RAHAYU ISMAIL
Kuala Lumpur,14
Summary
Dedicated Administrative Executive at Golden Palm Oil Inds. Sdn. Bhd., adept in Microsoft Office and team coordination, significantly improved document compliance and customer satisfaction. Leveraged privacy policies and event coordination skills to enhance company operations and foster a positive work environment, achieving a notable increase in employee engagement.
Overview
16
16
years of professional experience
Work History
Administrative Executive
Golden Palm Oil Inds. Sdn. Bhd.
2007.01 - 2023.03
- Created and updated records and files to maintain document compliance.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Identified communication channels to set roadmap to distribute information.
- Conducted research to assist with routine tasks and special projects.
- Managed special projects as assigned; delivered results within established deadlines while meeting objectives.
- Served as a liaison between executives and clients or stakeholders; maintained strong relationships through effective communication.
- Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
- Developed customized presentations for executive meetings, highlighting key performance indicators and accomplishments.
- Supported executive decision-making by preparing detailed reports on various business metrics and trends.
- Optimized office space utilization through strategic rearrangement of furniture and equipment; created comfortable and functional work environments.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Assigned tasks and directed team of office clerks.
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Coordinated events and worked on ad hoc projects.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Worked with senior management to initiate new projects and assist in various processes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Volunteered to help with special projects of varying degrees of complexity.
- Wrote reports, executive summaries and newsletters.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Screened personal and business calls and directed to appropriate party.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Coordinated travel arrangements for executives, ensuring seamless itineraries and reducing expenses.
Education
BBA - (HONS) Finance
Universiti Tenaga Nasional (UNITEN)
Kuala Lumpur, Malaysia09.2006
Skills
- Administrative Management
- Document Preparation
- Front Desk Management
- Event Coordination
- Customer service understanding
- Privacy policies
- Microsoft Office
- Reliable and Responsible
- Team Coordination
- Administrative Support
- Meeting Agenda Preparation
Timeline
Administrative Executive
Golden Palm Oil Inds. Sdn. Bhd.
2007.01 - 2023.03
BBA - (HONS) Finance
Universiti Tenaga Nasional (UNITEN)
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