RAHIMAH BINTI HAGAMAT

• Lead and coordinate the radiology admin team to ensure smooth department operations
• Assign daily tasks, manage staff schedules, and monitor team performance to optimize efficiency
• Assist in supervising the department in the absence of the supervisor, including preparing break times and conducting meetings
• Handle email communications with management and patients, ensuring timely and professional responses
• Manage staff leave requests, arrange coverage for absences, and monitor attendance records
• Conduct training sessions and orientation for new team members on procedures, systems, and patient care protocols
• Oversee patient registration, appointment scheduling, and documentation accuracy in radiology information systems
• Ensure compliance with health, safety, and patient confidentiality standards
• Collaborate with radiology technicians and medical staff to support patient imaging procedures and departmental workflow
• Lead and supervise a team of Radiology Assistants, managing workload and task allocation to optimize department efficiency.
• Conduct staff training and orientation for new employees to ensure smooth onboarding and adherence to protocols.
• Prepare meeting minutes during departmental meetings, ensuring accurate documentation and follow-up on action items.
• Act as acting supervisor during absences, managing staff schedules, break times, workstation assignments, and leave approvals.
• Update managers on staff leave status and coordinate coverage for medical leave (MC) or unexpected absences.
• Handle internal and external communications by replying to emails from supervisors, management, and patients professionally and promptly.
• Address and investigate patient complaints by contacting patients directly, documenting issues, and coordinating resolution.
• Assist doctors in the ultrasound room and facilitate patient movement to MRI, CT scan, and ultrasound stations.
• Prepare patient CDs and reports, ensuring timely and accurate delivery of radiology results.
• Monitor the radiology information system for missed or forgotten reports by doctors or radiographers, and promptly notify the responsible medical staff for follow-up.
• Collaborate with radiology technicians, doctors, and administrative staff to ensure smooth department operations and high-quality patient care.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
• Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
• Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
• Developed filing system for historical documents, preserving important company records and improving access to information.
• Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
• Managed filing system, entered data and completed other clerical tasks.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Established administrative work procedures to track staff's daily tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

• Responded to inquiries from callers seeking information.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
• Contributed to a positive work environment through teamwork and open communication with colleagues across various departments.
• Maintained confidentiality of guest information by adhering to strict data protection policies and procedures.
• Supported sales initiatives by promoting available packages or upselling premium room types to guests, resulting in increased revenue.
• Trained new front office clerks, contributing to a well-prepared team capable of providing exceptional service.
• Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
• Greet and assist patients and visitors, providing a warm and professional first point of contact for the hospital.
• Verify patient identity and insurance details to ensure accuracy and compliance with hospital policies.
• Collect and manage necessary paperwork and signatures during patient admissions and registrations.
• Schedule and coordinate patient appointments across various hospital departments, optimizing resource utilization.
• Maintain appointment calendars and confirm appointments via phone, email, or text messages.
• Provide patients with information on hospital policies, procedures, and required documentation.
• Handle inquiries and direct calls to appropriate medical or administrative staff, ensuring efficient communication.
• Maintain organized patient records and support administrative tasks to ensure smooth front office operations.
• Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
• Outpatient Department (4 years experience):
  Greeted and registered patients upon arrival, verifying personal and insurance details.
  Scheduled and coordinated appointments across various departments.
  Provided guidance on hospital policies and procedures to patients and their families.
  Managed front desk operations, ensuring efficient patient flow and service delivery.
• Emergency & Admission Department (2 years experience):
  Handled urgent patient admissions with speed and accuracy under pressure.
  Coordinated closely with doctors and nurses to ensure smooth admission and triage processes.
  Managed data entry and registration in emergency situations, maintaining calm and professionalism.
  Processed patient documents, consent forms, and insurance verification quickly and accurately.

Reason for Leaving:
Received a new opportunity at Sunway Medical Centre with different responsibilities. I wanted to expand my experience, learn new skills, and take on new challenges in a healthcare environment.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Welcome patients as they arrive at the clinic, ensuring a friendly and professional atmosphere.
• Register patients by collecting and verifying their personal and insurance information.
• Schedule and confirm appointments, and provide patients with the necessary paperwork.
• Assist with administrative tasks such as filing, data entry, and maintaining patient records.
• Handle phone inquiries by addressing patient questions and directing calls to the appropriate staff members.
• Manage clinic calendars and coordinate appointments for healthcare providers.
• Provide clinical assistance where applicable.
• Prepare examination rooms by ensuring they are clean, organized, and well-stocked with necessary supplies.

Reason for Leaving:
The previous position had contractual hours with a low hourly wage (RM60), so I sought a new opportunity at Pantai Hospital offering better salary and benefits.

