of professional experience
2
2
Certifications

Work History

Technical Specialist

Apple
04.2024 - Current
  • Provide technical support for a wide range of Apple devices, including iPhones, iPads, and Apple Watches.
  • Monitor and execute detailed product and software test procedures post-repair to ensure functionality and compliance with Apple standards.
  • Actively stay updated with the latest Apple product launches, repair techniques, and certification training.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.

Technical Support Engineer

QCD TECHNOLOGY (M) SDN BHD
07.2011 - 03.2024
  • Provide technical support for a wide range of Apple devices, including iPhones, iPads, MacBooks, and Apple Watches.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Maintained service documentation and supported internal teams with problem escalation.
  • Monitor and execute detailed product and software test procedures post-repair to ensure functionality and compliance with Apple standards.
  • Lead and maintain all levels of quality control and quality assurance (QC/QA) after repairs, verifying devices meet performance benchmarks.
  • Oversee and track physical product testing procedures, ensuring consistent results and adherence to Apple protocols.
  • Manage and account for Apple consumable and house stock parts, ensuring accurate inventory control and availability of repair components.
  • Provide mentorship to junior staff on troubleshooting methods and test protocol execution.

Education

Computer System - Computer Software/Hardware

Kolej Alaf Baru
Johore
10.2007 - 11.2007

Skills

Technical support

Hardware diagnostics

Software troubleshooting

Quality assurance

Inventory control

Customer service

Team mentoring

Problem solving

Service compliance

Relationship building

Issue resolution/troubleshooting

Teamwork and collaboration

Problem-solving

Multitasking

Certification

Apple Certified Support Professional 10.14 Apple Certified Support Professional 10.14

Timeline

Cisco CCST Networking - Video Training Serie

05-2025

Apple Certified Support Professional 10.14 Apple Certified Support Professional 10.14

12-2024

Technical Specialist

Apple
04.2024 - Current

Technical Support Engineer

QCD TECHNOLOGY (M) SDN BHD
07.2011 - 03.2024

Computer System - Computer Software/Hardware

Kolej Alaf Baru
10.2007 - 11.2007

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Rahmad DaudTechnical Specialist