Summary
Overview
Work History
Education
Skills
Timeline
Generic
RAGULAN NEDUMARAN

RAGULAN NEDUMARAN

Technical Lead – Cloud Operations
Kuala Lumpur

Summary

Experienced IT professional with over 10 years in the Financial Services industry, bringing deep technical expertise and strong leadership in application support, infrastructure management, and IT operations. Proficient across the full Software Development Lifecycle (SDLC), with a proven ability in strategic planning, process optimization, and cross-functional collaboration.

Specialized in configuring and supporting NetReveal solutions, including Watchlist Manager Screening, SWIFT Sanctions Detection, Anti-Money Laundering (AML), Customer Due Diligence (CDD), and AUSTRAC Compliance Reporting. Skilled in managing production environments on AWS and Azure, leading release deployments, and executing large-scale data migrations from Oracle to PostgreSQL.

Overview

10
10
years of professional experience

Work History

Technical Lead – Cloud Managed Services

Symphony AI
01.2023 - Current
  • Spearheaded the successful transition of AWS production workloads from BAE to Symphony AI, a highly complex migration requiring meticulous planning, cross-functional coordination, and customer engagement to ensure minimal downtime and seamless service continuity.
  • Lead the team from 2025 onward through Symphony AI’s strategic shift toward AI-powered, self-service Sensa cloud platform, implementing rapid deployment models hosted in Azure and Kubernetes. Oversaw the onboarding and management of this innovative architecture.
  • Provided day-to-day leadership and operational guidance to the team, ensuring clarity in goals and delivering regular performance insights and developmental feedback to management and stakeholders.
  • Initiated quarterly performance reviews and feedback sessions to continuously improve leadership impact.
  • Cultivated a strong learning culture by mentoring the engineering team and serving as a master trainer, promoting continuous professional development and adherence to high ethical and technical standards.
  • Acted as the technical escalation point for complex issues and mission-critical projects such as system upgrades and security enhancements.
  • Monitored and optimized operational cost structures, aligning team efforts to meet and exceed SLA targets.
  • Ensured service delivery was consistently efficient, high-quality, and scalable.
  • Defined and implemented organization-wide policies, standards, processes, and guidelines for information security, business continuity, and resilience, aligning with business strategy and regulatory compliance mandates.
  • Proactively identified and mitigated strategic risks affecting the team's ability to meet business, technical, and financial objectives.
  • Demonstrated strong ownership of KPIs and OKRs across all initiatives.
  • Championed continuous learning by ensuring team members received ongoing training in emerging technologies and industry best practices to maintain competitive and up-to-date skill sets.
  • Participated in NetReveal version upgrades from 7.6 to 8.3 and 9.0, including data migration from Oracle to PostgreSQL.
  • Supported customers in upgrading FLTS and SAA systems, and facilitated the transition from SWIFT MT to MX message formats (e.g., MT103 to pacs.008, MT202 to pacs.009) to meet ISO 20022 regulatory compliance requirements.

Operations Manager

BAE Systems Applied Intelligence
01.2022 - 12.2022
  • Played a pivotal role in driving customer satisfaction, product quality, and ongoing success by collaborating closely with cross-functional teams to ensure support excellence, adherence to service level agreements, and continuous application performance improvements.
  • Led the coordination and resolution of complex technical issues, ensuring customers received a consistent, high-quality support experience that aligned with organizational standards.
  • Championed the implementation of innovative support methodologies, contributing to the growth of a strong and loyal customer base while enhancing the customer experience and reinforcing brand trust.
  • Actively participated in customer-facing communications, providing updates on issue resolution, timelines, and action plans.
  • Collaborated with peers across leadership to drive operational improvements at both departmental and organizational levels.
  • Mentored and coached team members, fostering skill development and performance growth.
  • Enhanced operational processes including SOP refinement, quality assurance, and analytics to support scalable and efficient service delivery.
  • Developed and implemented global, scalable support frameworks and procedures that spanned the full lifecycle from solution inception through deployment, adoption, and long-term maintenance ensuring long-term operational stability and customer success.

NROD System Engineer

BAE Systems Applied Intelligence
09.2018 - 12.2021
  • Configured and managed NetReveal modules including Service Manager, Workflow/Screen Configuration, Scenario Manager (AML), and Watchlist Management.
  • Implemented complex watchlist (World-Check/Factiva) rule configurations and integrated new data sources using internal algorithms.
  • Managed end-to-end release processes including build creation, deployment, and delivery across multiple environments.
  • Supported high-profile financial institutions in the APAC region, with a strong focus on compliance, risk, and AML regulations.
  • Triaged client issues and tickets, providing timely resolutions and ensuring smooth daily, weekly, and monthly data processing operations.
  • Handled cloud infrastructure tasks including SSL certificate renewals, security patching, and S3 data lifecycle management using Amazon Glacier.
  • Deployed and maintained NetReveal (Norkom) solutions using AWS services with emphasis on high availability and fault tolerance.
  • Monitored cloud resources using AWS CloudWatch, set up alerts, and analyzed logs to optimize performance and reliability.
  • Participated in test case preparation and unit testing to ensure solution quality and performance.
  • Provided ongoing support for code deployment, change management, and application-level troubleshooting across Dev, Test, Pre-Prod, and Prod environments.

Senior Application Engineer

Capgemini
01.2015 - 08.2018
  • Managed Production and Non-Prod environments, including infrastructure and application support.
  • Performed application installs and upgrades in Test environments as per product guidelines.
  • Involved across all SDLC phases—requirements, design, development, testing, and closure.
  • Handled disk management, server performance, user provisioning, and access control.
  • Developed automation enhancements to streamline operations and improve efficiency.
  • Managed middleware services including IBM WebSphere, MQ, CIM, and Connect:Direct.
  • Executed infrastructure maintenance tasks and performance monitoring.
  • Prepared and shared weekly metrics and status reports with stakeholders.

Education

Bachelor of Engineering - Electronics And Communication Engineering

Jerusalem College of Engineering
India
04.2001 -

Skills

  • Compliance Platforms: NetReveal (Norkom) 6x–9x

  • Databases: Oracle SQL , MSSQL and PostgreSQL

  • Operating Systems: Windows , Unix and Linux

  • Cloud Platforms: AWS and Azure

  • Monitoring Tools: DataDog and AWS CloudWatch

  • Version Control : Git , SVN , Bitbucket and Git Bash

  • CI-CD: Bamboo and GitHub Actions

  • Automation & Scripting: Shell Scripting

  • Middleware: IBM WebSphere and JBoss

  • Tools: Jira and Summit AI

Timeline

Technical Lead – Cloud Managed Services

Symphony AI
01.2023 - Current

Operations Manager

BAE Systems Applied Intelligence
01.2022 - 12.2022

NROD System Engineer

BAE Systems Applied Intelligence
09.2018 - 12.2021

Senior Application Engineer

Capgemini
01.2015 - 08.2018

Bachelor of Engineering - Electronics And Communication Engineering

Jerusalem College of Engineering
04.2001 -

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RAGULAN NEDUMARANTechnical Lead – Cloud Operations