• Entered data into system and updated customer contacts with information to keep records current.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Input data and processed system change to generate accurate reports.
• Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
• Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
• Proofread and edited professional documents to fix errors.
• Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
• Processed purchase orders and accurately entered data into the system.
• Analyzed sales data specifically for Tesco accounts to identify trends and opportunities.
• Prepared and ran monthly sales and inventory reports for management review.
• Issued Credit Notes (CN) and Debit Notes (DN) for damaged or returned goods.
• Communicated with managers and suppliers via email regarding orders, deliveries, and discrepancies.
• PRONTO SYSTEM
• Analysis of tesco order
• Reviewed and analyzed purchase orders from Tesco to track sales performance and inventory needs.
• Monitored order accuracy and identified discrepancies or issues to ensure timely fulfillment.
• Generated reports summarizing order trends, stock levels, and customer demand.
• Collaborated with the sales and warehouse teams to optimize inventory based on Tesco’s order patterns.
• Provided actionable insights to management for improving order processing and supply chain efficiency.
• Processed damaged stock by preparing Credit Notes (CN) and ensuring proper documentation.
• Coordinated with the JB warehouse by sending all necessary credit control documents for record-keeping and verification.
• Entered sales orders received from sales representatives into the warehouse management system accurately.
• Communicated with warehouse staff to prepare and dispatch orders promptly to retail outlets.
• Prepared and ran monthly reports for Tearily, ensuring accurate and timely submission to management.

Reason for Leaving:
The company felt my performance did not fully meet their expectations. However, they acknowledged the value of the training notes I created, which were later used to support new staff. I took their feedback constructively, used it as a learning opportunity, and made efforts to improve. This experience encouraged me to seek new challenges where I could further develop my skills, grow professionally, and contribute more effectively in a supportive environment.

• Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
• Managed daily mail distribution for both internal employees and external customers or clients.
• Arranged meetings and appointments and updated records to assist management.
• Contributed to project success by providing administrative support to various teams as needed.
• Handled administrative tasks such as renewing company business licenses and coordinating staff passport renewals.
• Managed OTY (overtime) records for staff and updated attendance data accordingly.
• Counted daily car wash bills, prepared receipts, and updated financial records in Excel spreadsheets.
• Organized promotional events and created promotional materials using Microsoft PowerPoint.
• Updated and applied promotional discounts in the system during campaigns.
• Investigated customer complaints, coordinated resolutions, and provided feedback to the customer service team.
• Processed and updated staff salary records, including contributions for EPF and SOCSO.
• Monitored CCTV footage to investigate customer complaints and ensure proper service was provided.
• Reviewed staff activity on CCTV to verify opening and closing times of the outlet and ensure punctuality and compliance with company policies.

Reason for Leaving:
I received a new job offer with a better salary and growth opportunity, which aligned more closely with my long-term career and financial goals.

Admin & Finance Clerk (Sales & Logistics)

DKSH Malaysia Sdn. Bhd. –

Petaling Jaya, Klang, Shah Alam

• Improved financial accuracy by diligently reviewing and reconciling daily transactions.
• Ensured timely processing of invoices for accurate financial reporting.
• Maintained organized filing system for easy access to important financial documents.
• Monitored cash flow, tracking incoming payments, and managing outstanding balances to maintain optimal liquidity levels.
• Documented financial data, files and records for contracted vendors.
• Contributed to the success of audit procedures through diligent document review and preparation.
• Performed daily data entry for sales and marketing orders from all retail outlets using SAP system.
• Generated daily and monthly sales reports; cross-checked figures and sent to the Sales Marketing Manager.
• Investigated discrepancies in sales data and coordinated with the supervisor and manager to resolve issues.
• Handled CN (Credit Note) and DN (Debit Note) processing for outlets in cases of damaged or returned goods.
• Coordinated with outlet vendors to ensure timely and accurate order entries into the system.
• Managed and filed all receipts and transaction records, including credit card receipts from Famous Amos biscuit outlets.
• Matched outlet sales receipts against system data to ensure accuracy and consistency in financial records.
• Supported annual stock counts at DKSH warehouse locations in Klang and Shah Alam.
• Maintained proper filing of financial and audit-related documents and prepared for yearly audits; ensured secure transfer of files to Shah Alam post-audit.
• Monitored and responded to emails from Sales & Marketing Managers and ensured timely reporting.

Reason for Leaving:
This was one of my favorite workplaces, and I truly appreciated the supportive team, positive environment, and stress-free working culture. Unfortunately, due to personal and health-related issues at the time, I was unable to continue in the role long-term. It was a difficult decision, and I continue to value the experience and memories I gained from working with such a great team.

Logistics Monitoring & CCTV Tracking Clerk

• Collaborated with dispatchers to prioritize urgent shipments while maintaining excellent performance metrics for all deliveries.
• Operated [Type] of vehicle and carefully followed all safety protocols and procedures.
• Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
• Safeguarded company assets by securely transporting high-value goods without damage or loss.
• Received positive feedback from clients for punctuality and professionalism during pick-ups and deliveries.
• Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
• Improved fuel efficiency through careful route planning and driving techniques, reducing overall operating costs.
• Handled sensitive materials responsibly, ensuring proper packaging and secure transport to destination points.
• Minimized delays by proactively communicating with dispatchers, clients, and other team members regarding any issues or changes in route plans.
• Ensured reliable transportation services by tracking cargo and monitoring shipment progress.
• Streamlined communications between drivers and dispatch teams using GPS technology for real-time updates on job progress.
• Supported smooth facility operations by coordinating with warehouse staff on loading/unloading procedures and inventory management.
• Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
• Increased operational efficiency with thorough documentation of transport logs, mileage records, and fuel consumption.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
• Monitored outgoing lorry movements from the warehouse using CCTV and real-time communication with drivers and supervisors.
• Received daily delivery schedules from the KL supervisor and updated the assigned routes, drivers, and delivery details into Excel.
• Confirmed lorry departure times by cross-checking CCTV footage and coordinating with both the in-charge supervisor and the driver.
• Maintained accurate delivery tracking by recording location updates, stop times (e.g., for meals or refueling), and estimated arrival times.
• Communicated with drivers every hour to log their location and status, ensuring real-time updates were reflected in the tracking Excel file.
• Operated in 3 shifts to provide continuous coverage of vehicle movements and safety monitoring.
• Prepared and submitted end-of-shift tracking reports via email to management for review and delivery verification.

Reason for Leaving:
The role was on a contract basis with a salary of RM1,200 including OTY (overtime). I received a better job offer from DKSH as a Customer Service Assistant, which provided improved salary and career development opportunities.

Customer Service Assistant – Johnson & Johnson (Vision Care)

DKSH Malaysia Sdn. Bhd. – Jaya One, Petaling Jaya
2009-2010

• Attended incoming calls from Johnson & Johnson power lens retail outlets across Malaysia.
• Took customer orders for both powered and non-powered contact lenses and recorded detailed information including outlet name, lens power, and order type.
• Verified outlet names and vendor numbers through the system to ensure correct order placement.
• Handed over completed orders to internal staff for data entry into the system.
• Coordinated with warehouse personnel and order processors to ensure orders were packed and prepared for delivery.
• Ensured urgent orders were submitted before the 3 PM cutoff time for same-day processing.
• Provided outlet staff with product and delivery updates, including order status and tracking information.
• Ensured all outlet addresses and vendor details were correctly managed within the system for accurate delivery.

Reason for Leaving:
My employment was based on a fixed-term contract, which ended as scheduled.

Lab Assistant – Soft Drink Quality Control

Soy Bean Company –

PETALING JAYA
2008 – 2009 (6 months)

• Performed quality control checks on all soft drink products after production, focusing on sugar content and temperature accuracy.
• Measured and recorded sugar levels at 30°C during hot production and 36°C after mixing into soy, approving batches based on correct readings.
• Documented approved readings in the production logbook, allowing production staff to proceed with packing processes.
• Conducted pre-production hygiene inspections on soft drink machines each morning shift to ensure cleanliness and readiness.
• Verified that staff responsible for soft drink production followed proper personal protective procedures (e.g., full plastic wrapping and visibility for hygiene).
• Monitored staff safety and cleanliness before approving production start.
• Collected and tested drink samples daily, ensuring all samples were sent to the lab on the same day for evaluation.
• Checked for damaged products during packing by tossing soft drink cans into a basin to observe durability and integrity.
• Held samples for observation overnight to check for any spoilage or damage; cancelled and disposed of entire batches if contamination was detected.
• Worked alongside technicians to supervise production cleanliness and verify that all protocols were followed.
• Completed daily quality forms and lab reports for record-keeping and compliance.

Reason for Leaving:
I needed to prioritize my health and personal safety, and required a work environment that allowed for more care, support, and balance during a difficult time.

• Entered outlet delivery orders into the system to ensure accurate processing and dispatch.
• Handled damaged goods by taking photos, preparing Credit Notes (CN), and documenting the issue for internal tracking.
• Scanned and filed payment bills and invoices for financial records and audit purposes.
• Coordinated with finance to send invoices to outlets, including assigning vendor numbers and preparing delivery forms for lorry drivers.
• Monitored payment status: ensured outstanding bills were cleared before processing the next delivery order.
• Verified product quantities against finance records and delivery lists before loading goods into lorries for dispatch.

Reason for Leaving:
The workplace was too far from my home, and I did not have reliable transportation. Additionally, I was planning to further my studies part-time, which required a more flexible schedule and a location closer to home.

• Ensured proper documentation and communication between warehouse, finance, and delivery teams to support smooth operations.